Servy, the enterprise self-service platform for hospitality, has launched its second airport marketplace program in Canada at Vancouver International Airport (YVR) with the arrival of the Order Now service at this premier travel hub.
YVR Order Now allows passengers to order their meals with the convenience of their phones through yvr.ca/ordernow. This mobile ordering platform lets users skip the wait, notifying them when their meal is ready for pick up to simply be collected at the restaurant pick up counter.
YVR is on a journey to transform its food and beverage program to provide more fresh, local and authentic offerings reflective of the vibrant and diverse culinary choices in the Vancouver community. The introduction of YVR Order Now, powered by Servy’s Grab Airport Marketplace, provides another way for passengers and airport employees to easily access options available in the terminal – both pre and post security – all at the ease of their mobile phones.
The web-based program is currently available at over 20 participating restaurants on YVR Order Now including Canucks Bar & Grill, Joe & The Juice, Pacific Farms Market, Subway, Tim Hortons, Vino Volo and Wendy’s, with more options to be added later in the year. YVR Order Now is available in both English and French.
Jason Rickoff, SVP, Business Development at Servy, said: “In 2022, the average traveler wants and expects a digital experience at the airport. We are thrilled to be further expanding our presence in Canada and look forward to working with Vancouver International Airport to bring our hyper-convenient, self-service solutions to the airport’s travelers and staff. YVR Order Now exists to provide an efficient and simple solution for travelers to make quick purchases at the tap of a finger. We look forward to adding more restaurant and retail partners to the service throughout the year, further enhancing hospitality and the travelers’ experience when they visit YVR.
Robyn McVicker, VP Passenger Journey at YVR said, “The YVR Order Now program is another example of innovation and digital transformation helping make the travel journey through YVR an effortless and enjoyable one. As travellers look for a more personalized experience they will now have the opportunity to order from our fresh, local restaurant partners and enjoy delicious food either while waiting for their flight or onboard the aircraft.”
About Servy
Servy is the enterprise self-service platform for hospitality. Founded in 2014 and launched in 2015 as an airport digital commerce app called Grab, Servy has since expanded the platform and grown outside of airports to provide self-service solutions to hospitality companies of all sizes and venues including airports, rail stations and sports arenas.
Servy provides technology which aims to enhance the hospitality experience, not replace it. The solutions it offers include Order@, which allows traditional dining service to be seamlessly integrated with contactless ordering and payment through guests’ own devices and without the need for an app. Servy Marketplace provides venues with the option to create their own marketplace with ordering from multiple outlets available within one simple interface. Self-service kiosks give partners the ability to create self-order and self-checkout guest experiences that suit their specific needs.
With a presence in more than 80 airports across the U.S., Europe, the Middle East and Asia Pacific, the Grab app is now the largest omnichannel airport e-commerce platform.
Learn more about Servy, the Grab Airport Marketplace, and our suite of enterprise self-service solutions for hospitality at www.servy.us.
About Vancouver International Airport (YVR)
Vancouver International Airport (YVR) is a diverse global hub that connects people, cargo, data, and ideas and serves as a platform for our community to come together and thrive. We are motivated by supporting regional economic development and making a positive difference in the lives of British Columbians. We do this with a focus on serving our passengers, partners, workers, and community through digital modernization, climate leadership, reconciliation, and financial sustainability.
2022 Charlotte Douglas International Airport Report of Achievement
Giving back to the community is central to what Charlotte Douglas International Airport and its operator, the City of Charlotte Aviation Department, is about, and last year was no different.
Throughout 2022, while recovering from the COVID-19 pandemic, we continued our efforts to have a positive impact on the Charlotte community. Of particular note, we spent the year sharing stories of how Connections Don't Just Happen at the Terminal - from creating homeownership and employment opportunities to supporting economic growth through small-business development and offering outreach programs to help residents understand the Airport better.
This whitepaper highlights the construction projects, initiatives, programs and events that validate Charlotte Douglas as a premier airport.
Download the whitepaper: 2022 Charlotte Douglas International Airport Report of Achievement.