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When Denver International Airport (DEN) lays out the welcome mat, it goes all out. The largest and fifth-busiest airport in the United States now features a signature entry sign that stretches a quarter-mile long, with more than 900 LED-lighted poles that form a ribbon of moving light.
The decision to replace the carpeting throughout northwest Florida’s Destin-Fort Walton Beach Airport (VPS) was a practical one. After all, millions of passengers had trekked through the terminal since it opened in 2004, and the original carpeting was beginning to show its age.
Portland International Airport (PDX), much like the city itself, takes pride in all things local and unique. The array of food, drinks and art throughout its five concourses communicates that pride in no uncertain terms.
When cargo flights are delayed or diverted, it not only affects customers expecting freight, it also impacts airports handling the traffic. Sometimes it takes a domino effect of gate shifts to accommodate off-schedule or unexpected cargo flights.
New York Governor Andrew M. Cuomo has put the state’s money where its airports are. Recognizing and emphasizing the importance of air transportation to general economic prosperity, the governor launched the $200 million Upstate Airport Economic Development and Revitalization Competition in 2016.
It has been about seven years since Uber and other transportation network companies (TNCs) first hit the streets in the United States.
Quebec City’s Jean Lesage International Airport (YQB) recently doubled the size of its terminal, made widespread technology upgrades and increased baggage handling capacity using an innovative project delivery method that had airport employees—not outside contractors—managing and coordinating all of
Patrolling the perimeter fence at Savannah/Hilton Head International Airport (SAV) is a difficult task, thanks to about 400 acres of swampland—and the alligators, snakes and other wildlife that live there. But it’s an easy job for a camera-equipped drone.
Since 2006, Detroit Metropolitan Wayne County Airport (DTW) has been incrementally transitioning its airfield lighting from incandescent to light emitting diode (LED) technology.
Early last year, Fort Lauderdale-Hollywood International Airport (FLL) in Broward County, FL, experienced the deadliest airport shooting in U.S. history when a passenger killed five people and sent six others to the hospital with injuries.
Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack.
There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries.

Laredo Int'l Leverages Bi-National Customs Stations to Support Mexican Cargo Ops

In 2015, when overall U.S. foreign trade declined 5.6%, business was booming in Laredo, TX. In fact, trade was at a record high, and Laredo climbed to third in the nation-behind only Los Angeles and New York City.

Rockford Int'l Builds Mega Maintenance Facility Despite Freeze on State Funds

Located about 70 miles northwest of O'Hare International, Chicago Rockford International Airport (RFD) is often obscured in the shadow of its busier, better-known neighbor. This fall, however, RFD enjoyed a significant moment in the sun, when it opened one of the largest maintenance, repair and overhaul (MRO) facilities in the world.

Philadelphia Int'l Enhances Safety & Sustainability by Moving Baggage Claim Facility

A new $35 million baggage claim building at Philadelphia International (PHL) isn't just the final phase of the airport's $161 million Terminal F expansion; it's also a concrete example of how PHL is re-sculpting its facilities to adjust to changing market conditions.

Sloulin Field Launches Website to Promote, Chronicle Construction of New Airport

When Steve Kjergaard accepted the position as director at Sloulin Field International Airport (ISN) six years ago, he thought it would be a static, solid three-year experience without much fanfare. Boy was he wrong. Shortly after he arrived at the North Dakota facility, an oil boom struck and flooded the area with geologists, oil field workers and contractors. Hotel rooms and rental cars became scarce, and traffic at ISN ballooned.

Long Beach Airport Modifies Layout to Improve Airfield Safety

With a notoriously vexing airfield configuration, Long Beach Airport (LGB) in southern California is leading the charge for an FAA initiative to reduce runway incursions throughout the United States.

Pittsburgh Int'l Almost Doubles Point-to-Point Service

When Christina Cassotis arrived at Pittsburgh International Airport (PIT) in January 2015, the Midwestern airport was a lean and scrappy version of the once-bustling US Airways hub it used to be. With only 37 nonstop destinations on the airport's flight information boards, Cassotis was determined to make her mark.

Honolulu Int'l Uses Taco Wagons to Bring Hot Food to Customers in Gatehold Areas

Capitalizing on a popular streetside trend, two Hawaiian airports are using small battery-powered versions of the food trucks that have taken many North American cities by storm in the last few years.

San Francisco Int'l Makes a Design Statement With New Control Tower

At 221 feet tall, the new air traffic control tower at San Francisco International (SFO) was designed to be functional and create a new visual landmark. Occupying prime real estate between terminals 1 and 2, the tower features nearly 150 vertical feet of glass and an LED light array to provide the iconic look that airport officials desired. At the same time, the tower and base building incorporate sustainability features and cutting-edge seismic technology designed to meet the needs of the airport and FAA well into future.

Illinois County Cuts Ribbon on New Terminal & Renames Airport to Honor Veterans

After 10 years of planning and negotiating and building, Williamson County Airport Authority recently cut the ribbon on its new terminal. To honor local veterans, it changed the name of the entire facility from Williamson County Regional Airport to Veterans Airport of Southern Illinois (MWA) and named the terminal after a local World War II flying ace and former airport authority chair. Fittingly, MWA dedicated the new Captain Robert W. Duncan Airline Terminal on Veterans Day (2016).

Dallas/Fort Worth Int'l Achieves Carbon Neutrality With Holistic Environmental Practices & Partnerships

Dallas/Fort Worth Int'l Achieves Carbon Neutrality With Holistic Environmental Practices & Partnerships
During the last decade, Dallas/Fort Worth International Airport (DFW) has amassed a host of awards for its eco-friendly programs. One recent accolade both punctuates and encompasses the entire lot: carbon neutrality, as recognized by the Airport Carbon Accreditation program of Airports Council International.

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Featured Video

FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

The 3D sensors and software solutions from Switzerland based Xovis have established as the industry's standard to measure and predict KPIs such as waiting times, process time and passenger throughput. Today, more than 45 international airports in and outside the USA count on Xovis.

During the webinar, Marc Rauch, Managing Director Xovis USA presents the technology of the global market leader in passenger flow monitoring including the following topics:

  • About Xovis
  • Xovis' Passenger Flow Measurement System
  • Technology and capabilities
  • Use Cases
  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
View full webinar:  Tackle Waiting Times in 3D - (MP4 video) 
Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

Featured Video

Sea-Tac Int’l Leverages Competition to Boost Janitorial Efficiency

Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack. They divided up the work and awarded contracts to three different companies, hoping that competition among the firms will improve efficiency and tangible results.

Airline Consolidation & Dehubbing Trigger Rightsizing Projects

There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries. Everyone from chief executives to frontline foot soldiers is charged with making customer interactions exceptional, memorable and worth repeating.

Northeast Ohio Regional Maintains Commercial Certificate to Support Economic Growth

In 1965, a forward-thinking businessman and aircraft operator named Robert Morrison marshaled local politicians and civic leaders to create the Ashtabula County Airport Authority for the purpose of developing an airport that would serve as an economic driver for Ashtabula County and northeast Ohio.

Tampa Int’l Kicks Off Master Plan Updates With New Rental Car Center & Automated People Mover

Valentine’s Day was extra sweet for Tampa International Airport (TPA) this year. The growing Florida facility opened two substantial new pieces of infrastructure to the public: a $323 million consolidated rental car center and a $412 million automated people mover. Both projects were designed to reduce curbside congestion at the terminal, improve customer service and pave the way for future passenger growth.

St. Clair Regional Closes Up Shop After 10-Year Struggle

St. Clair Regional Closes Up Shop After 10-Year Struggle
Building and opening a new airport is no easy task—that goes without saying. As it turns out, closing one may not be any easier. Just ask the folks in St. Clair, MO.

Wyoming Airports Band Together to Save Their Commercial Air Service

Wyoming Airports Band Together to Save Their Commercial Air Service
When Devon Brubaker began his job as manager of Southwest Wyoming Regional Airport (RKS) in spring 2015, many residents of the southwest Wyoming community were not even aware the airport offered service to major connecting hubs. Since then, his team has worked with SkyWest Airlines to create more affordable flights, supported by more effective marketing; and Brubaker is proud of the results.

Orlando Melbourne Int’l Deploys New Airfield Radar System

Orlando Melbourne Int’l Deploys New Airfield Radar System
When you think of cities with large high-tech and engineering sectors, you probably think of San Jose, CA. Or Austin, TX. Or maybe even Huntsville, AL. But Melbourne, FL, is a powerhouse of its own, with key facilities for Northrop Grumman, Rockwell Collins, L3, General Dynamics, Thales, Embraer Executive Jets, and the world headquarters of Harris Corp.



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