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Philadelphia Int’l Transforms Terminal B With New Approach to Holdrooms & Concessions
Philadelphia isn’t only about the Liberty Bell and other key pieces of U.S. history. It’s also the site of a new and innovative approach to airport design and concessions.
Lehigh Valley Int’l Adds Multi-Modal Transportation Center
After years of negotiations, the design of the Multi-Modal Transportation Center at Lehigh Valley International Airport (ABE) finally hit all the right notes for airport officials and the rental car, bus and taxi operators that serve the new facility.
Merritt Island Airport Builds Seagrass Island, Restores Saltwater Marsh to Add New Runway Safety Area
In the course of meeting FAA design standards for runway safety areas, Merritt Island Airport (COI) upgraded its previous grass safety zone and completed four associated environmental mitigation projects in 2016.
Houston Airport System Improves Incident Response With Mobile Command Center
"Be prepared” isn’t only the motto for Boy Scouts. The Houston Airport System follows the same philosophy for providing emergency services at George Bush Intercontinental Airport (IAH), William P. Hobby Airport (HOU) and Ellington Field (EFD).
Northwest Arkansas Regional Overcomes Perplexing Runway Issues Caused by Alkali-Silica Reaction
After four years making do with an alternate landing surface, Northwest Arkansas Regional Airport (XNA) is pleased to be operating with its primary runway back in business.
Kennedy Int’l Uses Cloud-based Technology to Manage Terminal Traffic
Unlike most aircraft traffic, pedestrian traffic inside the terminal is notoriously tricky to track and predict. It takes no time at all for congestion to build at ticket counters/bag drop areas or lines to form at security checkpoints.
Greenville-Spartanburg Int’l Dovetails Ramp Replacement With Terminal Rehab
Completely rebuilding a terminal is a massive undertaking in and of itself. But Greenville-Spartanburg International Airport (GSP) recently doubled down when it replaced the adjoining airside apron and trench drain system during its comprehensive five-year terminal renovation.
O’Hare Int’l Continues to Expand Cargo Capacity With New Landside Warehouse
Wander through the new Northeast Cargo Facility at Chicago O’Hare Airport (ORD), and you never know what you’ll see. It could be a multimillion-dollar racehorse, a 1950s Ferrari restored to impeccable condition, or something so unique it’s hard to tell exactly what it is.
Baltimore/Washington International Thurgood Marshall Airport (BWI)
For more than 20 years, travelers, airport employees and the general public have enjoyed the 12.5-mile Hiker-Biker Trail that loops around the outside of Baltimore/Washington International Thurgood Marshall Airport (BWI).
Bill & Hillary Clinton Airport–Little Rock, AR
Ronald Mathieu believes in three things regarding infrastructure projects: listening to customers, doing it right the first time and preparing for the future.
Minneapolis-St. Paul Int’l Leverages Technology & Advisory Panel to Expand Universal Access Far Beyond Legal Requirements
Video-relay sign language interpreting for travelers who are deaf or hard-of-hearing. Camera-equipped glasses that facilitate real-time navigational cues for visually impaired passengers. Flow-through elevators and restrooms specifically designed for wheelchairs.
Minneapolis-St. Paul Int'l Adds Food Truck Alley.
No matter how cold and blustery it gets this winter, passengers and employees at Minneapolis-St. Paul International (MSP) will still be able to enjoy the wildly popular food truck trend that is sweeping the nation.

Our Big Build is Complete

This project began with an overarching goal to ultimately build a terminal that would serve the Sacramento region for decades to come. The new Central Terminal B accomplishes this goal and will serve as a foundation for future growth opportunities at lower incremental costs.

Getting Customer Service Right

Customer service is an important part of busniess. Airports have seen a trend in lower customer satisfaction and are working to improve it.

O'Hare Int'l Applies Cooler, Greener Taxiway Asphalt

In an ongoing effort to find ways to go green and boost social responsibility during its massive modernization program, O'Hare became the first airport in the Midwest to apply warm-mix asphalt to an airport taxiway.

Lehigh Valley Int'l Outsources Airport Management

Lehigh-Northampton Airport Authority turned over management of Lehigh Valley International Airport (ABE) to a private operator for at least two years. The move to outsource its top job followed a period of management unrest at the mid-size eastern Pennsylvania airport.

Nashville Int'l Adds Healthcare Clinic & Wellness Store

When the Metropolitan Nashville Airport Authority included a healthcare clinic in its concessions master plan for Nashville International Airport (BNA) back in 2004, board commissioners specified that they didn't want it to be like clinics in other larger U.S. hubs - that is, subsidized by the airport or even a hospital.

John Wayne Airport Adds Third Passenger Terminal

In mid-November, airport director Alan Murphy opened the doors to the new $211.5 million Terminal C at John Wayne Airport (SNA) in Orange County, CA.

Self-Serve Fuel Sales Keep

Burlington Municipal Airport (BUU) in southeastern Wisconsin is a rare breed: a self-sustaining general aviation airport that's turning a profit.

Memphis Int'l Trains Local Contractors in Airfield Maintenance

Memphis International Airport (MEM) spends about $1 million a year maintaining its 5,000 acres of pavement, and contractors outside the region typically win the work.

Myrtle Beach Int'l Invests in General Aviation Segment

With active general aviation traffic, Myrtle Beach International Airport (MYR) could no longer route such passengers through a former Air Force base operations built in 1956.

Port Columbus Int'l Adds Giant Video Wall

"Broad and High" not only describes the new $1.2 million video wall at Port Columbus International Airport (CMH); it also refers to the historic downtown cross streets that served as an inspiration for the airport's banner information technology offering.

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FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

The 3D sensors and software solutions from Switzerland based Xovis have established as the industry's standard to measure and predict KPIs such as waiting times, process time and passenger throughput. Today, more than 45 international airports in and outside the USA count on Xovis.

During the webinar, Marc Rauch, Managing Director Xovis USA presents the technology of the global market leader in passenger flow monitoring including the following topics:

  • About Xovis
  • Xovis' Passenger Flow Measurement System
  • Technology and capabilities
  • Use Cases
  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
View full webinar:  Tackle Waiting Times in 3D - (MP4 video) 
Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

Featured Video

New Connector Facility Improves Access & Convenience at Los Angeles Int’l

Los Angeles International Airport (LAX)
Most terminal connectors are simple structures—enclosed hallways without much additional utility or aesthetic flourish. The five-level connector that opened at Los Angeles International Airport (LAX) in 2016 is an entirely different story. The new, modern facility that joins Terminal 4 and the Tom Bradley International Terminal includes a checked baggage inspection system, an interline baggage transfer facility, its own TSA passenger checkpoint and a public plaza with outdoor seating.

Minneapolis-St. Paul Int’l Leverages Technology & Advisory Panel to Expand Universal Access Far Beyond Legal Requirements

Minneapolis-St. Paul Int’l Leverages Technology & Advisory Panel to Expand Universal Access Far Beyond Legal Requirements
Video-relay sign language interpreting for travelers who are deaf or hard-of-hearing. Camera-equipped glasses that facilitate real-time navigational cues for visually impaired passengers. Flow-through elevators and restrooms specifically designed for wheelchairs. Improved pictogram signage to communicate crucial wayfinding directions without written language.

Minneapolis-St. Paul Int'l Adds Food Truck Alley

Minneapolis-St. Paul Int'l Adds Food Truck Alley.
No matter how cold and blustery it gets this winter, passengers and employees at Minneapolis-St. Paul International (MSP) will still be able to enjoy the wildly popular food truck trend that is sweeping the nation. This summer, the Twin Cities airport transformed a traditional food court in its Lindbergh Terminal into an indoor urban alleyway, complete with faux brick walls, decorative outdoor lighting and four full-size food trucks.

San Luis Obispo Regional Celebrates New Terminal

San Luis Obispo Regional Celebrates New Terminal
After nearly two decades of preparatory projects and two radically different terminal designs, San Luis Obispo County Regional Airport (SBP) will finally get to cut the ribbon on its new $39.5 million terminal this November. At 56,000 square feet, the terminal is nearly five times larger than the airport's old facility. Passenger amenities include the airport's first airside concessions, a larger holdroom, free WiFi throughout the terminal, and 17 self-service check-in kiosks.

New Vehicle & Station Expansion Boost Emergency Response at Juneau Int'l

Vehicle and Station Expansion, Boost Emergency Response, Juneau Int'l
Traffic is changing at Juneau International (JNU), and so is the airport's emergency response program. As the airfield begins to receive an increasing number of larger-capacity aircraft, officials are enhancing its aircraft rescue and firefighting (ARFF) capabilities accordingly. Last year, the Alaska airport purchased a $750,000 state-of-the-art ARFF vehicle that is so tall and wide, JNU needed a larger station to house it. The recent $2.6 million renovation project also brought its facility up to FAA specifications and added more room for gear and support functions.

Ideas Build Success at Medford Airport

Ideas Build Success at Medford Airport
Thinking "outside the box" is uncomfortable and difficult for many adults. For Bern Case, AAE, it seems to be second nature. For example, there's a retired KC-97 Stratotanker parked permanently outside the airport fence that serves as a rental facility for parties and other special occasions. In the past year alone, it has been the site of more than 200 events. Then there's the replica of the White House Oval Office, created in a spare room inside the terminal. It's also popular for weddings and other celebrations.

New Parking Structure at Asheville Regional Showcases Local Landscape

New Parking Structure at Asheville Regional Showcases Local Landscape
As North Carolina continues to grow as a popular tourist destination, Asheville Regional Airport (AVL), in the western part of the state, is working to keep pace with the associated influx of passengers. The Greater Asheville Regional Airport Authority recently addressed record demand for parking by constructing a five-level structure that will not only increase capacity but also represent some of the region's landscape on its exterior facade.



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