A Powerful PR Tool

Paul Bowers

I’m always hunting for good airport stories. And my searches regularly involve scoping out airport websites. Like airports, it’s safe to say that when you’ve seen one airport website, you’ve seen just that—one website.

Sometimes it feels like basic information is displayed on a need-to-know basis. Finding a point of contact, phone number or other crucial details is challenging, if not impossible. Other sites haven’t been updated in years.

In the glass-is-half-full category, there are some airport websites that truly dazzle me. Each click is like unwrapping a box with multiple presents inside.

Recently, Gerald R. Ford International unveiled its new Elevate website at https://flyford.org/elevate/. It was specifically designed to provide information on projects in the airport’s capital expansion program. Not only is the website graphically appealing, but it really hits the mark on delivering pertinent information.

How is it different? Projects profiled start with a timeline, a description of what is going to happen, and the justification for undertaking each project. How the project will be paid for is also addressed. Next come the benefits to travelers. Also included is one of my favorites: a listing of partners helping the airport with the project and a link to their websites. And all of this is followed by renderings or sketches of what the finished work will look like.

Kudos to GRR for its work on this. I hope more airports follow GRR’s lead on its website enhancement (though some already have this type of coverage). The messaging is appropriate for airport employees, passengers and community members, as well as airport business partners. It’s inclusive for everyone who matters.

P.S. It’s also a good way to let a certain airport publication know about projects that might make great stories in a future issue!


2022 Charlotte Douglas International Airport Report of Achievement

Giving back to the community is central to what Charlotte Douglas International Airport and its operator, the City of Charlotte Aviation Department, is about, and last year was no different. 

Throughout 2022, while recovering from the COVID-19 pandemic, we continued our efforts to have a positive impact on the Charlotte community. Of particular note, we spent the year sharing stories of how Connections Don't Just Happen at the Terminal - from creating homeownership and employment opportunities to supporting economic growth through small-business development and offering outreach programs to help residents understand the Airport better.

This whitepaper highlights the construction projects, initiatives, programs and events that validate Charlotte Douglas as a premier airport.

Download the whitepaper: 2022 Charlotte Douglas International Airport Report of Achievement.



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