Category - Concessions/Retail

Kelowna Int'l Showcases Local Beauty & Products via Sense of Place Campaign

With planners projecting that Kelowna International (YLW) will serve 2 million passengers by 2020, the British Columbia airport is embarking on programs to prepare its facilities and customer service practices for future demand.

Honolulu Int'l Uses Taco Wagons to Bring Hot Food to Customers in Gatehold Areas

Capitalizing on a popular streetside trend, two Hawaiian airports are using small battery-powered versions of the food trucks that have taken many North American cities by storm in the last few years.

Detroit Metro Updates Food & Beverage Lineup With New Options & Gatehold Delivery

Detroit Metro Updates Food & Beverage  Lineup  With New Options & Gatehold Delivery
Visitors at Detroit Metropolitan Airport (DTW) might not leave the McNamara Terminal if it's up to their taste buds. Earlier this year, the airport launched an entirely new lineup of food and beverage offerings that includes farm-to-table freshness and an updated combination of local and national options. In addition, the terminal also features delivery service in two gatehold areas, Motown-flavored live music and a lush green wall.

Eppley Airfield Sculpts New Retail Opportunity with Interactive Art Gallery

Eppley Airfield (OMA) in Omaha, NE, put its outside-the-box thinking on full display when it opened an interactive art gallery in late April. In addition to selling pieces by regional artists, the new concession features live demonstrations of select artists creating their work-a strategy that is engaging airport visitors and boosting retail sales.

O'Hare Concessionaire Leverages Farm-to-Table Food Trend

Operators of Green Market, a new grab-and-go concession at Chicago O'Hare International Airport, knew they had a winner even before it opened in March. They trusted the appeal of their concept: healthy foods purchased from local vendors. What they didn't know was how quickly and enthusiastically airport visitors would embrace the current trend.

San Francisco Int'l Launches Pilot of Paid Concierge Service

As international traffic increases and upscale overseas airlines begin to extend their first-class service beyond the cabin doors, San Francisco International Airport has taken notice-and action. In March, it launched the one-year pilot of a paid concierge service for passengers traveling on any airline, in any class of service.

Miami Int'l "Walks the Walk" with Passengers Through Security

Each year, airports spend millions of dollars improving the passenger experience. But despite luxury lounges, gourmet restaurants and high-end retail stores, many still share a common Achilles' heel: security checkpoints. Passenger grumbling has grown noticeably louder at facilities where traffic volume continues to rise and TSA staffing levels remain unchanged due to budget constraints.

Minneapolis-St. Paul Int’l Offers Passengers a New Place to Escape

All story photos © 2016 Dana Wheelock
With huge windows and plenty of open space, the mezzanine in Terminal 1 provides the best airfield views at Minneapolis-St. Paul International (MSP). And until recently, 5,000 square feet of the prime airport real estate was used for storage. That’s right, storage. Late last year, however, MSP began leveraging its second-story asset to create a new “luxury amenity.” It now leases the mezzanine space to MAG USA for an upscale common-use passenger lounge. MAG USA is the U.S. subsidiary of U.K.-based Manchester Airport Group, which owns and operates four British airports, including Manchester Airport and London Stansted Airport.

Indoor Golf Concession is Par for the Course at Minneapolis-St. Paul Int'l

"Airports are more than simply points of departure and arrival. They are complex businesses in their own right," said Angela Gittens, director general of Airports Council International World, at this year's Airport Service Quality Awards ceremony.

Zipcar Expands Further Into Airport Market

As the debate rages on about ride-sharing services such as Uber and Lyft operating at U.S. airports, another alternative ground transportation method is quietly spreading throughout the industry: car-sharing services.

Manchester Regional Stresses Local Products at Main Restaurant

Some travelers rate airport food only a small step above in-flight airline food. Manchester-Boston Regional Airport (MHT) in New Hampshire is doing its best to change that perception by upgrading its main sit-down restaurant.

Airports Leverage Existing Wi-Fi Networks With Free Downloadable Books for Passengers

Walk down the aisle of any flight lasting more than an hour, and you can probably guess what titles are topping the New York Times best-seller list with surprising accuracy. Airline passengers are highly vested in reading; and so are the airports they pass through.

High-End Pet Resort at Denver Int'l Provides Convenience for Travelers, Boosts Non-Airline Revenue

Things are going to the dogs (and cats) at Denver International Airport (DEN), and passengers - as well as airport officials - couldn't be happier.

Southwest Florida Int'l Opens Onsite Travel Plaza

When Southwest Florida International (RSW) opened a 24-hour gas station/convenience store last summer, it became the first airport in the state to offer a turnpike-style travel plaza. Strategically located between RSW's entrance and exit roads, the facility sits on land that Lee County Port Authority set aside for that very purpose when it modernized the Fort Meyers airport with a new terminal that opened in 2005.

Winnipeg Int'l Adds Common-Use Lounge

Winnipeg Richardson International Airport (YWG) is partnering with Plaza Premium Lounge to add a common-use lounge to its lineup of customer services. Scheduled to open in April, the 3,200-square-foot facility is the Manitoba airport's first lounge without a specific airline affiliation.

Service Changes Lead to New Retail Development at Pittsburgh Int'l

A $10 million revamp of the airside terminal at Pittsburgh International Airport (PIT) simultaneously addressed two issues: a major change in the nature of the airport's passenger traffic and the need to update its retail concessions.

American Express Opens Upscale Lounges at McCarran & Dallas/Fort Worth Int'l

Just like the commercials insist, membership does have its privileges. And now those privileges include access to upscale lounges at two well-traveled U.S. airports.

Reviews Are Glowing & Expectations High for Terminal Renovations at O'Hare

Chicago once again proved its "City of Big Shoulders" attitude with a $26 million renovation of international Terminal 5 at O'Hare International Airport (ORD). The development program doubled concession space and brought in high-end retail and dining options that showcase Chicago as a global business and tourist destination.

Airports Pump Up Concessions With Workout Facilities & Other Healthy Offerings

More than ever, consumers are making purchase decisions based on a desire to take better care of their bodies and minds. Airports, in turn, are taking notice and refining their concessions programs accordingly. From low-fat snacks to full-size workout rooms, airports are offering passengers far healthier options than sitting at the gate with a bag of fast food.

Catering to Small Visitors Can Yield Large Returns

With no direct revenue streaming from children's play areas, some airports underestimate their importance. Factor in customer service appeal and secondary revenue opportunities from calculated placement, however, and the potential value of a well-executed romping ground grows significantly.

Atlanta Int'l Adds "Airline-Agnostic" Passenger Lounge

Building on the traditional popularity of airline lounges while also catering to a preponderance of hub and spoke passengers, Hartsfield-Jackson Atlanta International Airport (ATL) has opened an independently-operated common-use lounge that offers extra perks to all passengers for a $35 daily access fee.

Chicago Airports Forge New Territory with Mandatory Green Standards for Concessionaires

When it comes to long-term sustainability, it's one thing to talk the talk and quite another to walk the walk. That said, the Chicago Department of Aviation (CDA) is boldly striding where no other airport authority has gone by extending its green policies to airport concessionaires.

Int'l Terminal at LAX Receives Retail & Dining Makeover

Part of the $1.9 billion renovation and expansion of the Tom Bradley International Terminal (TBIT) at Los Angeles International Airport (LAX) is the dramatic $79.8 million redevelopment of its concessions program by The Westfield Group and its partners. When complete, the terminal will feature more than 60 dining and retail options designed to greatly enhance passengers' experience in the new terminal. More than 40 will be located in the 150,000-square-foot great hall, Antonio Villaraigosa Pavilion.

Detroit Metro Adds Health-Oriented Retail Options & Self-Testing Kiosks

With a sizable portion of airline travelers working to reduce their size, airports across the globe are responding with everything from calorie-conscious concessions to in-terminal workout facilities.

Delta Air Lines Expansion Brings New Customers & Concessions to JFK's Terminal 4

This is the second installment of a two-part series about the expansion and redevelopment of Terminal 4 at John F. Kennedy International Airport (JFK). It highlights the concessions and other passenger services added as Delta Air Lines assumes its new role as the terminal's anchor tenant. See our May/June 2013 issue for Part 1 of the series, which described infrastructure preparations for the expansion. In late May, Terminal 4 at John F. Kennedy International Airport (JFK) celebrated the opening of its newly expanded and redeveloped Concourse B, including nine new and seven renovated wid

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