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Roanoke-Blacksburg Regional Develops Staff of Triple-Trained Public Safety Officers
Until recently, the western Virginia airport contracted an outside company for on-call fire protection and employed seven conservators of the peace to work standard rotating shifts.
Love Field Deploys Next-Generation Wireless System
Mark Duebner, director of Aviation for Dallas Love Field Airport (DAL), worked for the city of Dallas in various capacities before joining the airport team.
Long Beach Airport Reconstructs Busiest Runway
Closing the most-used runway at one of the busiest airports in southern California requires a great deal of advance planning, teamwork and coordination. That was the challenge facing Jess Romo, airport director at Long Beach Airport (LGB), for the first nine months of 2018.
Presque Isle Int’l Increases Connectivity With New Service From United
A long-term effort to improve service for residents of Northern Maine has ultimately resulted in the award of commercial jet service by a legacy carrier to the recently rebranded Presque Isle International Airport (PQI).
Piedmont Triad Int’l Grows Up & Brings Region Along for the Ride
Like the youngest brother who grows up in a family of star athletes, Piedmont Triad International Airport (GSO) is used to being overshadowed by its bigger North Carolina brethren.
Contract Control Tower Opens at Albert J. Ellis Airport
It took a decade, but Albert J. Ellis Airport (OAJ) finally has its own air traffic control tower—a six-story, $6 million structure that officials hope will increase airspace efficiency and bring more air service to the small airport on the eastern coast of North Carolina.
Atlanta Int’l Replaces Exterior Facade & Adds Lighted Canopies
Hartsfield-Jackson Atlanta International Airport (ATL) is in the midst of a $130 million project to keep visitors dry as they enter/exit the terminal buildings and enhance their overall experience.
Portable Solar Lights Expedite Taxiway Project, Earn Spot in Permanent  System at Orlando Int’l
Faced with the prospect of an unacceptable delay to reopen a newly repaved taxiway, Orlando International Airport (MCO) got creative.
Oakland Int’l Invests in Seismic Retrofit for Terminal 1
Passenger traffic has been on a steady rise at Oakland International (OAK) over the last five years, and airport officials are working to make sure the facilities can meet current and future demand. Recent projects have targeted structural integrity and the customer experience as top priorities.
Nashville Int’l Uses Developer Model to Add Local Concessions & Street Pricing
Visitors at Nashville International Airport (BNA) will have new and more diverse food/beverage and retail options in the new year. The concessions update focuses on adding locally authentic options and signals a change for the Tennessee airport that serves 14.9 million passengers annually.
Alaska Creates Statewide System for Credentialing Airport Employees
“If you’ve seen one airport, you’ve seen one airport” is a popular saying in the industry.
San Antonio Int’l Builds Consolidated Rental Car Facility & New Parking Garage,Mindy Hamlin
When San Antonio International Airport (SAT) launched its $178 million consolidated rental car facility project in 2015, it was a direct response to customer requests for more convenience.
Cheyenne Area’s New Terminal Poised to Meet Region’s Air Service Needs
After two decades of thinking, planning and finally building, Cheyenne Regional Airport (CYS) recently opened its new $18.5 million terminal. As part of the debut celebration, airport, community and business officials gathered with the public on Nov.
Training Program Benefits Community, Supplies Work Crews at Los Angeles Int’l
Los Angeles International Airport (LAX) is helping supply construction workers for its massive multi-billion dollar capital improvement project with a free development program that recruits, trains and provides union apprenticeships for local residents.

The 2% Solution

The year 2011 brought us many headlines with percentages - especially references to the Occupy Movement's 1% and 99%. The percentages were cited so often, they ceased needing explanation. Like the numbers themselves, the groups and ideas they represent were nowhere near average. They were the extremes that reflected the mood, the year and our thought process quite well.

Vancouver Int'l Installs Ground Run-up Enclosure to Cut Maintenance Noise in Half

With round-the-clock operations and an urban location, Vancouver International Airport (YVR) has long been attuned to noise issues. In December, Vancouver Airport Authority finished a $12 million project to help keep peace with YVR's neighbors. A new ground run-up enclosure (GRE) - Canada's first - is expected to cut the acoustic impact of ground run-ups in half. The structure will also serve as a deicing station - another industry first.

Accountability is the Answer

Airport Improvement Magazine generally discusses success stories in the industry, but airports don't always win, do they? Too often they end up on the short end of the stick during construction projects. We give airports and their project teams credit when it's due, but who is accountable when airports lose?

New Pipeline Fuels Memphis' Planes and Pockets

The recent expansion of FedEx Corp.'s hydrant system to the former Air National Guard ramp at Memphis International Airport (MEM) is the latest in a series of fuel farm expansions and has been a boon to both the carrier and its headquarters airport.

Keeping Animals Out & Tenants Happy

Until late last year, Grand Junction Regional Airport (GJT) had a hodgepodge of perimeter fencing. Some areas had two- or four-strand barbed wire while other areas had woven wire fencing. Three different heights of chain link products protected still other portions of the two-runway commercial airport between Denver and Salt Lake City.

DOT Grant Splits Cost of Shared-use System

A recently installed shared-use system at Fort Wayne International Airport (FWA) has all the markings of being a "sweet" deal for both the Indiana airport and its airline tenants.

Canadian Airport Lights the Way to Increased Business

The new, improved Niagara District Airport (YCM) is open and ready for business. With the aid of a $12 million grant from the Canadian Infrastructure Stimulus Fund, the Niagara District Airport Commission took a build it and they will come approach to stimulating air traffic and associated business development at the airport.

Rooks County Consolidates Two Grass Strips into One New Airport

February marks the opening of the first new airport built in Kansas since 1989: Rooks County Regional. The new airport replaces two low-use grass airstrips in the cities of Plainville and Stockton with a paved runway on newly acquired property in between.

Independent, Integrated Lab Puts Baggage Systems to the Test

The Airport Integration Test Lab was officially inaugurated at Vic Thompson Company (VTC) headquarters in Arlington, TX, in October to offer objective third-party testing of baggage systems and passenger screening in an operationally realistic environment.

Dallas/Fort Worth Int'l Establishes New Model

Elements of the 1 million-square-foot baggage handling system that began operating in Terminal A at Dallas/Fort Worth International Airport (DFW) last May could start appearing in other airports throughout the nation. In addition to eliciting compliments from passengers and the firms involved with the project, the new system received the ultimate nod: TSA plans to use it as a prototype for how other airports should model their in-line systems.

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Alaska Creates Statewide System for Credentialing Airport Employees

Alaska Creates Statewide System for Credentialing Airport Employees
“If you’ve seen one airport, you’ve seen one airport” is a popular saying in the industry. The sentiment is especially true in Alaska, where the state operates two very different airport systems: the Alaska International Airport System, comprised of Ted Stevens Anchorage and Fairbanks International, and the rural system, which includes 237 smaller airports.

San Antonio Int’l Builds Consolidated Rental Car Facility & New Parking Garage

San Antonio Int’l Builds Consolidated Rental Car Facility & New Parking Garage,Mindy Hamlin
When San Antonio International Airport (SAT) launched its $178 million consolidated rental car facility project in 2015, it was a direct response to customer requests for more convenience. Before the new facility was built, each rental car company operated out of its own satellite facility and provided its own shuttle service to and from the airport.

Cheyenne Area’s New Terminal Poised to Meet Region’s Air Service Needs

Cheyenne Area’s New Terminal Poised to Meet Region’s Air Service Needs
After two decades of thinking, planning and finally building, Cheyenne Regional Airport (CYS) recently opened its new $18.5 million terminal. As part of the debut celebration, airport, community and business officials gathered with the public on Nov. 4 to welcome SkyWest’s first flight into CYS from Dallas/Ft. Worth International (DFW), the first of scheduled daily flights between the two locales.

Training Program Benefits Community, Supplies Work Crews at Los Angeles Int’l

Training Program Benefits Community, Supplies Work Crews at Los Angeles Int’l
Los Angeles International Airport (LAX) is helping supply construction workers for its massive multi-billion dollar capital improvement project with a free development program that recruits, trains and provides union apprenticeships for local residents. The training provided is in construction trades such as electrical, carpentry, plumbing, sheet metal, drywall and flooring—all critical elements for upcoming construction projects at LAX.

Orlando Melbourne Int’l Meets Ambitious Deadline for Multi-Runway Project

Orlando Melbourne Int’l Meets Ambitious Deadline for Multi-Runway Project
Rehabilitating a runway is always a big challenge, and often takes years of planning and fundraising to accomplish. Orlando Melbourne International Airport (MLB) in Florida recently reconstructed all three of its runways in just 14 months.

Tallahassee Int’l Adds Second Solar Farm & Creates Sustainability Master Plan

Tallahassee Int’l Adds Second Solar Farm & Creates Sustainability Master Plan
Tallahassee International Airport (TLH) is always looking for ways to incorporate “green” elements into its infrastructure development projects and daily operations. It was home to the first solar farm in Tallahassee, and airport officials are redoubling their efforts with another, even larger, farm.

Dallas Fort Worth Int’l Improves Diversion Process with New Software

Plagued by the frequent need to divert flights due to severe weather, Dallas/Fort Worth International Airport (DFW) recently harnessed the collective brain power of the North Texas Irregular Operations Network to improve timeliness and predictability for passengers. The network, which includes all 23 airports in the DFW diversion area, developed a plan to ensure communication, coordination and collaboration between DFW and its diversion airports, airlines and government agencies. The primary goal: to address and mitigate the effects of diversions on passengers.

FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

The 3D sensors and software solutions from Switzerland based Xovis have established as the industry's standard to measure and predict KPIs such as waiting times, process time and passenger throughput. Today, more than 45 international airports in and outside the USA count on Xovis.

During the webinar, Marc Rauch, Managing Director Xovis USA presents the technology of the global market leader in passenger flow monitoring including the following topics:

  • About Xovis
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  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
View full webinar:  Tackle Waiting Times in 3D - (MP4 video) 
Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

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