Queens, New York – May 23, 2016 – In response to the ongoing challenges surrounding lengthy wait times at airport security checkpoints, JFKIAT – the company which manages Terminal 4 at John F. Kennedy International Airport – has entered into an agreement with its dedicated airline partners to implement a host of new measures specifically designed to mitigate the delays.
JFKIAT – in collaboration with its 32 airline partners – have allocated more than a quarter of a million dollars to increase staff levels at the Terminal’s TSA checkpoint. Per the agreement, Terminal 4 will provide additional staff at security lanes in order to direct passengers, minimize screened carry-on baggage, and return used security bins, thereby freeing up TSA agents to assist additional passengers.
The measures will be in effect beginning today, Monday, May 23rd in advance of the Memorial Day holiday and will continue through September 10, 2016, the weekend after Labor Day.
Terminal 4 staff will also be on-hand to guide passengers prior to reaching the security checkpoints and will regulate the number of carry-on bags per passenger. This will ensure that travelers are entering the security checkpoints with no more than the maximum number of carry-on items and will reduce the amount of bags to be screened by the TSA.
"While overall processing times have been steadily increasing for travelers around the country, we have worked on this plan, which should make the experiences better of the 75,000 airline passengers who will travel through our terminal daily during the busy summer travel season,” said Gert-Jan de Graaff, President & CEO of JFKIAT. “Thanks to the close working relationships with our airline partners, we quickly came to an agreement on the details of this plan and I have high hopes for its noticeable success in the coming weeks.”
In 2015, Terminal 4 became the first New York area airport terminal to display processing times for travelers passing through lines at security and customs. The queue measurement system uses Wi-Fi and Bluetooth signals to track wireless devices as passengers move through the queue, gathering data to calculate the median time from the entrance to exit points. The expected processing times is displayed on monitors located at TSA security checkpoint, Customs and Border Protection, and the indoor taxi queue.
About JFKIAT
JFKIAT, LLC is the operator of Terminal 4 at John F. Kennedy International Airport, one of the most active air terminals in the New York area, serving 32 international and domestic airlines with an annual passenger volume of more than 19.5 million travelers in 2015. With an expansion completed in 2014, passengers traveling through Terminal 4 can visit an outstanding selection of new and upgraded restaurants and bars, including world-class eateries, well-known casual dining, healthy options, and food-to-go. Terminal 4's expansive shopping mall offers an unparalleled shopping experience for travelers with a wide range of retail options from chic, upscale boutiques, to convenience stores, to electronics, accessories and gifts. Terminal 4 is the only air terminal in North America operated by a private management company. JFKIAT, LLC is owned by Schiphol USA Inc., a U.S. affiliate of Schiphol Group. Visit us at www.jfkiat.com.
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