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San Luis Obispo County Regional Airport (SBP)
These days, the internet is the first place many passengers check when looking for information about parking, concessions and other ground-based details regarding air travel. Good or bad, an airport’s website acts as its face and leaves an impression on customers.
Seattle-Tacoma International Airport (SEA)
From Aug. 21-25, 2018, Seattle-Tacoma International Airport (SEA) will serve as the official host for the annual Airport Business Diversity Conference, the flagship event of the Airport Minority Diversity Council (AMAC).
Flagler Executive Airport (FIN)
Flagler Executive Airport (FIN) in Palm Coast, FL, recently completed a $12.2 million project to relocate and extend its main runway. In doing so, management remedied several safety issues in one comprehensive construction program.
Charleston County Aviation Authority
Thanks to a new specialty leasing program that debuted at Charleston International Airport (CHS) this spring, customers can now purchase a sampling of local and regional goodies and gifts at small kiosks inside the airport terminal.
Nashville International (BNA)
The traffic profile at Nashville International (BNA) is completely different from what it was two decades ago, and a recent $30 million fuel farm renovation is helping the Tennessee airport handle the dramatic changes.
Edmonton International (EIA)
Edmonton International (EIA) is putting a new twist on airport retail with a landside mall that includes onsite boarding pass printers, flight status screens and other special features to convert passengers into shoppers, and vice versa.
Toronto Pearson International Airport (YYZ)
With passenger volume expected to reach 85 million by 2037, Toronto Pearson International Airport (YYZ) is taking steps to ensure its facilities are ready to meet the needs of passengers well into the future.
Colorado Springs Airport (COS)
Shortly before 11:00 p.m. on April 16, emergency 911 operators received a call about smoke and flames emanating from the roof of the terminal at Colorado Springs Airport (COS). Within minutes, the airport had a three-alarm fire on its hands.
Daniel K. Inouye International Airport (HNL)
Whether travelers visit Honolulu for business or the spectacular sun, sand and surf, most bring along multiple electronic devices to keep in touch with friends and associates.
Valley International (HRL)
When the time came for Valley International (HRL) to upgrade its aircraft rescue and firefighting (ARFF) facility, officials at the Harlingen, TX, airport joined forces with their design team to create a building uniquely designed for firefighters.
Greenville-Spartanburg International Airport (GSP)
Early last year, Greenville-Spartanburg International Airport (GSP) opened Cerulean Aviation and joined the growing ranks of commercial airports that run their own fixed base operators (FBOs).
San Diego International Airport (SAN)
When San Diego International Airport (SAN) decided to build its first parking garage, officials did not want a dingy gray concrete box. Instead, they asked designers to build a parking plaza.
Fort Lauderdale-Hollywood International Airport (FLL)
Fort Lauderdale-Hollywood International Airport (FLL) recently completed a $333 million renovation of Terminal 1 to improve the experience for travelers and offer more operational capacity and flexibility.

New York State Earmarks $200 Million for Airport Development, Holds Project Competition to Disperse Funds

New York Governor Andrew M. Cuomo has put the state’s money where its airports are. Recognizing and emphasizing the importance of air transportation to general economic prosperity, the governor launched the $200 million Upstate Airport Economic Development and Revitalization Competition in 2016.

Protecting Your Bottom Line From the “Uber Effect”

It has been about seven years since Uber and other transportation network companies (TNCs) first hit the streets in the United States. And just as airports begin to secure and analyze meaningful data about their effect on parking and other non-aeronautical revenue streams, another major force is preparing to merge into the market. In less than 18 months, the first autonomous vehicles are scheduled to be in commercial operation.

Quebec City Jean Lesage Int’l Prepares Terminal & Airfield for 2020 Traffic

Quebec City’s Jean Lesage International Airport (YQB) recently doubled the size of its terminal, made widespread technology upgrades and increased baggage handling capacity using an innovative project delivery method that had airport employees—not outside contractors—managing and coordinating all of the projects.

Savannah/Hilton Head Int’l Prepares to Integrate Drones Into Airport & Airfield Operations

Patrolling the perimeter fence at Savannah/Hilton Head International Airport (SAV) is a difficult task, thanks to about 400 acres of swampland—and the alligators, snakes and other wildlife that live there. But it’s an easy job for a camera-equipped drone. That’s why the Georgia facility is striving to become one of the first commercial airports in the United States to integrate drone flights into some of its routine safety and security operations.

Conversion to LED Airfield Lighting Proves Beneficial for Detroit Metro

Since 2006, Detroit Metropolitan Wayne County Airport (DTW) has been incrementally transitioning its airfield lighting from incandescent to light emitting diode (LED) technology. Dave Garrett, the airport authority’s electrical department manager, explains that the switch has several benefits, including energy savings, product longevity and—to a certain degree—reduced maintenance.

Fort Lauderdale Int’l Shares Lessons Learned From 2017 Active Shooter Tragedy

Early last year, Fort Lauderdale-Hollywood International Airport (FLL) in Broward County, FL, experienced the deadliest airport shooting in U.S. history when a passenger killed five people and sent six others to the hospital with injuries. More than 50 others were hospitalized for chest pains, low blood sugar, broken bones, etc. incurred while fleeing the scene and during a subsequent stampede triggered by false reports of another shooting.

Sea-Tac Int’l Leverages Competition to Boost Janitorial Efficiency

Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack. They divided up the work and awarded contracts to three different companies, hoping that competition among the firms will improve efficiency and tangible results.

Airline Consolidation & Dehubbing Trigger Rightsizing Projects

There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries. Everyone from chief executives to frontline foot soldiers is charged with making customer interactions exceptional, memorable and worth repeating.

Northeast Ohio Regional Maintains Commercial Certificate to Support Economic Growth

In 1965, a forward-thinking businessman and aircraft operator named Robert Morrison marshaled local politicians and civic leaders to create the Ashtabula County Airport Authority for the purpose of developing an airport that would serve as an economic driver for Ashtabula County and northeast Ohio.

Tampa Int’l Kicks Off Master Plan Updates With New Rental Car Center & Automated People Mover

Valentine’s Day was extra sweet for Tampa International Airport (TPA) this year. The growing Florida facility opened two substantial new pieces of infrastructure to the public: a $323 million consolidated rental car center and a $412 million automated people mover. Both projects were designed to reduce curbside congestion at the terminal, improve customer service and pave the way for future passenger growth.

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Greenville-Spartanburg Int’l Switches to In-House Fixed Base Operator

Greenville-Spartanburg International Airport (GSP)
Early last year, Greenville-Spartanburg International Airport (GSP) opened Cerulean Aviation and joined the growing ranks of commercial airports that run their own fixed base operators (FBOs). The South Carolina airport took the strategy one step further by also opting to provide cargo handling and ground support services for commercial charter flights.

San Diego Int’l Adds Covered Parking Plaza

San Diego International Airport (SAN)
When San Diego International Airport (SAN) decided to build its first parking garage, officials did not want a dingy gray concrete box. Instead, they asked designers to build a parking plaza.

Fort Lauderdale-Hollywood Int’l Partners With Southwest to Renovate Terminal & Expand Capacity

Fort Lauderdale-Hollywood International Airport (FLL)
Fort Lauderdale-Hollywood International Airport (FLL) recently completed a $333 million renovation of Terminal 1 to improve the experience for travelers and offer more operational capacity and flexibility.

Greenbrier Valley Airport Takes Over Management of Terminal Restaurant

Landings
When Greenbrier Valley Airport (LWB) opened its new restaurant last fall, the West Virginia airport raised the concessions bar for rural airfields everywhere. The menu at Landings features selections such as arepas, bolitas de mofongo and profiteroles. The refined décor includes custom wood furniture and hand-blown light fixtures. Moreover, LWB manages the restaurant itself rather than hiring an outside operator.

Runway Extension/Rehab at Cherry Capital Gives Airlines a Literal Lift

With the completion of an award-winning runway project at Cherry Capital Airport (TVC), Traverse City, MI, is well prepared to welcome travelers to Northern Michigan for the summer tourist season. The $14 million project renovated and extended TVC’s primary runway to 7,015 feet, thus remedying previous operational limitations.

Airports Find Creative Ways to Purchase Luggage Carts

Acquiring and managing luggage carts can be an expensive proposition, but Lexington Blue Grass Airport (LEX) and Harrisburg International (MDT) lighten the load by rolling equipment costs into their parking contracts.

Nashville Int’l Transitions Shuttle Bus Fleet to Compressed Natural Gas

With its 10-year shuttle bus agreement nearing expiration a couple years ago, the Metropolitan Nashville Airport Authority seized the opportunity to investigate alternative fuel options for Nashville International Airport (BNA).

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FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

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View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
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