Digitalising the future of airport hospitality through a new way of rewarding travel experiences; promoting contactless services and uniting global airport eco-system
Smart Traveller is a mobileApp based global airport rewards programme developed by Plaza Premium Group, the world’s leader and pioneer in airport hospitality services. Designed for savvy travellers, Smart Traveller members are globetrotters with multiple identities seeking a modern appreciation for travelling smart and travelling better. The multi-faceted programme brings the reward experience to the next level for international travellers to explore the beauty of travelling even before reaching the destination through points earning and redemption of Plaza Premium Group’s airport hospitality services and value-added benefits or products from partners.
“With travel remaining restrictive, technology is vital to connect and motivate travel lovers. The digital population has certainly widened and that became a huge opportunity for us to enhance the digitalised customer journey,” shares Bora Isbulan, Chief Commercial Officer of Plaza Premium Group. Smart Traveller revolutionises the airport hospitality experience by staying connected with travellers, rewarding its members with valued offers and services, collaborating with airport partners and bringing the airport communities closer together globally.
Introducing a new way of rewarding experiences, the mobile application features a Global Air Travel Reward Marketplace, curating travel-related products and services such as private lounges of airlines and alliances redeemable with points or at a discounted rate, in addition to Plaza Premium Group’s airport hospitality services for members to enjoy the travel world at their fingertips. Further to instant redemptions of on-site products and services, promoting contactless features and transactions is part of the heightened measures to ensure a hygienic and safe experience for all travellers and employees. Smart Traveller is programmed to enable multi-faceted functions, including dedicated WiFi login and at a later stage, digital admission and food self-ordering, gearing towards automating many processes for a worry-free member experience.
Collaboration is key to revive the travel industry and Smart Traveller is positioned to connect the airport ecosystem worldwide, including airports, airlines, alliances, travel retail and lounge operators with the provision of a smart and integrated platform to showcase their services, products and exclusive offers to international travellers. Going digital is no longer a ‘trend’ but a necessity, especially post pandemic if organisations are to remain competitive and resilient in the ‘new normal’, it is crucial time for the community to collaborate to rebuild traveller’s confidence to enjoy travel again. Aviation will recover, but it will take unprecedented collaboration and more digitalisation across the ecosystem to ensure the industry emerges from the pandemic more responsive, more agile and more financially sustainable than ever before.
Smart Traveller app is now available for free download from Apple Store and Google Play
More image of Smart Traveller available in the link below:
https://plaza-network.box.com/s/jo9md3fvb3b9jxd4nhbeqwn9mg5so85d
2022 Charlotte Douglas International Airport Report of Achievement
Giving back to the community is central to what Charlotte Douglas International Airport and its operator, the City of Charlotte Aviation Department, is about, and last year was no different.
Throughout 2022, while recovering from the COVID-19 pandemic, we continued our efforts to have a positive impact on the Charlotte community. Of particular note, we spent the year sharing stories of how Connections Don't Just Happen at the Terminal - from creating homeownership and employment opportunities to supporting economic growth through small-business development and offering outreach programs to help residents understand the Airport better.
This whitepaper highlights the construction projects, initiatives, programs and events that validate Charlotte Douglas as a premier airport.
Download the whitepaper: 2022 Charlotte Douglas International Airport Report of Achievement.