Windsor Locks, CT, June 17, 2021 - The Connecticut Airport Authority is pleased to debut new, mobile food ordering at Bradley International Airport.
Developed in partnership with Servy, the enterprise self-service platform for hospitality, the new service, BDL Market powered by Servy’s Grab Airport Marketplace technology, allows passengers to quickly and conveniently pre-order and pick up their meal from a growing list of airport restaurants.
Ordering is simple and does not require the download of an app. To browse menus, order and pay, passengers simply log on to www.BDLMarket.com or use their mobile device to scan one of the many QR codes on display throughout the airport. Once an order is placed, passengers receive updates on their device, letting them know when their order is ready for pick-up.
“We are very excited to join a growing list of airports in introducing contactless food pick-up at Bradley International Airport,” said Kevin A. Dillon, A.A.E., Executive Director of the Connecticut Airport Authority. “This new service is another example of how we continue to evolve and embrace technology to elevate the customer experience at the airport. Bradley Airport is already known and recognized for making travel easy. Now, we are adding one more measure that enhances the overall convenience and ease of travel out of Bradley Airport.”
“It’s great to be partnering with Bradley International Airport to enable more people to benefit from our contactless order and pay technology,” said Jeff Livney, Chief Experience Officer at Servy. “BDL Market offers a safe and convenient touch-free alternative to traditional payment options enabling travelers and airport staff to easily place meal orders from digital devices. As travel continues to return this summer, Bradley International Airport is providing passengers in New England a modern, contactless service that will enhance their overall experience during their journey.”
Participating restaurants at launch include Black Bear Saloon, Jamba Juice, McDonalds, Phillips Seafood and Two Roads Tap Room, with additional locations being added over the coming months.
In addition to offering convenience, the new touch-free ordering service builds on the airport’s commitment to passenger safety. During the COVID-19 pandemic, Bradley International Airport was one of the first airports to introduce a face covering requirement, voluntary on-site COVID- 19 testing, and receive the airport health accreditation from Airports Council International (ACI) World.
About Bradley International Airport
Bradley International Airport (BDL) invites you to “Journey On” and once again experience the convenience of travelling at New England’s second-largest airport. Recognized nationally by leading travel publications for its ease of travel, Bradley International Airport is ready to welcome you with new nonstops, expanded services and accredited COVID-19 safety measures. The award-winning airport is operated by the Connecticut Airport Authority, and its operations are entirely self-funded. The airport contributes nearly $3.6 billion to the regional economy. For more info, visit www.flyBDL.org.
About The Connecticut Airport Authority
The CAA was established in 2011 to develop, improve, and operate Bradley International Airport and the state’s five general aviation airports (Danielson, Groton-New London, Hartford-Brainard, Waterbury-Oxford, and Windham). The CAA Board consists of 11 members with a broad spectrum of experience in aviation-related and other industries, as well as government. The goal of the CAA is to make Connecticut’s airports more attractive to new airlines, bring in new routes, and support Connecticut’s overall economic development and growth strategy.
About Servy
Servy is the enterprise self-service platform for hospitality. Founded in 2014 and launched in 2015 as an airport digital commerce app called Grab, Servy has since expanded the platform and grown outside of airports to provide self-service solutions to hospitality companies of all sizes and venues including airports, rail stations and sports arenas.
Servy provides technology which aims to enhance the hospitality experience, not replace it. The solutions it offers include Order@, which allows traditional dining service to be seamlessly integrated with contactless ordering and payment through guests’ own devices and without the need for an app.Servy Marketplace providesvenueswith the option to create their own marketplace with ordering from multiple outlets available within one simple interface. Self-service kiosks give partners the ability to create self-order and self-checkout guest experiences that suit their specific needs.
With a presence in more than 60 airports across the U.S., Europe, the Middle East and Asia Pacific, the Grab app is now the largest omnichannel airport e-commerce platform.
Learn more about Servy, the Grab Airport Marketplace, and our suite of enterprise self-service solutions for hospitality at www.servy.us.
2022 Charlotte Douglas International Airport Report of Achievement
Giving back to the community is central to what Charlotte Douglas International Airport and its operator, the City of Charlotte Aviation Department, is about, and last year was no different.
Throughout 2022, while recovering from the COVID-19 pandemic, we continued our efforts to have a positive impact on the Charlotte community. Of particular note, we spent the year sharing stories of how Connections Don't Just Happen at the Terminal - from creating homeownership and employment opportunities to supporting economic growth through small-business development and offering outreach programs to help residents understand the Airport better.
This whitepaper highlights the construction projects, initiatives, programs and events that validate Charlotte Douglas as a premier airport.
Download the whitepaper: 2022 Charlotte Douglas International Airport Report of Achievement.