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When Denver International Airport (DEN) lays out the welcome mat, it goes all out. The largest and fifth-busiest airport in the United States now features a signature entry sign that stretches a quarter-mile long, with more than 900 LED-lighted poles that form a ribbon of moving light.
The decision to replace the carpeting throughout northwest Florida’s Destin-Fort Walton Beach Airport (VPS) was a practical one. After all, millions of passengers had trekked through the terminal since it opened in 2004, and the original carpeting was beginning to show its age.
Portland International Airport (PDX), much like the city itself, takes pride in all things local and unique. The array of food, drinks and art throughout its five concourses communicates that pride in no uncertain terms.
When cargo flights are delayed or diverted, it not only affects customers expecting freight, it also impacts airports handling the traffic. Sometimes it takes a domino effect of gate shifts to accommodate off-schedule or unexpected cargo flights.
New York Governor Andrew M. Cuomo has put the state’s money where its airports are. Recognizing and emphasizing the importance of air transportation to general economic prosperity, the governor launched the $200 million Upstate Airport Economic Development and Revitalization Competition in 2016.
It has been about seven years since Uber and other transportation network companies (TNCs) first hit the streets in the United States.
Quebec City’s Jean Lesage International Airport (YQB) recently doubled the size of its terminal, made widespread technology upgrades and increased baggage handling capacity using an innovative project delivery method that had airport employees—not outside contractors—managing and coordinating all of
Patrolling the perimeter fence at Savannah/Hilton Head International Airport (SAV) is a difficult task, thanks to about 400 acres of swampland—and the alligators, snakes and other wildlife that live there. But it’s an easy job for a camera-equipped drone.
Since 2006, Detroit Metropolitan Wayne County Airport (DTW) has been incrementally transitioning its airfield lighting from incandescent to light emitting diode (LED) technology.
Early last year, Fort Lauderdale-Hollywood International Airport (FLL) in Broward County, FL, experienced the deadliest airport shooting in U.S. history when a passenger killed five people and sent six others to the hospital with injuries.
Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack.
There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries.

Boston Logan Embraces Specialty Concessions

As passengers adjust their arrival times to allow for post-9/11 security measures, airport operators are adjusting concessions programs to capitalize on that extra time. Gone are the days when travelers rush through the concourse, perhaps grabbing a quick cup of coffee or newspaper before running to their gates. These days, they have more time for browsing, relaxing and shopping, and airports are enjoying the additional sales opportunities the new norm creates.

Vancouver Int'l Upgrades Its Airfield Lighting Control Monitoring System

In good weather and bad, air traffic controllers and airport maintenance personnel need an Airfield Lighting Control Monitoring System (ALCMS) that is highly reliable and inspires confidence. Vancouver International Airport (YVR) has found just that in its new $2.5 million ALCMS. In addition to providing improved monitoring, data collection and troubleshooting capabilities, the new system also includes four 10-inch tablet PCs, dedicated solely to the operation of the Surface Movement Guidance and Control System (SMGCS) by air traffic controllers. YVR cites several reasons for replacing the e

Barnstable Municipal Builds New Terminal & Looks to the Future

Roughly 20 years of planning culminated when Barnstable Municipal Airport (HYA) in Hyannis, MA, opened its new 35,000-square-foot terminal and 85-foot-tall air traffic control tower at the end of 2011. Airport Manager Roland "Bud" Breault says the $40 million in improvements were a long time coming, but HYA is now a modern facility ready for the future. Associated upgrades grouped with construction of the new terminal include aircraft apron improvements and a new 3/4-mile vehicle access road.

Orlando Int'l Gives the 'All-Clear' to Private Registered Traveler Program

For frequent business travelers, clearing Security quickly is just as important as on-time departures and arrivals. But all too often, it's a game of "hurry up and wait."

Greenville-Spartanburg Int'l Brings Luggage Cart Rentals In-House

When Smarte Carte departed Greenville-Spartanburg International Airport (GSP) in 2011, officials there took the opportunity to rethink the South Carolina facility's strategy toward luggage cart rentals. The question never centered on whether or not GSP should offer the common customer convenience, but rather on who should manage cart rentals: the airport or a third-party concessionaire.

Montréal-Trudeau Pioneers New Self-Service Technologies

From automated teller machines for cash to scan-it-yourself checkout lanes at the supermarket, consumers are accustomed to self-serve options. Montréal-Pierre Elliott Trudeau International Airport (YUL) is giving air travelers just that.

Logan Int'l Builds Concrete Pier Over Boston Harbor to Support Runway Safety Area Extension

Surrounded on three sides by environmentally protected waters, Boston Logan International Airport (BOS) faced formidable challenges when complying with FAA-required runway safety area improvements.

Cincinnati/Northern Kentucky Int'l Reinvents Terminal & Market Strategy

The recently renovated terminal at Cincinnati/Northern Kentucky International Airport (CVG) is a literal bricks-and-mortar representation of the dramatic contraction and changes the airport has experienced in the last seven years. The $36 million facelift and reconfiguration updates facilities for operations that used to be housed in three different terminals. Now unneeded, the other two terminals are slated for demolition in the next few years. A series of reductions in service by Delta Air Lines sent CVG's total passenger volume into a free-fall (see chart on Page 10) and prompted the ter

Do 148 Years Really Make a Difference?

Between the November elections, multiple shootings and the fiscal cliff drama, 2012 was quite intense. Personally, I was more than ready to turn the calendar to 2013. But the holidays were a great respite from it all. I took the opportunity to enjoy some time with family and recharge my batteries. Seeing the movie Lincoln was a real treat. I love history, and the film does a marvelous job portraying President Lincoln's final months in office.

Say "Yes" to Information Technology

Catherine Mayer, vice president of SITA, is the company's primary liaison with airport organizations. As such, Mayer chairs the Airports Council International World Business Partners (WBP) Board and was the first non-airport member to be appointed as an observer to the ACI World Governing Board (2006 - 2011). She currently serves as the WBP observer on the ACI Europe Airport Board. Previously, Mayer was responsible for developing and leading SITA's Airport Services business.

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Featured Video

FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

The 3D sensors and software solutions from Switzerland based Xovis have established as the industry's standard to measure and predict KPIs such as waiting times, process time and passenger throughput. Today, more than 45 international airports in and outside the USA count on Xovis.

During the webinar, Marc Rauch, Managing Director Xovis USA presents the technology of the global market leader in passenger flow monitoring including the following topics:

  • About Xovis
  • Xovis' Passenger Flow Measurement System
  • Technology and capabilities
  • Use Cases
  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
View full webinar:  Tackle Waiting Times in 3D - (MP4 video) 
Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

Featured Video

Sea-Tac Int’l Leverages Competition to Boost Janitorial Efficiency

Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack. They divided up the work and awarded contracts to three different companies, hoping that competition among the firms will improve efficiency and tangible results.

Airline Consolidation & Dehubbing Trigger Rightsizing Projects

There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries. Everyone from chief executives to frontline foot soldiers is charged with making customer interactions exceptional, memorable and worth repeating.

Northeast Ohio Regional Maintains Commercial Certificate to Support Economic Growth

In 1965, a forward-thinking businessman and aircraft operator named Robert Morrison marshaled local politicians and civic leaders to create the Ashtabula County Airport Authority for the purpose of developing an airport that would serve as an economic driver for Ashtabula County and northeast Ohio.

Tampa Int’l Kicks Off Master Plan Updates With New Rental Car Center & Automated People Mover

Valentine’s Day was extra sweet for Tampa International Airport (TPA) this year. The growing Florida facility opened two substantial new pieces of infrastructure to the public: a $323 million consolidated rental car center and a $412 million automated people mover. Both projects were designed to reduce curbside congestion at the terminal, improve customer service and pave the way for future passenger growth.

St. Clair Regional Closes Up Shop After 10-Year Struggle

St. Clair Regional Closes Up Shop After 10-Year Struggle
Building and opening a new airport is no easy task—that goes without saying. As it turns out, closing one may not be any easier. Just ask the folks in St. Clair, MO.

Wyoming Airports Band Together to Save Their Commercial Air Service

Wyoming Airports Band Together to Save Their Commercial Air Service
When Devon Brubaker began his job as manager of Southwest Wyoming Regional Airport (RKS) in spring 2015, many residents of the southwest Wyoming community were not even aware the airport offered service to major connecting hubs. Since then, his team has worked with SkyWest Airlines to create more affordable flights, supported by more effective marketing; and Brubaker is proud of the results.

Orlando Melbourne Int’l Deploys New Airfield Radar System

Orlando Melbourne Int’l Deploys New Airfield Radar System
When you think of cities with large high-tech and engineering sectors, you probably think of San Jose, CA. Or Austin, TX. Or maybe even Huntsville, AL. But Melbourne, FL, is a powerhouse of its own, with key facilities for Northrop Grumman, Rockwell Collins, L3, General Dynamics, Thales, Embraer Executive Jets, and the world headquarters of Harris Corp.



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