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When Denver International Airport (DEN) lays out the welcome mat, it goes all out. The largest and fifth-busiest airport in the United States now features a signature entry sign that stretches a quarter-mile long, with more than 900 LED-lighted poles that form a ribbon of moving light.
The decision to replace the carpeting throughout northwest Florida’s Destin-Fort Walton Beach Airport (VPS) was a practical one. After all, millions of passengers had trekked through the terminal since it opened in 2004, and the original carpeting was beginning to show its age.
Portland International Airport (PDX), much like the city itself, takes pride in all things local and unique. The array of food, drinks and art throughout its five concourses communicates that pride in no uncertain terms.
When cargo flights are delayed or diverted, it not only affects customers expecting freight, it also impacts airports handling the traffic. Sometimes it takes a domino effect of gate shifts to accommodate off-schedule or unexpected cargo flights.
New York Governor Andrew M. Cuomo has put the state’s money where its airports are. Recognizing and emphasizing the importance of air transportation to general economic prosperity, the governor launched the $200 million Upstate Airport Economic Development and Revitalization Competition in 2016.
It has been about seven years since Uber and other transportation network companies (TNCs) first hit the streets in the United States.
Quebec City’s Jean Lesage International Airport (YQB) recently doubled the size of its terminal, made widespread technology upgrades and increased baggage handling capacity using an innovative project delivery method that had airport employees—not outside contractors—managing and coordinating all of
Patrolling the perimeter fence at Savannah/Hilton Head International Airport (SAV) is a difficult task, thanks to about 400 acres of swampland—and the alligators, snakes and other wildlife that live there. But it’s an easy job for a camera-equipped drone.
Since 2006, Detroit Metropolitan Wayne County Airport (DTW) has been incrementally transitioning its airfield lighting from incandescent to light emitting diode (LED) technology.
Early last year, Fort Lauderdale-Hollywood International Airport (FLL) in Broward County, FL, experienced the deadliest airport shooting in U.S. history when a passenger killed five people and sent six others to the hospital with injuries.
Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack.
There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries.

BWI Expands Baggage Handling Capacity to Support AirTran Growth

Five years ago, AirTran was operating 20 flights a day out of Baltimore/Washington International Thurgood Marshall Airport (BWI). Lately, it has tripled that volume with daily flights peaking above 60.

Pittsburgh Int'l Tests Bio-acoustic Bird Dispersal Technology

Shortly after US Airways Flight 1549 ditched into the Hudson River in January, the topic of bird strikes thrust into the public psyche. It's long been an issue for airport operators, but the highly publicized incident pushed it to the forefront.

Airport Art Programs Find Creative Ways to Survive Tough Economy

It takes an entirely new vein of creativity to manage an airport art program these days. Aesthetics are still paramount; but the financial aspects are tougher than ever given the bleak landscape of the air travel industry. It's almost like being trapped in an Edvard Munch painting.

Philadelphia Int'l Earns Environmental

Teamwork between the airport and airlines has enabled Philadelphia International Airport (PHL) to secure the most Voluntary Airport Low Emissions (VALE) funding of all airports nationwide during 2008 - about $4 million, in total.

Small South Texas Airport Adds Big Technology for Access Control

Before adding a new access control system last year, Brownsville/South Padre Island International Airport (BRO) was literally under lock and key. Its previous electronic access control system encountered so many problems the airport turned it off and resorted to key access for secure areas.

Regional Airports Improve Customer Service with Website Services

With increased security requirements, uncontrollable weather delays and oversold flights, it's tough to please air travelers. Two small airports are enhancing their websites to help the cause.

Traffic Growth Spurs Airside Expansion at Ottawa Int'l

After Ottawa International opened its $310 million Passenger Terminal Building in October 2003, the Airport Authority had little time to relish its accomplishment before significant traffic growth triggered another expansion. Every year, passenger loads kept exceeding the previous record-breaking total.

Airport Growth Prompts Fueling

With approximately 1,600 aircraft operations each day and well over 40 million passengers each year, Phoenix Sky Harbor International Airport (PHX) has undergone a number of expansions to keep up with its traffic. As PHX added gates, concourses and terminals, its fueling facilities steadily expanded behind the scenes, too - most recently with the installation of a fifth storage tank for $600,000.

Nantucket Memorial Expands & Modernizes Without Losing Island Charm

Running an airport is challenging enough without having to worry about where to get power or how to segregate secure and non-secure travelers. But those are just a few of the challenges that prompted Nantucket Memorial Airport to undertake a $29 million terminal expansion and improvement project.

NFL Quarterback Helps Promote Lambert USO at Least Two Ranks

A privately funded $300,000 renovation of the USO facility at Lambert-St. Louis International Airport is dovetailing nicely with other airport-backed improvements being made throughout the main terminal. Marc Bulger, quarterback of the St. Louis Rams, teamed with a local radio personality to help raise the funds for the recently completed renovation and expansion.

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Featured Video

FREE Webinars

Leveraging Technology Throughout the Airport SMS Lifecycle

AGATI

RECORDED: Thursday, September 7th, 2017 at 11:00 am EDT

Most airport layouts were designed when passengers played cards while waiting for a flight because an onboard meal was an expectation and the very idea of a smartphone would have been laughable.

What was once a mess of beam seating everywhere now has a multi-function use: part lounge, part cafe, part office and a wealth of amenities. New uses of spaces as well as new types of furniture are finding their way into the airport because today's passenger is really focused on getting to point B rather than the journey itself. Airport design and furniture elements have a stronger impact on the passenger experience than one may realize. There's the comfort. The durability. The usability.

Matt Dubbe from Mead and Hunt and Joe Agati from Agati Furniture will tackle these questions and others in: Airport Interiors are Experiencing Massive Change: What You Need to Know.

View an archived version of this session in its entirety: 

View full webinar:  Airport Interiors: What You Need to Know - (Flash)
View full webinar:  Airport Interiors: What You Need to Know - (MP4 video)
Listen as Podcast:  Airport Interiors: What You Need to Know - (podcast)

Featured Video

Sea-Tac Int’l Leverages Competition to Boost Janitorial Efficiency

Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack. They divided up the work and awarded contracts to three different companies, hoping that competition among the firms will improve efficiency and tangible results.

Airline Consolidation & Dehubbing Trigger Rightsizing Projects

There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries. Everyone from chief executives to frontline foot soldiers is charged with making customer interactions exceptional, memorable and worth repeating.

Northeast Ohio Regional Maintains Commercial Certificate to Support Economic Growth

In 1965, a forward-thinking businessman and aircraft operator named Robert Morrison marshaled local politicians and civic leaders to create the Ashtabula County Airport Authority for the purpose of developing an airport that would serve as an economic driver for Ashtabula County and northeast Ohio.

Tampa Int’l Kicks Off Master Plan Updates With New Rental Car Center & Automated People Mover

Valentine’s Day was extra sweet for Tampa International Airport (TPA) this year. The growing Florida facility opened two substantial new pieces of infrastructure to the public: a $323 million consolidated rental car center and a $412 million automated people mover. Both projects were designed to reduce curbside congestion at the terminal, improve customer service and pave the way for future passenger growth.

St. Clair Regional Closes Up Shop After 10-Year Struggle

St. Clair Regional Closes Up Shop After 10-Year Struggle
Building and opening a new airport is no easy task—that goes without saying. As it turns out, closing one may not be any easier. Just ask the folks in St. Clair, MO.

Wyoming Airports Band Together to Save Their Commercial Air Service

Wyoming Airports Band Together to Save Their Commercial Air Service
When Devon Brubaker began his job as manager of Southwest Wyoming Regional Airport (RKS) in spring 2015, many residents of the southwest Wyoming community were not even aware the airport offered service to major connecting hubs. Since then, his team has worked with SkyWest Airlines to create more affordable flights, supported by more effective marketing; and Brubaker is proud of the results.

Orlando Melbourne Int’l Deploys New Airfield Radar System

Orlando Melbourne Int’l Deploys New Airfield Radar System
When you think of cities with large high-tech and engineering sectors, you probably think of San Jose, CA. Or Austin, TX. Or maybe even Huntsville, AL. But Melbourne, FL, is a powerhouse of its own, with key facilities for Northrop Grumman, Rockwell Collins, L3, General Dynamics, Thales, Embraer Executive Jets, and the world headquarters of Harris Corp.



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