Category - Landside Development

Survey Says: It Pays to Know What Customers Are Thinking

As competition for passengers grows fierce, some airports are turning into freestanding, amenity-filled cities in their own right. Those actively engaged in the "amenities/service race" often consult survey data to guide their ongoing improvement efforts.

Nashville Int'l Turns Quarry Lake into Largest Geothermal Cooling System in North America

When temperatures rose to sweltering heights this summer, Nashville International Airport (BNA) kept visitors cool with an energy-saving geothermal system which leverages naturally low temperatures in an onsite quarry lake. Shrinking utility bills help airport management also stay cool as a cucumber.

Gerald Ford Int'l Changes From County Governance to Airport Authority Control

The new governing authority at Gerald R. Ford International (GRR) is confident that the airport is now better poised for increased growth and a stronger regional presence. On July 1, 2016, the Grand Rapids, MI, airport officially transitioned from county governance to control by the newly created Gerald R. Ford International Airport Authority. The transfer follows two years of discussions and three agreements between the authority and Kent County Board of Commissioners, as required by the FAA.

Nashville Int’l Establishes New 7-Year Airline Agreement, Fosters Facility Expansion to Meet Growing Demand

Nashville Int’l Establishes New 7-Year Airline Agreement
Nashville may be best known as the home of country music, but years of notable commercial growth are helping it earn some new distinctions. In 2015, for instance, Forbes ranked Nashville as the 4th best city for white-collar jobs, and Business Facilities magazine named it the U.S. city with the best potential for economic growth.

Orlando Int'l Activates Energy Reduction Plan

While some airport operators talk about reducing energy consumption, others take action to make it happen. Orlando International Airport (MCO) recently committed to the goal of using 10% less energy in its facilities by 2018, a move that will significantly reduce operating costs and may boost the airport's reputation from "eco-friendly" to "eco-friendlier."

Cincinnati Int'l & Red Deer Regional Share Their Roadmaps for Social Responsibility

From BP and Enron to Volkswagen and Valeant, there's no shortage of cautionary tales about companies shooting themselves in the foot with egregious-and ultimately actionable-breaches of conscience. It's no wonder that organizations in all sectors, including the airport industry, are beginning to recognize the importance of corporate social responsibility (CSR for short).

Delta Passengers Plug in as Atlanta Int'l Begins Terminal Modernization Plan

With a $6 billion renovation and expansion program getting underway at Hartsfield-Jackson Atlanta Int'l Airport (ATL), passengers are already enjoying tangible improvements. Early efforts focused on one of the most sought-after customer amenities: a comfortable place to sit down and plug in cellphones and laptops.

Toronto Island Airport Adds Underwater Pedestrian Tunnel

PortsToronto has gone to great lengths - and depths - to provide passengers with better access to Billy Bishop Toronto City Airport (YTZ) by building an underwater pedestrian tunnel between the island airport and Canada's largest city. Airport officials call the walkway a "game-changer for operations and customer service" and consider it YTZ's new primary access route.

Washington State Commissions 20-Year Capital Plan for Public Airport Network

Most airport executives love the concept of having a solid long-term capital plan to follow, but creating one is often a significant challenge. The Washington State Department of Transportation (WSDOT) recently commissioned an unprecedented investment study to help it understand the 20-year capital infrastructure needs of the state's public airport system.

Appleton Int'l Completes Re-Branding Process

"A rose by any other name would smell as sweet" is certainly a memorable line; but it's not exactly sound marketing advice. After all, Shakespeare was an Elizabethan playwright and poet, not a 21st century branding expert.

Deicing Gets Greener at Halifax Int'l

Halifax Stanfield International (YHZ) is staking its claim as an industry leader in environmental management with the commissioning of a glycol recovery and distillation facility built at the Nova Scotia airport last year. The new system not only collects spent glycol from YHZ's aircraft de-icing operations, it also recycles the liquid and uses it to produce Type I aircraft deicing fluid that is subsequently reused at the airport.

Salt Lake City Int'l Diversifies Deicing Options & Changes Purchasing Procedures

When environmental concerns prompted the FAA to ban ammonium nitrate (also known as urea) for pavement deicing, airports throughout the country had to find a replacement for the once-standard chemical. Salt Lake City International Airport (SLC) seems no worse for wear. Its crews now use three different deicing agents, and a revamped purchasing process helps the airport secure a competitive price for each one.

APEX Program Provides Peer-to-Peer Safety Reviews Worldwide

Airports Council International (ACI) forecasts that existing airport capacity will need to double by 2031 to handle more than 12 billion passengers and 136 million aircraft movements per year. The collective price tag for capital expenditures needed to service the increased traffic is estimated at more than $1 trillion. Yes, that's trillion with a "t."

Outsourcing Facility Management of Rental Car Center Bodes Energy Savings for Atlanta Int'l

An emphasis on sustainability helped land Cofely Services a $21 million, five-year facility management contract as a strategic partner overseeing the Consolidated Rental Car Center at Hartsfield-Jackson Atlanta International Airport (ATL).

Small Businesses Take on Big Projects at San Diego Int'l

When Thella Bowens transitioned operation of San Diego International Airport (SAN) from the Port of San Diego to the San Diego County Regional Airport Authority a dozen years ago, one of her goals was to create a "world-class organization." Including all types and sizes of businesses in the organization's massive infrastructure projects and everyday business is one of the ways SAN continues to work toward Bowen's sky-high goal.

Reno-Tahoe Int'l Delights Passengers with Random Acts of Kindness

Spotted recently at Reno-Tahoe International Airport (RNO): Business travelers breaking out in ear-to-ear grins and casual fliers chuckling in a combination of disbelief and delight. The cause? Simple acts of kindness such as a free bottle of water, an unexpected compliment or proactive offers of help from airport authority employees.

Sign Standardization Enhances Wayfinding at Philadelphia Int'l

When it comes to the art and science of signage, connecting with 95% of your audience is like grabbing the brass ring, explains Mike McCartney, engineering manager at Philadelphia International Airport (PHL).

Airports Leverage Technology to Manage Irregular Operations

Even on an average day, traffic in the Chicago airspace can significantly affect surrounding airports. Throw in bad weather, which is not unusual for the area, or an oddball twist like the arson incident at the Chicago Air Route Traffic Control Center (TRACON) last fall; and business as usual gets very complicated very quickly.

Meridian & Hattiesburg-Laurel Regional Partner to Attract & Grow Air Service

After losing their respective carriers and being declared “dead” by one consultant’s study, two southern Mississippi airports have joined forces and secured shared service with the help of a new consultant and an essential air service contract. In early November, Meridian Regional Airport (MEI) and Hattiesburg-Laurel Regional Airport (PIB) both celebrated the beginning of new service to Dallas/Fort Worth International (DFW) on ExpressJet, operating under Skywest for American Airlines. After picking up passengers at PIB, 50-seat regional jets continue to MEI, just 60 miles north, to pick up additional passengers before heading to DFW. “Do you know how much fun it was to announce we had jet service with American?” asks Tom Williams, president and chief executive officer of the Meridian Airport Authority.

Florida Airports Council Launches Leadership Development Program

Every day, 10,000 Americans turn 60 and begin counting down to retirement. Many will vacate management positions, leaving behind voids of leadership and industry knowledge. This Baby Boomer exodus could be particularly problematic for airports. The Florida Airports Council is working to help its members stay ahead of the retirement curve with a three-day program to identify, train and educate emerging managers so they're ready to take the reigns as Baby Boom leaders leave.

Sea-Tac's Green Programs Run the Gamut From Food Donation to Flight Procedures

Airport officials who insist that environmental programs are a) too expensive; b) disruptive to operations; c) largely ineffective; or d) all of the above could learn a lot from Seattle-Tacoma International Airport (SEA). Last year, it handled 34.8 million passengers while maintaining more than a dozen green initiatives, and in the process further solidified its position as one of the industry's strongest environmental leaders.

Student Project Leads to Prototype Snowmelt System at Greater Binghamton

Officials at Greater Binghamton Airport (BGM) are enjoying the "green glow" of a $1.25 million geothermal system recently installed at the New York facility. In addition to powering a prototype snow melting system that reduces airfield maintenance costs and improves ground boarding operations, the geothermal system also increases the efficiency of the terminal's air conditioning system by 50% and prevents the emission of 93 metric tons of carbon dioxide per year.

Baltimore/Washington Int'l Relies on "Army" of Contractors

Constrained by a state-mandated maximum employee headcount, Baltimore/Washington International Thurgood Marshall Airport (BWI) relies heavily on the private sector to complete many of its everyday and not-so-everyday tasks.

Easing Travel Stress for Children with Autism

Exciting as it is, air travel is also often stressful for kids. Disruptions to regular sleep schedules and unfamiliar food can turn cheerful children cranky in no time. For those with autism, though, an airplane trip can become downright traumatic.

Snow/Ice Strategies for Airports Outside the Snowbelt

The winter of 2013-2014 was a nasty brute. In addition to mercilessly slamming the Midwest and Northeast, it also picked on unwitting areas in the South and Southeast. Icy conditions in Atlanta led the national news for days, and snowfall records were set throughout the United States.


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