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Nashville Int’l Expands Central Terminal with New Grand Lobby
Nashville International Airport® (BNA®) opened its five-story Grand Lobby this January, a 300,000-square-foot space designed to provide travelers with more space and give them a sense of Tennessee and its capital city.
Newark Int’l Builds New Terminal A
“A journey of surprises”—that’s what the New Terminal A at Newark Liberty International Airport (EWR) is designed to be. The surprises run the gamut from more holdroom seating, new concessions and upgraded restrooms to dazzling artwork and digital displays.
Kansas City Int’l Maintains Convenience While Delivering Major Upgrades
After dozens of public listening sessions and nearly four years of construction, Kansas City International Airport (MCI) opened a new $1.5 billion terminal on Feb. 28 to rave reviews. Although convenient, the terminals were lacking in modern comforts and a logical passenger flow.
Inductive Charging for Electric Shuttles
With economy parking located about two miles from its main campus, Kansas City International Airport (MCI) has always tried to have leading-edge buses to shuttle passengers to and from the terminal.
Volunteer Ambassadors Provide Key Customer Support in New Terminal
New and experienced travelers alike ask for information and recommendations from the Airport Ambassadors at Kansas City International Airport (MCI). The volunteer helpers are easily identifiable by their uniforms embroidered with the Kansas City Aviation Department logo.
A Terminal for All
While vacations and other trips may be enjoyable, air travel itself can sometimes be stressful and difficult—especially for passengers with reduced mobility, visual impairment, hearing loss, etc.
New 7-Level Garage Increases Parking Capacity and Convenience for Customers
When Kansas City International Airport (MCI) debuted its new terminal in February, it also opened a new 6,200-space parking garage to go with it. The pre-cast concrete structure was built to accommodate growing demand for on-site parking and provide customers with ready access to the terminal.
New Hangar & Workforce Investments at Dayton Int’l
At Dayton International Airport (DAY) in Ohio, Sierra Nevada Corporation recently opened a large facility that will be home base for about 140 employees. That 90,000-square-foot hangar and 7,940-square-foot office complex is just the beginning.
Syracuse Int’l Establishes In-House Police Department
Shortly after midnight on the first Monday in March, police officers on the newly formed SRAA Police Department began patrolling the Upstate New York airport grounds for the first time.
Seattle-Tacoma Int’l Invests in Data Management Upgrade
When Seattle-Tacoma International Airport (SEA) implemented operations management software a few short years ago, Safety Management Systems Specialist Adam Varo saw tremendous opportunities for broader applications.
Regina Int’l Optimizes Parking with 24/7 Call Center and On-site Customer Service Reps
Before recent upgrades, parking at Regina International (YQR) was like parking at many airports. The system worked well most of the time. But when there were problems, customers had to wait for help, sometimes up to half an hour.
Quad Cities Airport Eliminates Airfield Bullseye
When it comes to airfield safety, lengthening runways is often the answer. At Quad Cities International Airport (MLI) in Moline, IL, the opposite was true. The Midwestern airport recently resolved a long-standing safety issue by shortening its general aviation runway.
Pilots Flock to Arcadia Municipal for Taco Tuesday
As airport director, Shelley Peacock has transformed Arcadia Municipal Airport (X06) from a quiet place to land into a hot destination for general aviation pilots throughout the state and beyond.
New Concessions Option at Indianapolis Int’l Showcases Hoosier-Grown Specialties
In his eighth year as executive director of the Indianapolis Airport Authority, Mario Rodriguez is working to turn that frustrating theme on its ear by championing a new concessions option at Indianapolis International Airport (IND) that features some of the best products Indiana has to offer.
Spokane Int’l Builds Rail-Truck Facility on Surplus Land
Seattle is well known as the headquarters for Amazon, Starbucks and Alaska Airlines. But it’s Spokane, the second-largest city in Washington, that serves as the commercial, industrial and transportation hub for an approximately 80,000 square mile area over three U.S.

Advertising is Reported to Cure the Common Cold

Well, we may not go that far; but it has recently been reported that Atlanta's Hartsfield-Jackson International Airport may soon be swapping advertising where art is now displayed.

No Easy Answers

The seismic shocks to the global economy and their impacts on the airport community are becoming increasingly apparent. Fortunately, the price of oil has fallen below $100 a barrel, but the airlines are still cutting capacity, and additional service reductions are expected next year in an effort to trim costs.

Customer Service Enhanced with BHS Expansion

The Houston Airport System (HAS) has a long-term initiative to eliminate all customer experience difficulties from Terminal A to Terminal E at George Bush Intercontinental Airport. Speedy and accurate baggage delivery has been an area of recent focus.

Palm Beach Builds Seven-Story Parking Garage

Palm Beach International Airport (PBI) has a lot of changes planned, and the first big project is complete and already being used by the flying public... It's tough to miss. The new seven-story parking garage opened in August, ahead of a revision to the airport's master plan that calls for even more broad expansions of the Florida airport.

National Guard Shields Airport Neighbors from C-5 Run-Up Noise

The Lockheed C-5 Galaxy could have presented noise problems at the new Tennessee Air National Guard's 164th Airlift Wing base at Memphis International Airport because the C-5s are required to execute ground engine run-ups, revving the engines up to flight levels, as part of standard maintenance.

Indianapolis International Gets a Move On

Managing change is rarely easy. It becomes potentially mind-boggling, however, when it involves more than 3,000 employees, 10 major airlines and about 180 daily departures. Such is the case at Indianapolis International Airport.

TSA Pilot Prompts a Hands-Off

The Transportation Security Administration (TSA) is constantly evaluating various technologies through pilot programs. One such effort, the Cambria pilot, is testing the use of computed tomography (CT) technology at airport checkpoints.

JFK Goes "SUE Happy"

Negative connotations may spring to mind when 'SUE' is heard in conversation. However, airports are increasingly finding this term to be overtly positive. SUE does, after all, help prevent schedule delays, excess costs and even lost lives during construction.

New Tanks and Off-Loading Stations Fuel Growth in Fort Myers

Soon after Southwest Florida International Airport in Fort Myers opened its new 28-gate terminal in 2005, planning began for a new fuel facility. The result was a $6 million, three-year project designed to increase fueling capacity, efficiency and safety while updating existing facilities to evolving environmental regulations.

The Most Wonderful Time of the Year

Like many airports, Winnipeg James Armstrong Richardson International decks its halls for the winter holidays. This year, it will spend thousands of dollars on everything from professionally strung lights and wreaths to a variety of holiday entertainers - including, of course, a few hours of Santa's time during his busiest season.

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FREE Whitepaper

Fairbanks International Airport Baggage Transport Conveyor Enhanced With Mod Drive™ System


Fairbanks International Airport Baggage Transport Conveyor Enhanced With Mod Drive™ System

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Featured Video

Customer Service Enhanced with BHS Expansion

The Houston Airport System (HAS) has a long-term initiative to eliminate all customer experience difficulties from Terminal A to Terminal E at George Bush Intercontinental Airport. Speedy and accurate baggage delivery has been an area of recent focus.

Palm Beach Builds Seven-Story Parking Garage

Palm Beach International Airport (PBI) has a lot of changes planned, and the first big project is complete and already being used by the flying public... It's tough to miss. The new seven-story parking garage opened in August, ahead of a revision to the airport's master plan that calls for even more broad expansions of the Florida airport.

National Guard Shields Airport Neighbors from C-5 Run-Up Noise

The Lockheed C-5 Galaxy could have presented noise problems at the new Tennessee Air National Guard's 164th Airlift Wing base at Memphis International Airport because the C-5s are required to execute ground engine run-ups, revving the engines up to flight levels, as part of standard maintenance.

Indianapolis International Gets a Move On

Managing change is rarely easy. It becomes potentially mind-boggling, however, when it involves more than 3,000 employees, 10 major airlines and about 180 daily departures. Such is the case at Indianapolis International Airport.

TSA Pilot Prompts a Hands-Off

The Transportation Security Administration (TSA) is constantly evaluating various technologies through pilot programs. One such effort, the Cambria pilot, is testing the use of computed tomography (CT) technology at airport checkpoints.

JFK Goes "SUE Happy"

Negative connotations may spring to mind when 'SUE' is heard in conversation. However, airports are increasingly finding this term to be overtly positive. SUE does, after all, help prevent schedule delays, excess costs and even lost lives during construction.

New Tanks and Off-Loading Stations Fuel Growth in Fort Myers

Soon after Southwest Florida International Airport in Fort Myers opened its new 28-gate terminal in 2005, planning began for a new fuel facility. The result was a $6 million, three-year project designed to increase fueling capacity, efficiency and safety while updating existing facilities to evolving environmental regulations.

The Most Wonderful Time of the Year

Like many airports, Winnipeg James Armstrong Richardson International decks its halls for the winter holidays. This year, it will spend thousands of dollars on everything from professionally strung lights and wreaths to a variety of holiday entertainers - including, of course, a few hours of Santa's time during his busiest season.

Dulles, O'Hare & Sea-Tac Prepare for Historic Runway Openings

The intertwined web of the U.S. air traffic system will experience notable changes when new runways at three different airports open on Nov. 20. The effects of increased capacity at Dulles International, O'Hare International and Seattle-Tacoma International (Sea-Tac) are sure to be felt nationwide - especially during inclement weather.

Tampa Revamps Concessions & Retail for $13.5 Million

Tampa International Airport (TPA) snagged the title of "best airport in the country" in a recent Zagat survey, but it's not resting on its laurels. Throughout the past year, TPA has initiated extensive improvements to more than half of the retail and food/beverage offerings in the airport and has introduced new concepts throughout its airside and landside facilities.

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