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When Denver International Airport (DEN) lays out the welcome mat, it goes all out. The largest and fifth-busiest airport in the United States now features a signature entry sign that stretches a quarter-mile long, with more than 900 LED-lighted poles that form a ribbon of moving light.
The decision to replace the carpeting throughout northwest Florida’s Destin-Fort Walton Beach Airport (VPS) was a practical one. After all, millions of passengers had trekked through the terminal since it opened in 2004, and the original carpeting was beginning to show its age.
Portland International Airport (PDX), much like the city itself, takes pride in all things local and unique. The array of food, drinks and art throughout its five concourses communicates that pride in no uncertain terms.
When cargo flights are delayed or diverted, it not only affects customers expecting freight, it also impacts airports handling the traffic. Sometimes it takes a domino effect of gate shifts to accommodate off-schedule or unexpected cargo flights.
New York Governor Andrew M. Cuomo has put the state’s money where its airports are. Recognizing and emphasizing the importance of air transportation to general economic prosperity, the governor launched the $200 million Upstate Airport Economic Development and Revitalization Competition in 2016.
It has been about seven years since Uber and other transportation network companies (TNCs) first hit the streets in the United States.
Quebec City’s Jean Lesage International Airport (YQB) recently doubled the size of its terminal, made widespread technology upgrades and increased baggage handling capacity using an innovative project delivery method that had airport employees—not outside contractors—managing and coordinating all of
Patrolling the perimeter fence at Savannah/Hilton Head International Airport (SAV) is a difficult task, thanks to about 400 acres of swampland—and the alligators, snakes and other wildlife that live there. But it’s an easy job for a camera-equipped drone.
Since 2006, Detroit Metropolitan Wayne County Airport (DTW) has been incrementally transitioning its airfield lighting from incandescent to light emitting diode (LED) technology.
Early last year, Fort Lauderdale-Hollywood International Airport (FLL) in Broward County, FL, experienced the deadliest airport shooting in U.S. history when a passenger killed five people and sent six others to the hospital with injuries.
Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack.
There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries.

Local Authority Regains Control of Ontario Int'l

Nov. 1, 2016, marked a new era for Ontario International (ONT), as ownership, management and operation of the Southern California airport returned to local control. The Ontario International Airport Authority (OIAA), formed through a joint powers agreement between the city of Ontario and San Bernardino County, assumed control from Los Angeles World Airports (LAWA) after a successful campaign to "Set Ontario Free."

Los Angeles Int'l Uses Public-Private Partnerships to Build Automated People Mover & Consolidated Rental Car Facility

Los Angeles International Airport (LAX) is no stranger to construction projects. Since 2009, Los Angeles World Airports (LAWA) has been hard at work on a $14 billion capital improvement program at LAX and garnering the distinction as the largest public works program in the city's history.

Roanoke Regional Installs Beacons to Track Ground Transportation Providers

When Tim Bradshaw took the helm as executive director at Roanoke-Blacksburg Regional (ROA) in 2014, the Virginia airport didn't have a ground transport policy. These days, ROA not only has a formal policy in place, it also has a new system that uses low-cost beacons to track activity and revenue.

New Paving Method Accelerates Runway Project at Grand Junction Regional

Like many airports, Grand Junction Regional (GJT) performs its airfield repairs late at night and early in the morning to avoid disrupting flight operations. Naturally, this stretches projects across more days because crews work in shorter shifts.

Portland Int'l Installs Automated Exit Lane Breach Control System

Creating a security system is a lot like constructing a new building-it needs to be built properly to be strong, stable and function as intended. In the last issue of Airport Improvement, we covered various foundational elements of the recent $53 million security system upgrade at Portland International Airport (PDX): a new identity management system and card readers, perimeter security upgrades, additional cameras, etc. This issue, we examine the relocation and automation of PDX's exit lanes-the roof that tops off the security system construction to protect the airport's workers and 20 million annual passengers.

Los Angeles Int'l & United Boost Gate Capacity & Technology in Terminal 7

Amid billions of dollars in passenger-oriented enhancements occurring inside Los Angeles International Airport (LAX), substantial improvements are also occurring for airlines out on the ramp-especially in Terminal 7, which is used exclusively by United Airlines.

Boston Logan Renovates Int'l Terminal to Accommodate Wide-Body

For years, Boston Logan International Airport (BOS) faced a problem many airports would relish: too much passenger demand. Now, BOS can accommodate three of the world's largest passenger jets simultaneously, and plans are set to add more gates in a few years. The fix, a $168 million expansion and renovation to Terminal E, debuted in late January.

Atlanta Int'l Goes Below Ground to Map Interconnected Airfield Electrical Systems

In metropolitan Atlanta, locals commonly refer to the complex roadway intersection where Interstate 85 meets Interstate 285 as Spaghetti Junction. But it's not the only interchange to earn the descriptive moniker.

Porter County Regional Opts for Full-Depth Reclamation When Rebuilding Main Runway

There's more to the new $8 million main runway at Porter County Regional Airport (VPZ) in Valparaiso, IN, than meets the eye. Its point of difference lies beneath the surface in a sub-base built primarily with materials recycled from the previous ailing runway via a process called full-depth reclamation.

LaGuardia's Safety & Response Systems Shine During High-Profile Runway Runoff

Last fall, amid the final flurry of campaign activity before the U.S. presidential election, New York's LaGuardia Airport (LGA) experienced a runway incident that briefly closed the entire airfield and thrust its safety systems and response procedures onto center stage. When the dust settled, it also reaffirmed the airport's policy of putting safety first and proved that planning ahead can make all the difference.

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Featured Video

FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

The 3D sensors and software solutions from Switzerland based Xovis have established as the industry's standard to measure and predict KPIs such as waiting times, process time and passenger throughput. Today, more than 45 international airports in and outside the USA count on Xovis.

During the webinar, Marc Rauch, Managing Director Xovis USA presents the technology of the global market leader in passenger flow monitoring including the following topics:

  • About Xovis
  • Xovis' Passenger Flow Measurement System
  • Technology and capabilities
  • Use Cases
  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
View full webinar:  Tackle Waiting Times in 3D - (MP4 video) 
Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

Featured Video

Sea-Tac Int’l Leverages Competition to Boost Janitorial Efficiency

Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack. They divided up the work and awarded contracts to three different companies, hoping that competition among the firms will improve efficiency and tangible results.

Airline Consolidation & Dehubbing Trigger Rightsizing Projects

There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries. Everyone from chief executives to frontline foot soldiers is charged with making customer interactions exceptional, memorable and worth repeating.

Northeast Ohio Regional Maintains Commercial Certificate to Support Economic Growth

In 1965, a forward-thinking businessman and aircraft operator named Robert Morrison marshaled local politicians and civic leaders to create the Ashtabula County Airport Authority for the purpose of developing an airport that would serve as an economic driver for Ashtabula County and northeast Ohio.

Tampa Int’l Kicks Off Master Plan Updates With New Rental Car Center & Automated People Mover

Valentine’s Day was extra sweet for Tampa International Airport (TPA) this year. The growing Florida facility opened two substantial new pieces of infrastructure to the public: a $323 million consolidated rental car center and a $412 million automated people mover. Both projects were designed to reduce curbside congestion at the terminal, improve customer service and pave the way for future passenger growth.

St. Clair Regional Closes Up Shop After 10-Year Struggle

St. Clair Regional Closes Up Shop After 10-Year Struggle
Building and opening a new airport is no easy task—that goes without saying. As it turns out, closing one may not be any easier. Just ask the folks in St. Clair, MO.

Wyoming Airports Band Together to Save Their Commercial Air Service

Wyoming Airports Band Together to Save Their Commercial Air Service
When Devon Brubaker began his job as manager of Southwest Wyoming Regional Airport (RKS) in spring 2015, many residents of the southwest Wyoming community were not even aware the airport offered service to major connecting hubs. Since then, his team has worked with SkyWest Airlines to create more affordable flights, supported by more effective marketing; and Brubaker is proud of the results.

Orlando Melbourne Int’l Deploys New Airfield Radar System

Orlando Melbourne Int’l Deploys New Airfield Radar System
When you think of cities with large high-tech and engineering sectors, you probably think of San Jose, CA. Or Austin, TX. Or maybe even Huntsville, AL. But Melbourne, FL, is a powerhouse of its own, with key facilities for Northrop Grumman, Rockwell Collins, L3, General Dynamics, Thales, Embraer Executive Jets, and the world headquarters of Harris Corp.



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