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Terminal Modernization at Boston Logan Has Passengers and Locals Seeing Red, But in a Good Way
Terminal Modernization at Boston Logan Has Passengers and Locals Seeing Red, But in a Good Way
Nearly 250 years after Paul Revere rode out of Boston warning of a pending advance by British Redcoats, a shimmering red coat of paint warmly welcomes international visitors to the modern airport in his colonial hometown.
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Terminal Expansion at Kansas City Int’l Prompts New Snow Removal Strategy and Equipment
Terminal Expansion at Kansas City Int’l Prompts New Snow Removal Strategy and Equipment
Kansas City International Airport (MCI) recently underwent a transformative expansion, not only reshaping its terminal but also nearly tripling the size of its apron. In true domino fashion, those improvements created the need for a whole new approach to snow removal.
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New Glycol Recycling Facility at Syracuse Hancock Int’l Produces Deicing Fluid Certified for Reuse
A new glycol recycling facility opened at Syracuse Hancock International Airport (SYR) featuring first-of-its-kind deicing technology for the United States.
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Vancouver Int’l Turns Untimely Winter Storms Into Opportunity for Improvement
Vancouver Int’l Turns Untimely Winter Storms Into Opportunity for Improvement
Staff members at Vancouver International Airport (YVR) in British Columbia refer to the experience almost cryptically as “the Four Days in December.” And it’s as ominous as it sounds.
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LaGuardia’s New Chase Sapphire Lounge is a Rare Gem
LaGuardia’s New Chase Sapphire Lounge is a Rare Gem
Designers and planners who created the luxe Chase Sapphire Lounge at LaGuardia Airport (LGA) in New York “went for gold” regarding aesthetics, amenities and overall building standards. And they seem to have succeeded on all accounts.
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Sarasota-Bradenton Int’l Adds New Cellphone Lot With Improved Amenities
Sarasota-Bradenton Int’l Adds New Cellphone Lot With Improved Amenities
The rapid growth at Sarasota-Bradenton International Airport (SRQ)—a whopping 230% increase in passenger volume in the last five years—has brought smiles to the faces of management. But it also created an associated increase in vehicle traffic that caused curbside congestion at the terminal.
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Massive Restroom Renovations in Progress at Miami Int’l
Massive Restroom Renovations in Progress at Miami Int’l
Miami International Airport (MIA) is undergoing a comprehensive renovation of more than 200 restrooms. The effort, slated for completion by 2030, is just one component of a larger future-ready capital initiative created under Miami-Dade County Mayor Daniella Levine Cava to modernize MIA.
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Montgomery Regional Leaps Into the Future With Electric Aircraft Chargers
Montgomery Regional Leaps Into the Future With Electric Aircraft Chargers
Montgomery Regional Airport (MGM) in Alabama claimed a spot in aviation history this February as one of the first U.S. airports to open a station with state-of-the-art chargers for electric aircraft.
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Website Platform Helps Airports Attract More Customers
Website Platform Helps Airports Attract More Customers
Growth can be elusive for any airport, especially small ones that suffer “leakage”—the loss of customers to larger nearby airports.
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Danville Regional Renovates Terminal and Ramp
Danville Regional Renovates Terminal and Ramp
A new Caesars casino and hotel scheduled to open later this year near Danville Regional (DAN) has created a good news/bad news situation for the southern Virginia airport.
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Waco Regional Uses CARES Act Funds for Terminal Renovation Project
Waco Regional Uses CARES Act Funds for Terminal Renovation Project
Waco Regional Airport (ACT)—located smack dab between Austin-Bergstrom International (AUS) and Dallas Fort Worth International (DFW)—is making airport-wide investments to ensure that it will be able to continue meeting customer demand in central Texas.
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Drones and Virtual Reality Speed Control Tower Siting at Boulder City Municipal
Drones and Virtual Reality Speed Control Tower Siting at Boulder City Municipal
Coping with such change is essential, but staying ahead of it is ideal.
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All-Star Art Installations - Indianapolis International Airport (IND)
All-Star Art Installations - Indianapolis International Airport (IND)
From the moment airline passengers deplane, they see photos of NBA players and branded graphics everywhere—with plenty of spots for selfies.
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New Terminal Connector Improves Passenger Accessibility at Los Angeles Int’l
New Terminal Connector Improves Passenger Accessibility at Los Angeles Int’l
Los Angeles World Airports and Delta Air Lines have opened the final phases of their joint Delta Sky Way project at Los Angeles International Airport, a combined investment of $2.3 billion to revitalize one of the airline’s key hubs.
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Rapidly Growing Volume of Oversized Baggage Prompts System Redesign at Salt Lake City Int’l
Rapidly Growing Volume of Oversized Baggage Prompts System Redesign at Salt Lake City Int’l
Snowbird. Deer Valley. Park City. The natural peaks around Salt Lake City that create sought-after runs for skiers also create problematic peak days for oversized baggage at Salt Lake City International Airport (SLC).
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Atlanta Int'l Adds "Airline-Agnostic" Passenger Lounge

Building on the traditional popularity of airline lounges while also catering to a preponderance of hub and spoke passengers, Hartsfield-Jackson Atlanta International Airport (ATL) has opened an independently-operated common-use lounge that offers extra perks to all passengers for a $35 daily access fee.

Managing Leakage

When playing the word association game, "leakage" would likely prompt answers about diapers and plumbing. But leakage appears everywhere. As publishers, we deal with leakage in areas such as circulation and advertising. As you'll discover in this issue, airports deal with leakage, too. We have two stories in this issue involving leakage, and they couldn't be more different from one another.

Plans for Business Park in the Works at Albuquerque Int'l Sunport

When Albuquerque International Sunport (ABQ) closed its original runway in 2012, the airport's director of aviation, Jim Hinde, saw a distinct bright side. Hinde envisioned the opportunity to redevelop the land and increase the airport's non-airline revenues by establishing a global business incubator. The change in land use, he reasons, will not only enhance the airport's financial stability, but also benefit the city of Albuquerque and state of New Mexico.

DFW Adds Hotel Hospitality to TSA Checkpoint with Help from Marriott

It wouldn't be hyperbole or marketing hype to say that the newly renovated TSA checkpoint at Dallas/Fort Worth International (DFW) puts most airport screening areas to shame. The 3,000-square-foot screening station in Terminal E features soft music, mood lighting, oversized artwork, a video wall and other style-conscious décor. Beyond the X-ray machines, passengers don't stoop and wobble awkwardly to put on their shoes and repack carry-ons. They sit on plush couches or stand at tall tables in a specially designed "re-composure area."

New Boarding Pass Scanners Guide Passengers to Gates & Concessions at Boston Logan

What began as a digital signage initiative at Boston Logan International Airport (BOS) has evolved to include an industry first: boarding pass scanners that help direct passengers to their gates and deliver information about flight updates and concessions' options along the way. The innovative wayfinding/flight information/marketing combo is not only improving the passenger experience at BOS, it's also inspiring airports around the country to follow suit.

Web-Based Booking Agent Presents Discounted Parking Competition in 70+ Markets

There's a new parking competitor nipping at the heels of airports throughout the United States, but there are no new lots or facilities in sight. The company, Greenbee Parking, books travelers into parking lots at hotels and existing facilities run by off-airport operators via its website, Greenbeeparking.com - at rates ranging anywhere from 30% to 75% less than airport prices. Passengers pay in advance, bring a printed copy of their online confirmation to the participating lot and ride the hotel or off-site operator's shuttle to and from the airport.

Bellingham Int'l Adds Gates & Triples Terminal Size to Serve Canadian-Fueled Growth

Like many U.S. airports scattered along the Canadian border, Bellingham International Airport (BLI) in Washington has faced interesting challenges presented by a growing influx of Canadian travelers who cross the border for less expensive U.S. airfares. A $38.5 million expansion project that ended in February, however, seems to be just the tonic it needed.

New Snow Removal Equipment & Procedures Pay Off at Indianapolis Int'l

It's almost as if Indianapolis International Airport (IND) was tipped off that this would be a particularly harsh winter in the Midwest. Last summer, the airport completely revised its winter operations by implementing new procedures, taking delivery of millions of dollars in new snow removal equipment and presenting a new curriculum of crew training.

Putting Big Data to Work for Airports

The airport industry has its priorities. Managing operating costs, avoiding potential disruptions and improving passenger experiences all land at the top of the list. But it may be missing a critical player in its operations: big data.

Outagamie County Airport Builds Net Zero Fixed-Base Operation

Outagamie County Regional Airport (ATW) in Appleton, WI, significantly raised the industry standard for sustainable design and construction when it opened a new general aviation terminal last fall. Those involved with the project predict that the $3.6 million facility will be the nation's first net zero energy airport building. Currently, it's undergoing a full year of measurement and verification.

Pages

2022 Charlotte Douglas International Airport Report of Achievement

Giving back to the community is central to what Charlotte Douglas International Airport and its operator, the City of Charlotte Aviation Department, is about, and last year was no different. 

Throughout 2022, while recovering from the COVID-19 pandemic, we continued our efforts to have a positive impact on the Charlotte community. Of particular note, we spent the year sharing stories of how Connections Don't Just Happen at the Terminal - from creating homeownership and employment opportunities to supporting economic growth through small-business development and offering outreach programs to help residents understand the Airport better.

This whitepaper highlights the construction projects, initiatives, programs and events that validate Charlotte Douglas as a premier airport.

Download the whitepaper: 2022 Charlotte Douglas International Airport Report of Achievement.

 

 

Featured Video

Plans for Business Park in the Works at Albuquerque Int'l Sunport

When Albuquerque International Sunport (ABQ) closed its original runway in 2012, the airport's director of aviation, Jim Hinde, saw a distinct bright side. Hinde envisioned the opportunity to redevelop the land and increase the airport's non-airline revenues by establishing a global business incubator. The change in land use, he reasons, will not only enhance the airport's financial stability, but also benefit the city of Albuquerque and state of New Mexico.

DFW Adds Hotel Hospitality to TSA Checkpoint with Help from Marriott

It wouldn't be hyperbole or marketing hype to say that the newly renovated TSA checkpoint at Dallas/Fort Worth International (DFW) puts most airport screening areas to shame. The 3,000-square-foot screening station in Terminal E features soft music, mood lighting, oversized artwork, a video wall and other style-conscious décor. Beyond the X-ray machines, passengers don't stoop and wobble awkwardly to put on their shoes and repack carry-ons. They sit on plush couches or stand at tall tables in a specially designed "re-composure area."

New Boarding Pass Scanners Guide Passengers to Gates & Concessions at Boston Logan

What began as a digital signage initiative at Boston Logan International Airport (BOS) has evolved to include an industry first: boarding pass scanners that help direct passengers to their gates and deliver information about flight updates and concessions' options along the way. The innovative wayfinding/flight information/marketing combo is not only improving the passenger experience at BOS, it's also inspiring airports around the country to follow suit.

Web-Based Booking Agent Presents Discounted Parking Competition in 70+ Markets

There's a new parking competitor nipping at the heels of airports throughout the United States, but there are no new lots or facilities in sight. The company, Greenbee Parking, books travelers into parking lots at hotels and existing facilities run by off-airport operators via its website, Greenbeeparking.com - at rates ranging anywhere from 30% to 75% less than airport prices. Passengers pay in advance, bring a printed copy of their online confirmation to the participating lot and ride the hotel or off-site operator's shuttle to and from the airport.

Bellingham Int'l Adds Gates & Triples Terminal Size to Serve Canadian-Fueled Growth

Like many U.S. airports scattered along the Canadian border, Bellingham International Airport (BLI) in Washington has faced interesting challenges presented by a growing influx of Canadian travelers who cross the border for less expensive U.S. airfares. A $38.5 million expansion project that ended in February, however, seems to be just the tonic it needed.

New Snow Removal Equipment & Procedures Pay Off at Indianapolis Int'l

It's almost as if Indianapolis International Airport (IND) was tipped off that this would be a particularly harsh winter in the Midwest. Last summer, the airport completely revised its winter operations by implementing new procedures, taking delivery of millions of dollars in new snow removal equipment and presenting a new curriculum of crew training.

Putting Big Data to Work for Airports

The airport industry has its priorities. Managing operating costs, avoiding potential disruptions and improving passenger experiences all land at the top of the list. But it may be missing a critical player in its operations: big data.

Outagamie County Airport Builds Net Zero Fixed-Base Operation

Outagamie County Regional Airport (ATW) in Appleton, WI, significantly raised the industry standard for sustainable design and construction when it opened a new general aviation terminal last fall. Those involved with the project predict that the $3.6 million facility will be the nation's first net zero energy airport building. Currently, it's undergoing a full year of measurement and verification.

Self-Boarding Gates Garner Positive Reviews at McCarran Int'l

After approximately 18 months with new self-boarding gates operating in Terminal 3 at McCarran International Airport (LAS) in Las Vegas, sources there report that the state-of-the-art machines have been well received by both airlines and passengers.

Runway Rehab Paves the Way for Awards at Tri-State Airport

The $9 million rehabilitation of the sole runway at Huntington Tri-State Airport (HTS) in West Virginia was completed without any big surprises - just the way Airport Director Jerry Brienza likes it. The airport's airlines and cargo operator agreed to a single weekend shutdown; various contractors and crews finished multiple stages on time; and even the weather cooperated.

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Publisher's Blog

What’s Your Claim to Fame?
The great thing is that you can determine your airport’s claim to fame.
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Industry Insider

Empathy is Key to Effectively Working with the Media
Skilled external affairs professionals are equal parts communication experts, trend analysts and matchmakers.
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All-Star Art Installations - Indianapolis International Airport (IND)
All-Star Art Installations - Indianapolis International Airport (IND)
From the moment airline passengers deplane, they see photos of NBA players and branded graphics everywhere—with plenty...
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