Servy, the enterprise self-service platform for hospitality, continues to grow its Grab Airport Marketplace product in global travel hubs with the award of a contract to launch a contactless and convenient mobile ordering and delivery platform at Chicago O’Hare International Airport (ORD).
The City of Chicago recently selected the Grab Chicago joint venture, a collaboration between Servy, Chicago-based, minority-owned Hyde Park Hospitality, and Unibail-Rodamco-Westfield Airports (URW Airports), to enable O’Hare customers to easily search, browse, order, and pay for food, beverages, and retail products from their phones for pick-up or delivery.
“We are excited to launch an airport-wide digital marketplace and in-terminal delivery service for O’Hare International Airport,” said Commissioner Jamie L. Rhee of the Chicago Department of Aviation, which manages both O’Hare and Midway International Airports. “This collaboration is a win-win for our City and our customers - not only does it enhance customer choice and convenience, but it also advances local, minority-owned, and small business participation in our airports.”
The Grab Chicago partnership combines Servy’s industry leading platform with the local operational expertise of Hyde Park Hospitality, integrated digital and physical marketing led by URW Airports, and in-terminal delivery via AtYourGate for a holistic, customer-centric digital platform at O’Hare.
In Fall 2020 - just six months into the COVID-19 pandemic - Servy and URW Airports launched contactless mobile ordering in ORD Terminal 5. Set to launch before the 2022 holiday season, the expanded program will add dozens of new options and in-terminal delivery across Terminals 1, 2, and 3.
Jeff Livney, Chief Experience Officer of Servy said: “Being able to offer digital-ordering options for travelers at airports has become enormously important in recent years as travelers expect more enhanced and connected experiences on their journeys. The Grab Airport Marketplace is now an essential tool for airports, allowing their travelers to seamlessly and easily browse offerings available and encourage non-aeronautical spend. We are thrilled to be partnering with the Chicago Department of Aviation, Hyde Park Hospitality, and URW Airports, to further enhance the airport experience at ORD.”
“As a Chicago-based 100% minority owned- and operated- business, we couldn’t be happier to partner with Servy and URW to bring the Grab Airport Marketplace to our home at O’Hare,” said Marc Brooks, President and CEO of Hyde Park Hospitality. “We look forward to merging our vast hospitality and local operational knowledge with Servy’s leading marketplace technology to bring this fantastic, proven product to millions of passengers from around the world.”
“We look forward to delivering this proven solution that reduces friction, enhances customer satisfaction, and drives revenue to the benefit of all our airport partners at O’Hare,” said Mike Salzman, Executive Vice President and Group Director of URW Airports. “Working with the Chicago Department of Aviation and this world-class joint venture, we are committed to driving innovation at O’Hare while continuing to enhance opportunities for local, minority-owned small businesses.”
Servy’s Grab Airport Marketplace platform is currently available at more than 80 airports worldwide. The platform aligns with the CDA’s aim to advance forward-thinking and tech-savvy technologies to improve guest experience at its airports.
About Servy
Servy is the enterprise self-service platform for hospitality. Founded in 2014 and launched in 2015 as an airport digital commerce app called Grab, Servy has since expanded the platform and grown outside of airports to provide self-service solutions to hospitality companies of all sizes and venues including airports, rail stations and sports arenas.
Servy provides technology which aims to enhance the hospitality experience, not replace it. The solutions it offers include Order@, which allows traditional dining service to be seamlessly integrated with contactless ordering and payment through guests’ own devices and without the need for an app. Servy Marketplace provides venues with the option to create their own marketplace with ordering from multiple outlets available within one simple interface. Self-service kiosks give partners the ability to create self-order and self-checkout guest experiences that suit their specific needs.
With a presence in more than 80 airports across the U.S., Europe, the Middle East and Asia Pacific, the Grab app is now the largest omnichannel airport e-commerce platform.
Learn more about Servy, the Grab Airport Marketplace, and our suite of enterprise self-service solutions for hospitality at www.servy.us.
About Hyde Park Hospitality
With services ranging from airport concessions, brand licensing, management staffing, and contracted food & facilities management, Hyde Park Hospitality (HPH) is a Chicago-based firm specializing in comprehensive, tailored hospitality solutions across a variety of industries including air travel. Learn more at www.HPH-us.com.
About URW
Unibail-Rodamco-Westfield is the premier developer and operator of flagship consumer destinations in the most dynamic cities across the U.S. and Europe. Partnering with airports and airlines across five major U.S. airports and reaching more than 120 million annual customers, URW Airports has a proven track record of delivering tailored and extraordinary travel experiences that drive commercial revenue above U.S. benchmarks. Leveraging our global expertise, our award-winning portfolio, and our unrivalled ability to deliver the best local, national, and global brands, URW is uniquely positioned to support airports and airlines in achieving their ambitions of a world-class customer experience. Learn more at URWAirports.com.
2022 Charlotte Douglas International Airport Report of Achievement
Giving back to the community is central to what Charlotte Douglas International Airport and its operator, the City of Charlotte Aviation Department, is about, and last year was no different.
Throughout 2022, while recovering from the COVID-19 pandemic, we continued our efforts to have a positive impact on the Charlotte community. Of particular note, we spent the year sharing stories of how Connections Don't Just Happen at the Terminal - from creating homeownership and employment opportunities to supporting economic growth through small-business development and offering outreach programs to help residents understand the Airport better.
This whitepaper highlights the construction projects, initiatives, programs and events that validate Charlotte Douglas as a premier airport.
Download the whitepaper: 2022 Charlotte Douglas International Airport Report of Achievement.