b'12 GRR TERMINALSPHOTO:PETER MCCULLOUGH PHOTO + DRONEA new curtainwall from Vos Glass adds appeal inside and outside the concourse. Including someone who represents each concessionaireHunt Inc. The mission: create an exceptional and internal airport group that would eventually use the newexperience for travelers, and growth and Concourse A space has proven to be very beneficial, he reports,prosperity for all of Western Michigan. Vision: adding that this strategy will be carried over to future capitalbe a global leader in customer service development projects. excellence, safety and innovation.Public-facing communication has been another emphasis. AnNext, the team developed five guiding ELEVATE-branded website highlights various project componentsprinciples, based on feedback during design for the community and also shares business opportunities withcharettes and visioning exercises:TIM CLOSEcontractors and artists.Community: embrace and represent the Western Michigan Before we put pen to paper, the first thing we did as a teamculture in collaboration with Grand Rapids was to develop mission and People: create a space that is uplifting, healthy and intuitive vision statements, says Tim Close, project manager at Mead &for passengers and staff Business: provide amenities that give guests choice and maximize revenue for the airportUNMATCHED EXPERIENCE Performance: build a concourse that is efficient, long-lasting and environmentally IN SPECIALIZEDresponsible AIRSIDE CONSTRUCTIONFlexibility: allow for future change and AERO is proud to support GRR, MIA & JFKadaptation of new technology and projects in this issue of Airport Improvement. operations Passenger and stakeholder surveys yielded feedback that the airport prioritized into four categories: must have, like to have, cool to have and dont have.After cross-referencing the top priorities with the guiding principles, planners began examining the confines of the existing and expansion spaces to incorporate the must haves and like to haves. Notably, the project team didnt want visually busy interiors, low ceilings, dark spaces, overly ornate design elements or components that would be difficult to clean or maintain. Passenger surveys provided leadership a view of what travelers wanted, including a modern, efficient facility that mirrors the Visit our website to explore how we can enhance your next vibrant, thriving Western Michigan identity. We specialty airside project.September 2024AirportImprovement.com'