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In February, Charlotte Douglas International Airport (CLT) began requiring workers to carry their personal items in clear bags when passing through security checkpoints on their way to work.
This spring, Scottsdale Airport (SDL) in Arizona received good news about its new Operations Center. The U.S. Green Building Council awarded the building silver certification for Leadership in Energy and Environment Design (LEED).
Orlando International Airport (MCO) is on track for continued growth and increased intermodality with the debut of its South Airport Automated People Mover System early this fall.
Completing airfield construction around the hustle and bustle of fully operational commercial service is challenging enough. But the margin for error is almost nonexistent when flights are grounded right before Christmas and the work window is just 15 days.
After a decade of surging traffic, South Texas International Airport (EBG) needed to upgrade its fueling operations to keep customers streaming in. So that's just what Airport Manager Debora Melvin did.
In May, Raleigh-Durham International Airport (RDU) received a giant shot in the arm when it was named the best-connected medium-sized airport in the United States. Industry analyst William S.
The Maryland Aviation Administration is transforming the way it manages the volume of facility documents and geographic information system data generated and used at its two airports.
Los Angeles International (LAX) recently experienced a monumental shift that had nothing to do with seismic activity or regional fault lines. It was a self-induced shift to relocate Delta Air Lines that ultimately affected more than two dozen carriers.
Aéroports de Montréal recently rehabilitated the primary runway at Montreal-Mirabel International (YMX), one of the three largest aeronautical centers in the world and a major hub for Quebec's economy that serves 24 cargo airlines and a host of corporate and military tenants.
People outside the industry sometimes think of airports as nothing more than places for airplanes to land and take off. Halifax Stanfield (YHZ) in Nova Scotia aspires to be much more-for passengers and its community.
A challenging management issue is emerging at many U.S. airports: As increasing numbers of long-time senior executives prepare to retire, their next-in-line successors typically don't have the business, management and leadership skills the top positions demand.
Already commonplace in South and Central America, bag-wrapping services are gaining a foothold in the North American marketplace, with a high concentration in Canadian airports.

Charleston Int'l Renovates Terminal Just in Time for Record-Setting Growth

Charleston International (CHS) is no longer a "small town airport," and local officials are thrilled with the change. After six consecutive years of passenger growth, CHS broke its previous 2014 record by moving more than 3.4 million travelers through its terminal last year. Volume is up nearly 1.5 million passengers since 2010.

Big Thanks

You're about to page through our largest edition ever. It's a hefty 88 pages, with 14 stories, a couple personal perspective columns and plenty of pertinent industry advertising-all bound for four trade shows: ACI-NA, Boyd Forecast Summit, NASAO and SWIFT. Whew, I get winded just thinking about it!

New Train Line Opens “Corridor of Opportunity” at Denver Int’l

“Corridor of Opportunity” at Denver Int’l
From its very inception, Denver International (DEN) has been a noteworthy U.S. airport, but it recently joined the international big leagues with the addition of a rail connection and a striking on-airport hotel/transit center complex. Last year, DEN served about 54 million passengers and was ranked the sixth-busiest airport in the United States. The new 23-mile rail connection and associated $582 million hotel/transit center are expected to boost airport and convention business by making ground transportation and accommodations more convenient for passengers.

Fort Lauderdale-Hollywood Int’l Regains Lost Parking Revenue

Fort Lauderdale-Hollywood Int’l Regains Lost Parking Revenue
In 2009, parking operations at Fort Lauderdale-Hollywood International Airport (FLL) were basically on life support. With volume and revenue sliding at alarming rates, the executive team drafted Doug Wolfe, FLL's chief financial officer, to revive the ailing profit center. "Our customers were abandoning us and we were losing parking revenue," recalls Wolfe. "The off-airport parking businesses grew from 2% to 12% of market share. Something had to be done."

Virginia Commissions Statewide Airfield Assessments

Virginia Commissions Statewide Airfield Assessments
Armed with magnifying glasses and kneepads, crews spent the fall of 2014 examining the pavement and paint on every airfield at every public airport in Virginia. In total, they surveyed 62 commercial and general aviation facilities. As a result, airport operators and state officials now have a concrete plan to improve the safety and longevity of their runways, taxiways and aprons.

Nashville Int’l Establishes New 7-Year Airline Agreement, Fosters Facility Expansion to Meet Growing Demand

Nashville Int’l Establishes New 7-Year Airline Agreement
Nashville may be best known as the home of country music, but years of notable commercial growth are helping it earn some new distinctions. In 2015, for instance, Forbes ranked Nashville as the 4th best city for white-collar jobs, and Business Facilities magazine named it the U.S. city with the best potential for economic growth.

Years of Record Growth Spur New Terminal at Central Nebraska Regional

New Terminal at Central Nebraska Regional
When Executive Director Michael Olson first came to Central Nebraska Regional Airport (GRI) in 2005, commercial air service was sparse. A few years later, it was completely nonexistent for a brief time. "We knew we had to make some changes to our program," Olson recalls.

Ottawa Int'l Improves Control Center By Integrating Airfield Operation Data

Collaboration and ongoing improvement are guiding principles at Ottawa Macdonald-Cartier International (YOW). Recent enhancements to the airport's high-tech operations control center demonstrate how important both are at the Ontario facility.

San Francisco Int'l Launches Pilot of Paid Concierge Service

As international traffic increases and upscale overseas airlines begin to extend their first-class service beyond the cabin doors, San Francisco International Airport has taken notice-and action. In March, it launched the one-year pilot of a paid concierge service for passengers traveling on any airline, in any class of service.

Fort Lauderdale-Hollywood Int'l Uses New Model for Inline Baggage Projects

Fort Lauderdale-Hollywood International (FLL) recently wrapped up the installation of an inline baggage screening system in Terminal 3, part of a six-year program to enhance baggage handling and security at the Florida facility

Baltimore/Washington Int'l Creates New Airfield While Complying with Runway Safety Area Regs

When officials at Baltimore/Washington International Thurgood Marshall Airport (BWI) began strategizing about how to comply with the recent runway safety area deadline, they did not expect to end up with a new airfield. One decade later, however, that's essentially what they have.

New Software Adds Mobile Connection for Ops Personnel at Los Angeles Int'l

Although the 2013 shooting incident at Los Angeles International Airport (LAX) was resolved in just three minutes, six people were wounded and a TSA officer lost his life. The tragic event left permanent scars on the airport...and also prompted an extensive review of response operations at the facility that serves more than 70 million people annually.

Cleveland Hopkins Accelerates Terminal Updates for Republican Convention

When throngs of red, white and blue politicos descend on Cleveland in July for the Republican National Convention, Cleveland Hopkins International Airport (CLE) will greet them with a newly updated ticket lobby and other recent renovations. Between delegates, staffers, journalists, lobbyists and others, the city is expecting 50,000 extra visitors.

Where to Turn?

Like many people of our vintage, my wife is handling more and more of her aging mother's affairs. After her recent move into an assisted care facility, there was a lot of follow-up paperwork. Our experience changing my mother-in-law's address with one insurance carrier was particularly frustrating.

Richmond Int'l Pitches Paper & Saves Time with New Identity Management Software

Managing the safety, security and credentialing of employees and outside workers presents complex challenges for airport operators across the globe. U.S. airports, in particular, have found themselves swimming chin-deep in paperwork associated with post-9/11 security regulations.

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FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

The 3D sensors and software solutions from Switzerland based Xovis have established as the industry's standard to measure and predict KPIs such as waiting times, process time and passenger throughput. Today, more than 45 international airports in and outside the USA count on Xovis.

During the webinar, Marc Rauch, Managing Director Xovis USA presents the technology of the global market leader in passenger flow monitoring including the following topics:

  • About Xovis
  • Xovis' Passenger Flow Measurement System
  • Technology and capabilities
  • Use Cases
  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
View full webinar:  Tackle Waiting Times in 3D - (MP4 video) 
Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

Featured Video

Evolving Requirements for Senior Airport Execs Demand Succession Planning & Employee Development

A challenging management issue is emerging at many U.S. airports: As increasing numbers of long-time senior executives prepare to retire, their next-in-line successors typically don't have the business, management and leadership skills the top positions demand.

Bag-Wrapping Services Gain Popularity in Canada

Already commonplace in South and Central America, bag-wrapping services are gaining a foothold in the North American marketplace, with a high concentration in Canadian airports.

Orlando Int'l Adds Giant Common-Use Video Wall Behind Check-In Counters

When you hear the word "Orlando," you probably think of vacation attractions: Disney World. Sea World. Beaches. Golf. Or perhaps you've attended an event at the Orange County Convention Center, the second-largest convention complex in the United States.

Airport Services Facility is Latest Addition to Emerging Aerotropolis at Edmonton Int'l

The business world loves a company in growth mode and gets downright giddy when projects bring several growth-oriented companies together. That said, the recently completed multi-tenant complex at Edmonton International (YEG) could be a poster child for concurrent expansion by airport service companies.

Dallas/Fort Worth Int'l Renovates Terminal A

Dallas/Fort Worth International (DFW) celebrated another milestone of its $2.7 billion Terminal Renewal & Improvement Program (TRIP) in January, with the completion of renovations in Terminal A. The $650 million Terminal A project kicked off in 2011 and, like the entire capital program, centered around improving the customer experience.

Northwest Florida Beaches Int'l Installs Drone Detection System

As the recreational drone craze continues to grow, the popular fad is literally hitting the radar of personnel charged with maintaining the safety and security of airports around the country.

Quality Trumps Bid for Operation & Maintenance Contract at Orlando Int'l

When it comes to bidding airport work, airports and respondents alike know that the bottom line of a proposal usually seals the deal-and eventually the fate-of a potential contract.



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