Category - Landside Development

Appleton Int'l Completes Re-Branding Process

"A rose by any other name would smell as sweet" is certainly a memorable line; but it's not exactly sound marketing advice. After all, Shakespeare was an Elizabethan playwright and poet, not a 21st century branding expert.

Deicing Gets Greener at Halifax Int'l

Halifax Stanfield International (YHZ) is staking its claim as an industry leader in environmental management with the commissioning of a glycol recovery and distillation facility built at the Nova Scotia airport last year. The new system not only collects spent glycol from YHZ's aircraft de-icing operations, it also recycles the liquid and uses it to produce Type I aircraft deicing fluid that is subsequently reused at the airport.

Salt Lake City Int'l Diversifies Deicing Options & Changes Purchasing Procedures

When environmental concerns prompted the FAA to ban ammonium nitrate (also known as urea) for pavement deicing, airports throughout the country had to find a replacement for the once-standard chemical. Salt Lake City International Airport (SLC) seems no worse for wear. Its crews now use three different deicing agents, and a revamped purchasing process helps the airport secure a competitive price for each one.

APEX Program Provides Peer-to-Peer Safety Reviews Worldwide

Airports Council International (ACI) forecasts that existing airport capacity will need to double by 2031 to handle more than 12 billion passengers and 136 million aircraft movements per year. The collective price tag for capital expenditures needed to service the increased traffic is estimated at more than $1 trillion. Yes, that's trillion with a "t."

Outsourcing Facility Management of Rental Car Center Bodes Energy Savings for Atlanta Int'l

An emphasis on sustainability helped land Cofely Services a $21 million, five-year facility management contract as a strategic partner overseeing the Consolidated Rental Car Center at Hartsfield-Jackson Atlanta International Airport (ATL).

Small Businesses Take on Big Projects at San Diego Int'l

When Thella Bowens transitioned operation of San Diego International Airport (SAN) from the Port of San Diego to the San Diego County Regional Airport Authority a dozen years ago, one of her goals was to create a "world-class organization." Including all types and sizes of businesses in the organization's massive infrastructure projects and everyday business is one of the ways SAN continues to work toward Bowen's sky-high goal.

Reno-Tahoe Int'l Delights Passengers with Random Acts of Kindness

Spotted recently at Reno-Tahoe International Airport (RNO): Business travelers breaking out in ear-to-ear grins and casual fliers chuckling in a combination of disbelief and delight. The cause? Simple acts of kindness such as a free bottle of water, an unexpected compliment or proactive offers of help from airport authority employees.

Sign Standardization Enhances Wayfinding at Philadelphia Int'l

When it comes to the art and science of signage, connecting with 95% of your audience is like grabbing the brass ring, explains Mike McCartney, engineering manager at Philadelphia International Airport (PHL).

Airports Leverage Technology to Manage Irregular Operations

Even on an average day, traffic in the Chicago airspace can significantly affect surrounding airports. Throw in bad weather, which is not unusual for the area, or an oddball twist like the arson incident at the Chicago Air Route Traffic Control Center (TRACON) last fall; and business as usual gets very complicated very quickly.

Meridian & Hattiesburg-Laurel Regional Partner to Attract & Grow Air Service

After losing their respective carriers and being declared “dead” by one consultant’s study, two southern Mississippi airports have joined forces and secured shared service with the help of a new consultant and an essential air service contract. In early November, Meridian Regional Airport (MEI) and Hattiesburg-Laurel Regional Airport (PIB) both celebrated the beginning of new service to Dallas/Fort Worth International (DFW) on ExpressJet, operating under Skywest for American Airlines. After picking up passengers at PIB, 50-seat regional jets continue to MEI, just 60 miles north, to pick up additional passengers before heading to DFW. “Do you know how much fun it was to announce we had jet service with American?” asks Tom Williams, president and chief executive officer of the Meridian Airport Authority.

Florida Airports Council Launches Leadership Development Program

Every day, 10,000 Americans turn 60 and begin counting down to retirement. Many will vacate management positions, leaving behind voids of leadership and industry knowledge. This Baby Boomer exodus could be particularly problematic for airports. The Florida Airports Council is working to help its members stay ahead of the retirement curve with a three-day program to identify, train and educate emerging managers so they're ready to take the reigns as Baby Boom leaders leave.

Sea-Tac's Green Programs Run the Gamut From Food Donation to Flight Procedures

Airport officials who insist that environmental programs are a) too expensive; b) disruptive to operations; c) largely ineffective; or d) all of the above could learn a lot from Seattle-Tacoma International Airport (SEA). Last year, it handled 34.8 million passengers while maintaining more than a dozen green initiatives, and in the process further solidified its position as one of the industry's strongest environmental leaders.

Student Project Leads to Prototype Snowmelt System at Greater Binghamton

Officials at Greater Binghamton Airport (BGM) are enjoying the "green glow" of a $1.25 million geothermal system recently installed at the New York facility. In addition to powering a prototype snow melting system that reduces airfield maintenance costs and improves ground boarding operations, the geothermal system also increases the efficiency of the terminal's air conditioning system by 50% and prevents the emission of 93 metric tons of carbon dioxide per year.

Baltimore/Washington Int'l Relies on "Army" of Contractors

Constrained by a state-mandated maximum employee headcount, Baltimore/Washington International Thurgood Marshall Airport (BWI) relies heavily on the private sector to complete many of its everyday and not-so-everyday tasks.

Easing Travel Stress for Children with Autism

Exciting as it is, air travel is also often stressful for kids. Disruptions to regular sleep schedules and unfamiliar food can turn cheerful children cranky in no time. For those with autism, though, an airplane trip can become downright traumatic.

Snow/Ice Strategies for Airports Outside the Snowbelt

The winter of 2013-2014 was a nasty brute. In addition to mercilessly slamming the Midwest and Northeast, it also picked on unwitting areas in the South and Southeast. Icy conditions in Atlanta led the national news for days, and snowfall records were set throughout the United States.

San Juan Int'l Forges New Territory with Public-Private Partnership

Luis Muñoz Marín International Airport (SJU) in San Juan, Puerto Rico, is forging new territory for a U.S. or U.S territory airport with its public-private partnership (P3). In July 2012, Aerostar Airport Holdings, a joint venture between Highstar Capital and Aeropuertos del Sureste (ASUR), was awarded a 40-year lease to operate SJU via a request for proposals process. Last February, Aerostar received its operator certificate from the FAA and assumed control of the northeastern Caribbean airport.

New Times Call for New Executive Recruitment Methods

The Boomers are bailing - retiring to places where the weather is warm, drinks are cold and taxes low. As they leave the workforce in droves, many organizations struggle to fill their senior-level positions. Further complicating matters, the "milllennials" who hope to fill the Baby Boomers' spots have a distinctly different set of qualifications, personal attributes and attitudes about work. Airports - large and small - are no exception to the trend.

How Austin-Bergstrom Int'l Readies for Race Day

When Formula 1 racing returned to the United States in 2012 after a five-year absence, it drew 265,000 fans to the Circuit of the Americas complex in Austin, TX - a new 1,500-acre facility built just two miles from Austin-Bergstrom International Airport (AUS). Needless to say, the Class-C international airport located in Texas' capital was central to the global event and its unique travel logistics.

3-D Computer Modeling Used to Site & Design New Control Tower at O'Hare

Kevin Markwell clearly remembers how officials determined the final site for the main air traffic control tower at Chicago's O'Hare International Airport (ORD) in the early 1990s. "Several tower employees went up in a helicopter at the proposed locations and altitudes, sat there and spun the helicopter around in all different directions,"recalls the support manager for tower plans and procedures. "They wanted to see if there were any problem areas for line of sight."

Fort Collins-Loveland Municipal Finds Silver Lining in Allegiant's Departure

Officials at Fort Collins-Loveland Municipal Airport (FNL) were understandably befuddled when Allegiant Airlines pulled out of the northern Colorado airport last October after a decade of service there.

Sky Harbor Makes Professional Development a Priority

After a long day of work, most airport employees are more than ready to check out. But once a week, a special cadre at Phoenix Sky Harbor International Airport (PHX) stays nearly five more hours to learn more about the airport industry. The employees are voluntary participants of PHX's Management Development Program, a 14-month curriculum administered and taught by Embry-Riddle Aeronautical University.

CDC Report Reignites Debate About Smoking in Airports

Smoking is not permitted anywhere inside the terminals at O'Hare International Airport in Chicago; but guests at Hartsfield-Jackson Atlanta International can light up in 12 designated smoking areas spread throughout all seven concourses. Tampa International takes a somewhat middle-ground approach by providing five outdoor smoking patios.

Airports Add 21st Century Twist to Customer Service

A new breed of customer service representatives is popping up in a handful of eastern U.S. airports. They speak to passengers in a clear, pleasant voice and maintain a steady, predictable level of patience and enthusiasm - even though they work 24/7. They're never pulled away on a more urgent matter and hold strictly to the "company line" that airport officials want them to convey.

Tulsa Int'l Develops Electronic Airport Layout Plan with Extra 3D Features

FAA-mandated database mapping and electronic airport layout plan (eALP) standards are ramping up for all federally funded airports throughout the country. Under these requirements, physical airport features are collected in the geographic information system (GIS) format, then submitted to Airports GIS through the FAA's web portal. eALPs can then be assembled from the data.

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