DETROIT (Nov. 22, 2021) – Detroit Metropolitan Wayne County Airport (DTW) expects over 3.5 million travelers this holiday season, more than double the number of passengers from last year and approximately 15 percent lower than 2019. During the Thanksgiving travel period (Nov. 19 – 28), nearly 400,000 additional passengers are expected this year compared to 2020. During the Christmas and New Year’s travel period (Dec. 18 – Jan. 2), more than 600,000 additional passengers are expected compared to the same time a year ago.
“We’re cautiously optimistic about the travel forecast this holiday season,” said Wayne County Airport Authority CEO Chad Newton. “Only time will tell if this increase in passenger traffic is a sign our economy and our industry are rebounding. Regardless, our Detroit Metropolitan Airport team will continue working hard to deliver an excellent customer experience, while prioritizing the health and safety of everyone in our terminals.”
Earlier this year, DTW received the Airports Council International (ACI) 2020 Airport Service Quality Award for Best Airport by Size and Region (25 to 40 million passengers per year in North America). This customer service award is one of the highest honors in the aviation industry. Also, DTW recently earned the ACI Airport Health Accreditation, which demonstrates the staff is taking steps aligned with industry best practices to reduce health risks. Since the start of the pandemic, DTW has increased cleaning in high touchpoint areas and stationed customer service agents and volunteers throughout the airport to remind everyone to wear a face covering. Dispensers with free face coverings are available for those who forget their masks at home.
In addition to the mask reminder, DTW has a few more holiday travel tips to share.
Non-ticketed visitors can enter the post-security side of the McNamara and North terminals by participating in the DTW Destination Pass program. Anyone wishing to greet family and friends at their gate or wait with them until their flight departs can apply for a pass the day before the planned visit to DTW at www.metroairport.com/about-dtw/dtw-destination-pass.
Finally, on behalf of the Airport Authority family, we wish you a safe, healthy and happy holiday season.
Detroit Metropolitan Wayne County Airport (DTW) serviced more than 14 million passengers in 2020, amid the global COVID-19 pandemic. In 2019, DTW welcomed more than 36 million passengers. As one of the world’s leading air transportation hubs, DTW offers service from 12 scheduled passenger airlines. Michigan’s largest airport offers approximately 800 flights per day to and from more than 120 nonstop destinations on three continents. With two award-winning passenger terminals, six jet runways, and an onsite AAA Four-Diamond Westin Hotel, DTW is among the world’s most efficient, customer friendly and operationally capable airports in North America. Detroit Metropolitan Wayne County Airport earned Airports Council International’s 2020 Airport Service Quality Award for Best Airport by Size and Region (25 to 40 million passengers per year in North America). DTW also received the highest score among mega airports in the J.D. Power 2019 North America Airport Satisfaction Study of customers’ satisfaction with the airport they traveled through and scored the highest in the security check and terminal facilities factors. Visit jdpower.com/awards for details. DTW is operated by the Wayne County Airport Authority, which also operates nearby Willow Run Airport – an important corporate, cargo and general aviation facility. The Airport Authority is entirely self-sustaining and does not receive tax dollars to support airport operations. Visit www.metroairport.com for more information.
2022 Charlotte Douglas International Airport Report of Achievement
Giving back to the community is central to what Charlotte Douglas International Airport and its operator, the City of Charlotte Aviation Department, is about, and last year was no different.
Throughout 2022, while recovering from the COVID-19 pandemic, we continued our efforts to have a positive impact on the Charlotte community. Of particular note, we spent the year sharing stories of how Connections Don't Just Happen at the Terminal - from creating homeownership and employment opportunities to supporting economic growth through small-business development and offering outreach programs to help residents understand the Airport better.
This whitepaper highlights the construction projects, initiatives, programs and events that validate Charlotte Douglas as a premier airport.
Download the whitepaper: 2022 Charlotte Douglas International Airport Report of Achievement.