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When Denver International Airport (DEN) lays out the welcome mat, it goes all out. The largest and fifth-busiest airport in the United States now features a signature entry sign that stretches a quarter-mile long, with more than 900 LED-lighted poles that form a ribbon of moving light.
The decision to replace the carpeting throughout northwest Florida’s Destin-Fort Walton Beach Airport (VPS) was a practical one. After all, millions of passengers had trekked through the terminal since it opened in 2004, and the original carpeting was beginning to show its age.
Portland International Airport (PDX), much like the city itself, takes pride in all things local and unique. The array of food, drinks and art throughout its five concourses communicates that pride in no uncertain terms.
When cargo flights are delayed or diverted, it not only affects customers expecting freight, it also impacts airports handling the traffic. Sometimes it takes a domino effect of gate shifts to accommodate off-schedule or unexpected cargo flights.
New York Governor Andrew M. Cuomo has put the state’s money where its airports are. Recognizing and emphasizing the importance of air transportation to general economic prosperity, the governor launched the $200 million Upstate Airport Economic Development and Revitalization Competition in 2016.
It has been about seven years since Uber and other transportation network companies (TNCs) first hit the streets in the United States.
Quebec City’s Jean Lesage International Airport (YQB) recently doubled the size of its terminal, made widespread technology upgrades and increased baggage handling capacity using an innovative project delivery method that had airport employees—not outside contractors—managing and coordinating all of
Patrolling the perimeter fence at Savannah/Hilton Head International Airport (SAV) is a difficult task, thanks to about 400 acres of swampland—and the alligators, snakes and other wildlife that live there. But it’s an easy job for a camera-equipped drone.
Since 2006, Detroit Metropolitan Wayne County Airport (DTW) has been incrementally transitioning its airfield lighting from incandescent to light emitting diode (LED) technology.
Early last year, Fort Lauderdale-Hollywood International Airport (FLL) in Broward County, FL, experienced the deadliest airport shooting in U.S. history when a passenger killed five people and sent six others to the hospital with injuries.
Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack.
There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries.

San Diego Int'l Switches to LED Runway Status Lights

Despite the best efforts of air traffic controllers, pilots and ground support staff, runway incursions can still occur. One of the FAA's frontline strategies to help further reduce incursions - Runway Status Lights (RWSL) - took another step forward in November, when the system at San Diego International Airport (SAN) was updated with LEDs.

Security Training for Florida Airports Funded with License Plate Sales

"By making the program available to all public-use airports, we have made airport security a top priority - even for airports that previously could not afford to offer training to their staff," explains David Roberts, FDOT Aviation Operations administrator. The agency also extends training to onsite workers not employed by the airport, such as local police officers who respond to calls at the airport.

Airports Use Carts & Kiosks to Boost Concession Revenues

The movie Field of Dreams popularized the notion that "If you build it, they will come." But some airports are taking the corollary approach - not building additional concessions space - and customers and vendors still continue to come.

Edmonton Int'l Makes the Most of a Down Economy

Expansion 2012 is an ambitious, four-part project that expands the terminal at Edmonton International Airport (YEG) by 463,000 square feet and adds a new central utility plant. Plans outside the terminal include construction of a new control tower/office building and roughly 32 football fields of concrete apron. Originally expected to cost $1 billion when planning for the project began in 2008, airport officials were able to leverage economic conditions to their benefit and expect to finish on-time and well under budget at $670 million, reports Paul Garbiar, vice president of infrastructure an

Finding the Opportunities Hidden in Uncertainty

On Valentine's Day, President Obama signed the FAA Modernization and Reform Act of 2012, a 4-year authorization, ending 41/2 years of split Airport Improvement Programs (AIP) and a record 24 congressional extensions.

Rogue Valley Int'l Develops New Method to Diffuse Fog

Surrounded by the Cascade and Siskiyou mountain ranges, Rogue Valley International-Medford Airport (MFR) in southwest Oregon has always been prone to freezing fog and the operational complications associated with it. These days, however, MFR is using a new system developed by its own staff to diffuse fog and help reduce flight delays and cancellations. That's good news for passengers on about 56 flights per day, many who are connecting to eight larger hub airports.

Despite Mild Winter, O'Hare Flexes its Snow Ops Muscle

As one of the busiest airports in the country, operations at O'Hare International (ORD) can impact the entire air traffic system. Even during unpredictable winter weather, it's vital for the large Chicago hub to run safely and smoothly. Thanks to its award-winning operations team, ORD continues to meet the challenges that roll in with the Windy City's winter storms.

LAX Adds a Little Magic

Basketball icon Earvin "Magic" Johnson is among many Angelenos who think it's time to "add a little 'Magic'" to Los Angeles International Airport (LAX).

TSA Pilot Programs Aim to Speed Screening Without Compromising Security

A select group of travelers began whizzing through airport security checkpoints last fall at Miami International, Dallas/Fort Worth International, Hartsfield-Jackson Atlanta International and Detroit Metropolitan as TSA launched the TSA Prev(tm) pilot program. Some travelers didn't even need to remove their shoes and belts or take out their laptops, because they were deemed "low-risk" and had voluntarily provided more information than is usually checked at screening points before their trips.

Syracuse Hancock Int'l Transitions From City to Public Airport Authority

After operating Syracuse Hancock International Airport (SYR) since 1946, the city of Syracuse, NY, is gradually turning the facility over to a public authority: the Syracuse Regional Airport Authority (SRAA). Once the process is completed, likely by year's end, officials expect to be in a better position to respond to the needs of the three million people in the airport's catchment area.

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Featured Video

FREE Webinars

Leveraging Technology Throughout the Airport SMS Lifecycle

AGATI

RECORDED: Thursday, September 7th, 2017 at 11:00 am EDT

Most airport layouts were designed when passengers played cards while waiting for a flight because an onboard meal was an expectation and the very idea of a smartphone would have been laughable.

What was once a mess of beam seating everywhere now has a multi-function use: part lounge, part cafe, part office and a wealth of amenities. New uses of spaces as well as new types of furniture are finding their way into the airport because today's passenger is really focused on getting to point B rather than the journey itself. Airport design and furniture elements have a stronger impact on the passenger experience than one may realize. There's the comfort. The durability. The usability.

Matt Dubbe from Mead and Hunt and Joe Agati from Agati Furniture will tackle these questions and others in: Airport Interiors are Experiencing Massive Change: What You Need to Know.

View an archived version of this session in its entirety: 

View full webinar:  Airport Interiors: What You Need to Know - (Flash)
View full webinar:  Airport Interiors: What You Need to Know - (MP4 video)
Listen as Podcast:  Airport Interiors: What You Need to Know - (podcast)

Featured Video

Sea-Tac Int’l Leverages Competition to Boost Janitorial Efficiency

Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack. They divided up the work and awarded contracts to three different companies, hoping that competition among the firms will improve efficiency and tangible results.

Airline Consolidation & Dehubbing Trigger Rightsizing Projects

There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries. Everyone from chief executives to frontline foot soldiers is charged with making customer interactions exceptional, memorable and worth repeating.

Northeast Ohio Regional Maintains Commercial Certificate to Support Economic Growth

In 1965, a forward-thinking businessman and aircraft operator named Robert Morrison marshaled local politicians and civic leaders to create the Ashtabula County Airport Authority for the purpose of developing an airport that would serve as an economic driver for Ashtabula County and northeast Ohio.

Tampa Int’l Kicks Off Master Plan Updates With New Rental Car Center & Automated People Mover

Valentine’s Day was extra sweet for Tampa International Airport (TPA) this year. The growing Florida facility opened two substantial new pieces of infrastructure to the public: a $323 million consolidated rental car center and a $412 million automated people mover. Both projects were designed to reduce curbside congestion at the terminal, improve customer service and pave the way for future passenger growth.

St. Clair Regional Closes Up Shop After 10-Year Struggle

St. Clair Regional Closes Up Shop After 10-Year Struggle
Building and opening a new airport is no easy task—that goes without saying. As it turns out, closing one may not be any easier. Just ask the folks in St. Clair, MO.

Wyoming Airports Band Together to Save Their Commercial Air Service

Wyoming Airports Band Together to Save Their Commercial Air Service
When Devon Brubaker began his job as manager of Southwest Wyoming Regional Airport (RKS) in spring 2015, many residents of the southwest Wyoming community were not even aware the airport offered service to major connecting hubs. Since then, his team has worked with SkyWest Airlines to create more affordable flights, supported by more effective marketing; and Brubaker is proud of the results.

Orlando Melbourne Int’l Deploys New Airfield Radar System

Orlando Melbourne Int’l Deploys New Airfield Radar System
When you think of cities with large high-tech and engineering sectors, you probably think of San Jose, CA. Or Austin, TX. Or maybe even Huntsville, AL. But Melbourne, FL, is a powerhouse of its own, with key facilities for Northrop Grumman, Rockwell Collins, L3, General Dynamics, Thales, Embraer Executive Jets, and the world headquarters of Harris Corp.



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