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San Luis Obispo County Regional Airport (SBP)
These days, the internet is the first place many passengers check when looking for information about parking, concessions and other ground-based details regarding air travel. Good or bad, an airport’s website acts as its face and leaves an impression on customers.
Seattle-Tacoma International Airport (SEA)
From Aug. 21-25, 2018, Seattle-Tacoma International Airport (SEA) will serve as the official host for the annual Airport Business Diversity Conference, the flagship event of the Airport Minority Diversity Council (AMAC).
Flagler Executive Airport (FIN)
Flagler Executive Airport (FIN) in Palm Coast, FL, recently completed a $12.2 million project to relocate and extend its main runway. In doing so, management remedied several safety issues in one comprehensive construction program.
Charleston County Aviation Authority
Thanks to a new specialty leasing program that debuted at Charleston International Airport (CHS) this spring, customers can now purchase a sampling of local and regional goodies and gifts at small kiosks inside the airport terminal.
Nashville International (BNA)
The traffic profile at Nashville International (BNA) is completely different from what it was two decades ago, and a recent $30 million fuel farm renovation is helping the Tennessee airport handle the dramatic changes.
Edmonton International (EIA)
Edmonton International (EIA) is putting a new twist on airport retail with a landside mall that includes onsite boarding pass printers, flight status screens and other special features to convert passengers into shoppers, and vice versa.
Toronto Pearson International Airport (YYZ)
With passenger volume expected to reach 85 million by 2037, Toronto Pearson International Airport (YYZ) is taking steps to ensure its facilities are ready to meet the needs of passengers well into the future.
Colorado Springs Airport (COS)
Shortly before 11:00 p.m. on April 16, emergency 911 operators received a call about smoke and flames emanating from the roof of the terminal at Colorado Springs Airport (COS). Within minutes, the airport had a three-alarm fire on its hands.
Daniel K. Inouye International Airport (HNL)
Whether travelers visit Honolulu for business or the spectacular sun, sand and surf, most bring along multiple electronic devices to keep in touch with friends and associates.
Valley International (HRL)
When the time came for Valley International (HRL) to upgrade its aircraft rescue and firefighting (ARFF) facility, officials at the Harlingen, TX, airport joined forces with their design team to create a building uniquely designed for firefighters.
Greenville-Spartanburg International Airport (GSP)
Early last year, Greenville-Spartanburg International Airport (GSP) opened Cerulean Aviation and joined the growing ranks of commercial airports that run their own fixed base operators (FBOs).
San Diego International Airport (SAN)
When San Diego International Airport (SAN) decided to build its first parking garage, officials did not want a dingy gray concrete box. Instead, they asked designers to build a parking plaza.
Fort Lauderdale-Hollywood International Airport (FLL)
Fort Lauderdale-Hollywood International Airport (FLL) recently completed a $333 million renovation of Terminal 1 to improve the experience for travelers and offer more operational capacity and flexibility.

Connect With Customers Through Online Social Groups

Are Facebook, Twitter, LinkedIn, YouTube, blogs and podcasts really something we could use to reach our customers?

Bermuda's L.F. Wade Int'l Leases New Baggage Reconciliation System

L.F. Wade International Airport (BDA) in Bermuda decided to skip the technology ride altogether for baggage reconciliation. Instead of purchasing a new system that could be obsolete in a few months, it leases BagScan from Quantum Aviation Solutions for a fixed monthly fee. Other BagScan users pay per bag or per flight departure.

Miami Int'l Creates Universal Signage for International Travelers

Miami is a melting pot of cultures, with residents claiming more than 20 different nationalities and speaking even more languages. But that pales in comparison to the vast influx of visitors from foreign countries served at its main airport. Miami International Airport (MIA) ranks third in the nation for international traffic, with 16 million total passengers annually.

BWI Marshall Upgrades its Friction Testing Technology

A recent Federal Aviation Administration initiative set the wheels in motion for Baltimore-Washington International Thurgood Marshall Airport to improve its friction testing technology.

3-D Modeling Prevents Construction Conflicts at Orlando Int'l

When Orlando International Airport recently converted office space into baggage handling space, the judicious use of technology saved time and money during the changeover.

American Eagle Uses Wireless Technology to Manage DFW Ground Fleet

American Eagle Airlines is tightening control of its ground support equipment at Dallas/Fort Worth International Airport (DFW) with the use of radio frequency identification (RFID) and other wireless technologies - a first at any U.S. airport, according to the system's manufacturer.

Biometrics Add a Unique Layer of Security to Access Control

Once merely a fictional prop for sci-fi shows and spy movies, biometric devices that authenticate employees by their fingerprints or hand geometry are standard equipment at some U.S. airports.

Computerized System Helps McCarran Track Underground Utilities

Las Vegas McCarran International Airport has grown considerably as it struggled to keep up with a skyrocketing tourist trade and the city's ever-growing population.

LaGuardia Addresses Unique Rubber Removal Needs

Roughly five times per year, crews work from midnight to 5 a.m. removing rubber deposits from the two main runways at LaGuardia Airport (LGA) in New York.

American Creates New Model for JFK Fueling Systems

American Airlines unveiled its new $1.3 billion Terminal 8 at New York City's JFK International Airport last year with little mention of the new, state-of-the-art fueling system it completed at the same time.

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Greenville-Spartanburg Int’l Switches to In-House Fixed Base Operator

Greenville-Spartanburg International Airport (GSP)
Early last year, Greenville-Spartanburg International Airport (GSP) opened Cerulean Aviation and joined the growing ranks of commercial airports that run their own fixed base operators (FBOs). The South Carolina airport took the strategy one step further by also opting to provide cargo handling and ground support services for commercial charter flights.

San Diego Int’l Adds Covered Parking Plaza

San Diego International Airport (SAN)
When San Diego International Airport (SAN) decided to build its first parking garage, officials did not want a dingy gray concrete box. Instead, they asked designers to build a parking plaza.

Fort Lauderdale-Hollywood Int’l Partners With Southwest to Renovate Terminal & Expand Capacity

Fort Lauderdale-Hollywood International Airport (FLL)
Fort Lauderdale-Hollywood International Airport (FLL) recently completed a $333 million renovation of Terminal 1 to improve the experience for travelers and offer more operational capacity and flexibility.

Greenbrier Valley Airport Takes Over Management of Terminal Restaurant

Landings
When Greenbrier Valley Airport (LWB) opened its new restaurant last fall, the West Virginia airport raised the concessions bar for rural airfields everywhere. The menu at Landings features selections such as arepas, bolitas de mofongo and profiteroles. The refined décor includes custom wood furniture and hand-blown light fixtures. Moreover, LWB manages the restaurant itself rather than hiring an outside operator.

Runway Extension/Rehab at Cherry Capital Gives Airlines a Literal Lift

With the completion of an award-winning runway project at Cherry Capital Airport (TVC), Traverse City, MI, is well prepared to welcome travelers to Northern Michigan for the summer tourist season. The $14 million project renovated and extended TVC’s primary runway to 7,015 feet, thus remedying previous operational limitations.

Airports Find Creative Ways to Purchase Luggage Carts

Acquiring and managing luggage carts can be an expensive proposition, but Lexington Blue Grass Airport (LEX) and Harrisburg International (MDT) lighten the load by rolling equipment costs into their parking contracts.

Nashville Int’l Transitions Shuttle Bus Fleet to Compressed Natural Gas

With its 10-year shuttle bus agreement nearing expiration a couple years ago, the Metropolitan Nashville Airport Authority seized the opportunity to investigate alternative fuel options for Nashville International Airport (BNA).

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FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

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  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
View full webinar:  Tackle Waiting Times in 3D - (MP4 video) 
Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

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