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When Denver International Airport (DEN) lays out the welcome mat, it goes all out. The largest and fifth-busiest airport in the United States now features a signature entry sign that stretches a quarter-mile long, with more than 900 LED-lighted poles that form a ribbon of moving light.
The decision to replace the carpeting throughout northwest Florida’s Destin-Fort Walton Beach Airport (VPS) was a practical one. After all, millions of passengers had trekked through the terminal since it opened in 2004, and the original carpeting was beginning to show its age.
Portland International Airport (PDX), much like the city itself, takes pride in all things local and unique. The array of food, drinks and art throughout its five concourses communicates that pride in no uncertain terms.
When cargo flights are delayed or diverted, it not only affects customers expecting freight, it also impacts airports handling the traffic. Sometimes it takes a domino effect of gate shifts to accommodate off-schedule or unexpected cargo flights.
New York Governor Andrew M. Cuomo has put the state’s money where its airports are. Recognizing and emphasizing the importance of air transportation to general economic prosperity, the governor launched the $200 million Upstate Airport Economic Development and Revitalization Competition in 2016.
It has been about seven years since Uber and other transportation network companies (TNCs) first hit the streets in the United States.
Quebec City’s Jean Lesage International Airport (YQB) recently doubled the size of its terminal, made widespread technology upgrades and increased baggage handling capacity using an innovative project delivery method that had airport employees—not outside contractors—managing and coordinating all of
Patrolling the perimeter fence at Savannah/Hilton Head International Airport (SAV) is a difficult task, thanks to about 400 acres of swampland—and the alligators, snakes and other wildlife that live there. But it’s an easy job for a camera-equipped drone.
Since 2006, Detroit Metropolitan Wayne County Airport (DTW) has been incrementally transitioning its airfield lighting from incandescent to light emitting diode (LED) technology.
Early last year, Fort Lauderdale-Hollywood International Airport (FLL) in Broward County, FL, experienced the deadliest airport shooting in U.S. history when a passenger killed five people and sent six others to the hospital with injuries.
Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack.
There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries.

Smartphones, Sure. But Smart Restrooms?

From driverless cars to online stock trading by individual investors, technology continues to transform industries. Airports are no exception. In fact, a recent survey from SITA indicates that airports worldwide spent a record $9+ billion on information technology (IT) projects last year.

The Chick-fil-A Craze

Five years ago, Chick-fil-A was in four U.S. airports. By the end of 2017, company officials say they'll have nearly 30 restaurants in more than 25 airports throughout the country and one at Calgary International in Alberta, Canada.

Tulsa Int'l Performs Cybersecurity Audits

As director of Information Technology at Tulsa International Airport (TUL), James Rockholt knows a thing or two about cybersecurity. It's what he doesn't know that keeps him awake at night. The scope of potential problems that fall under his domain is mindboggling, ranging from inside threats mounted by disgruntled employees or tenants to attacks from outside forces such as professional cyber criminals, politically motivated attackers (hacktivists), state-sponsored aggressors from foreign countries, "script kiddies," and even customers passing through the terminal.

Greenville-Spartanburg Int'l Remains Operational Throughout 5-Year Ground-to-Ceiling Rehab

Greenville-Spartanburg International Airport (GSP) recently put the finishing touches on its $127 million Wingspan project, the largest capital improvement initiative ever undertaken at the South Carolina airport. In essence, GSP completely rebuilt its terminal from the ground up, expanding from 225,000 to 375,000 square feet.

Bismarck Municipal Reaps Benefits & Reduces Risk With Privately Developed Rental Car Facility

Like blind dates and family vacations, airport projects don't always go as originally planned. Case in point: the new rental car service center at Bismarck Municipal Airport (BIS) in North Dakota.

Checkpoint Wait Times Plummet After Airlines Add Automated Screening Lanes at O'Hare Int'l

Chasing away unpleasant memories from massive backups at TSA checkpoints last spring, Chicago's O'Hare International Airport (ORD) opened five new automated screening lanes in November.

How Bangor Int'l Stays Prepared for Unexpected Visitors

Thanks to its location in south-central Maine and an extra-long runway from its early days as a military base, Bangor International Airport (BGR) plays a critical and high profile role in the worldwide aviation network. Depending on the direction of travel, BGR is the first or last major U.S. airport for trans-Atlantic flights to make emergency stops.

Miami Int'l Plans to Grow Cargo Business With New Foreign-Trade Zone

Already a dominant player in the cargo sector, Miami International Airport (MIA) is working to boost business further with three new initiatives. Two are up and running: a new ocean-to-air shipping program and specialized operations as a pharmaceutical hub. The third, a foreign-trade zone, is pending federal approval, with a decision expected early this year.

Peoria Int'l Decreases Bird Strikes With Rodent Control Campaign

Gene Olson enjoys gazing from the sweeping windows in his office at General Wayne A. Downing Peoria International Airport (PIA). Too often, however, the picturesque view is spoiled by birds-more specifically by thoughts of the damage they could cause to aircraft operating at the central Illinois airfield.

At Spokane Int'l, the Travel Experience Begins in the Car

It wouldn't be wise to manage a grocery store by stocking an impressive array of fresh produce while skimping on the quality and variety of meats or baked goods. All departments must be strong.

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Featured Video

FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

The 3D sensors and software solutions from Switzerland based Xovis have established as the industry's standard to measure and predict KPIs such as waiting times, process time and passenger throughput. Today, more than 45 international airports in and outside the USA count on Xovis.

During the webinar, Marc Rauch, Managing Director Xovis USA presents the technology of the global market leader in passenger flow monitoring including the following topics:

  • About Xovis
  • Xovis' Passenger Flow Measurement System
  • Technology and capabilities
  • Use Cases
  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
View full webinar:  Tackle Waiting Times in 3D - (MP4 video) 
Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

Featured Video

Sea-Tac Int’l Leverages Competition to Boost Janitorial Efficiency

Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack. They divided up the work and awarded contracts to three different companies, hoping that competition among the firms will improve efficiency and tangible results.

Airline Consolidation & Dehubbing Trigger Rightsizing Projects

There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries. Everyone from chief executives to frontline foot soldiers is charged with making customer interactions exceptional, memorable and worth repeating.

Northeast Ohio Regional Maintains Commercial Certificate to Support Economic Growth

In 1965, a forward-thinking businessman and aircraft operator named Robert Morrison marshaled local politicians and civic leaders to create the Ashtabula County Airport Authority for the purpose of developing an airport that would serve as an economic driver for Ashtabula County and northeast Ohio.

Tampa Int’l Kicks Off Master Plan Updates With New Rental Car Center & Automated People Mover

Valentine’s Day was extra sweet for Tampa International Airport (TPA) this year. The growing Florida facility opened two substantial new pieces of infrastructure to the public: a $323 million consolidated rental car center and a $412 million automated people mover. Both projects were designed to reduce curbside congestion at the terminal, improve customer service and pave the way for future passenger growth.

St. Clair Regional Closes Up Shop After 10-Year Struggle

St. Clair Regional Closes Up Shop After 10-Year Struggle
Building and opening a new airport is no easy task—that goes without saying. As it turns out, closing one may not be any easier. Just ask the folks in St. Clair, MO.

Wyoming Airports Band Together to Save Their Commercial Air Service

Wyoming Airports Band Together to Save Their Commercial Air Service
When Devon Brubaker began his job as manager of Southwest Wyoming Regional Airport (RKS) in spring 2015, many residents of the southwest Wyoming community were not even aware the airport offered service to major connecting hubs. Since then, his team has worked with SkyWest Airlines to create more affordable flights, supported by more effective marketing; and Brubaker is proud of the results.

Orlando Melbourne Int’l Deploys New Airfield Radar System

Orlando Melbourne Int’l Deploys New Airfield Radar System
When you think of cities with large high-tech and engineering sectors, you probably think of San Jose, CA. Or Austin, TX. Or maybe even Huntsville, AL. But Melbourne, FL, is a powerhouse of its own, with key facilities for Northrop Grumman, Rockwell Collins, L3, General Dynamics, Thales, Embraer Executive Jets, and the world headquarters of Harris Corp.



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