Category - Concessions/Retail

LaGuardia’s New Chase Sapphire Lounge is a Rare Gem

LaGuardia’s New Chase Sapphire Lounge is a Rare Gem
Designers and planners who created the luxe Chase Sapphire Lounge at LaGuardia Airport (LGA) in New York “went for gold” regarding aesthetics, amenities and overall building standards. And they seem to have succeeded on all accounts. The new facility, which opened early this year, is impressing customers and travel industry insiders alike.

Can-Do Concession at San Francisco Int’l Comes Through for Customers in a Pinch

Can-Do Concession at San Francisco Int’l Comes Through for Customers in a Pinch
Major international airports receive countless requests every day from the millions of travelers they serve each year. Many of the requests are routine, but given the sheer number of people involved, there’s no telling what travelers may need. For example, how about storing a fresh set of moose antlers, urns with ashes of passengers’ loved ones, or 10-foot-tall carved wooden doors from Bali?

Digital Storefronts Drum Up Support for Airports

When Haley Abbas is tooling around Grand Rapids, MI, she finds it extremely gratifying to see people, young and old, wearing hats, sweatshirts and other swag celebrating the 60th anniversary of Gerald R. Ford International Airport (GRR).

New Beauty Concept Store at JFK Int’l Caters to Style-Conscious Passengers

New Beauty Concept Store at JFK Int’l Caters to Style-Conscious Passengers
In addition to yellow taxicabs and world-class arts, New York City is known for cutting-edge fashion and beauty—and they all can be found at John F. Kennedy International Airport (JFK). A new retail concession in Terminal 4 showcases the city’s focus on beauty, in particular.

Albuquerque Sunport Adds More Local Flavor

Albuquerque Sunport Adds More Local Flavor
Make no mistake, guests at Albuquerque International Sunport (ABQ) will soon get a major taste of local culture when dining and shopping at New Mexico’s largest commercial airport. Already known for its distinctively Southwestern architecture and décor, ABQ is infusing more local flavor and brands into its concessions program.

New Concessions Option at Indianapolis Int’l Showcases Hoosier-Grown Specialties

New Concessions Option at Indianapolis Int’l Showcases Hoosier-Grown Specialties
In his eighth year as executive director of the Indianapolis Airport Authority, Mario Rodriguez is working to turn that frustrating theme on its ear by championing a new concessions option at Indianapolis International Airport (IND) that features some of the best products Indiana has to offer.

Luxe Common-Use Lounge is Becoming a Fixture at Fort Lauderdale Int’l

Luxe Common-Use Lounge is Becoming a Fixture at Fort Lauderdale Int’l
When Mark Gale took the reins at Fort Lauderdale-Hollywood International Airport (FLL) in early 2016, the newly inaugurated chief executive officer began presiding over a facility that was home to several airlines, yet hub to none. Just months after arriving, FLL’s new chief executive began a mission to extend VIP customer service comforts and conveniences to more airport guests.

Raleigh-Durham Int’l Opens Industry’s First Multi-Restaurant Ghost Kitchen

Raleigh-Durham Int’l Opens Industry’s First Multi-Restaurant Ghost Kitchen
One of the three locations shuttered at the North Carolina airport was a California Pizza Kitchen in Terminal 2, and customers missed the option when traffic began to resume. Rather than plugging another standard dine-in/carry-out option into the open spot, management at RDU opted to pioneer an entirely new concept for airports: a virtual food hall with multiple concessionaires.

Toronto Pearson Int’l Developing Uber Eats Option for In-Airport Pickups

Toronto Pearson Int’l Developing Uber Eats Option for In-Airport Pickups
As the Greater Toronto Airports Authority stared down the barrel of COVID-19 back in 2020, it realized the pressing need to offer contactless concessions at Toronto Pearson International Airport (YYZ).

Los Angeles Int’l Achieves Diversity Milestone in Concessions Ownership

Los Angeles Int’l Achieves Diversity Milestone in Concessions Ownership
During the early days of the pandemic in Spring 2020, Enjoy Repeat’s majority business partner of three years, SSP America, began planning a full exit from LAX. But when SSP approached Greg Plummer about selling his 25% stake in their joint venture, Plummer immediately declined. And then promptly flipped the script.

Greenville-Spartanburg Int’l Brings Select Food/Beverage Concessions in House

Greenville-Spartanburg Int’l Brings Select Food/Beverage Concessions in House
Without question, COVID-19 has been a test for airports large and small, metropolitan and rural. In August 2020, during the early throes of the pandemic, Greenville-Spartanburg International Airport (GSP) changed from traditional concessions contracts to more narrow management agreements for five of its nine food and beverage locations.

Silicon Valley Donor, Industry Firms and Local Children’s Museum Create New Play Area at San Jose Int’l

Silicon Valley Donor, Industry Firms and Local Children’s Museum Create New Play Area at San Jose Int’l
Last fall, Norman Y. Mineta San Jose International Airport (SJC) opened a $1.2 million indoor play area that helps young passengers burn physical and mental energy before boarding their flights. And it was all made possible by a village of generous supporters.

New Lounge at Dallas Fort Worth Int’l Offers Shower Suite and Gourmet Eats

New Lounge at Dallas Fort Worth Int’l Offers Shower Suite and Gourmet Eats
The new Capital One Lounge that opened at Dallas Fort Worth International Airport (DFW) in November was inspired by an unappetizing image: pre-packaged salads with wilting greens.

Privacy Pods Gaining Popularity With Passengers and Airports

Privacy Pods Gaining Popularity With Passengers and Airports
Cellphones and laptops at the ready, a fair amount of business travelers regularly arrive early at Fort Wayne International Airport (FWA) to squeeze in a few calls or emails before departing. And it always distressed Scott Hinderman, executive director of the Indiana airport, to watch them bypass traditional seating areas and workspaces to huddle in remote corners for some peace and quiet.

New Health Clinic at Baltimore/Washington Int’l is a Shot in the Arm for Travelers and Employees

New Health Clinic at Baltimore/Washington Int’l is a Shot in the Arm for Travelers and Employees
Passengers and workers at Baltimore/Washington International Thurgood Marshall Airport (BWI) who need medical assistance no longer have to wonder if there’s a doctor in the house. In August, the airport opened a full-service urgent care clinic in its main terminal; and the new facility typically treats approximately 50 to 60 patients per day.

Dallas Love Field, Myrtle Beach Int’l Debut Contactless Retail

Dallas Love Field, Myrtle Beach Int’l Debut Contactless Retail
Despite increasing vaccination rates and decreasing new cases of COVID-19 in the U.S., Mark Duebner realizes that pandemic fears persist, and that a portion of the traveling public remains reluctant to resume once commonplace practices such as shopping.

Airports, Customers & Concessionaires Embrace Contactless Ordering

Airports, Customers & Concessionaires Embrace Contactless Ordering
Well before the coronavirus pandemic intensified demand for contactless transactions, Los Angeles World Airports (LAWA) embarked on a quest to enhance the travel experience at Los Angeles International Airport (LAX) by creating a seamless digital experience from curb to gate.

Regina Int’l Boosts Concessions Sales With Interim Renovations

Regina Int’l Boosts Concessions Sales With Interim Renovations
Late last year, Regina International Airport (YQR) in Saskatchewan added a glass wall, and concessions sales promptly jumped. Liquor sales doubled, and post-security food receipts increased by more than 50%. By installing the new wall, the Canadian airport shifted the crucial dividing line between its pre- and post-security areas, and increased the volume and variety of food service options for passengers after they clear the screening checkpoint.

Milwaukee Int’l Adds Indoor Beer Garden, Coat Check Service & Other Local Concessions

Milwaukee Int’l Adds Indoor Beer Garden, Coat Check Service & Other Local Concessions
​House cleaning and redecorating like company coming to visit. Officials at Milwaukee Mitchell International Airport (MKE) went one step further and completed a $10.5 million concessions overhaul to prepare for a series of important guests expected to arrive soon.

Minneapolis-St. Paul Int’l Gives Passengers a Taste of the Great Outdoors

Minneapolis-St. Paul Int’l Gives Passengers  a Taste of the Great Outdoors
What used to be a standard 1990s food court in Terminal 1 at Minneapolis-St. Paul International Airport (MSP) is now a rustic Northwoods getaway, complete with cabin-like seating enclosures and a faux forest.

Common-Use Lounge at Pittsburgh Int’l Expands to Keep Pace With Passenger Needs

Common-Use Lounge at Pittsburgh Int’l Expands to Keep Pace With Passenger Needs
An updated common-use lounge at Pittsburgh International Airport (PIT) is now even better equipped to offer first-class treatment to more passengers. In June, The Club at Pittsburgh International doubled in size and gained 60% more seating capacity.

Reagan National Prepares New Concessions Program for New Concourse

Reagan National Prepares New Concessions Program for New Concourse
With structural steel still being erected for the $1 billion terminal expansion/renovation at Reagan National Airport (DCA), a new concessions lineup is already in the works. Ten concessionaires are being selected this fall for the new facility that is scheduled to open in 2021.

Portland Int’l Reduces Food Court Waste With Reusable Dishes

Portland Int’l Reduces Food Court Waste With Reusable Dishes
The Green Plate Program, introduced just a few months ago at Portland International (PDX) in Oregon, gives customers at its main pre-security food court the choice of having their food prepared “for here” or “to go.” Meals ordered “for here” are presented on melamine dishes, with drinking glasses and metal silverware that are washed and used again. Customers who want their orders “to go” receive them in disposable paper and plastic containers, with plastic silverware.

JFK Terminal 4 Creates Buzz With Interactive Social Media Events

JFK Terminal 4 Creates Buzz With Interactive Social Media Events
Customer engagement in Terminal 4 at John F. Kennedy International Airport (JFK) is taking another social/digital turn, this time in the form of billboard-size mosaics created with thousands of photos from passengers and airport staff. It’s all part of an ongoing series of interactive guest-driven marketing campaigns sponsored by luxury traveler retailer DFS Group.

Mitchell Int’l First in Industry to Host Goodwill Internship Program

Mitchell Int’l First in Industry to Host Goodwill Internship Program
An internship program at Milwaukee Mitchell International Airport (MKE) is literally changing lives by providing invaluable work experience for young adults with disabilities. The initiative also enhances the airport’s culture and provides concessionaires with a new pool of candidates to meet their workforce needs.

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2022 Charlotte Douglas International Airport Report of Achievement

Giving back to the community is central to what Charlotte Douglas International Airport and its operator, the City of Charlotte Aviation Department, is about, and last year was no different. 

Throughout 2022, while recovering from the COVID-19 pandemic, we continued our efforts to have a positive impact on the Charlotte community. Of particular note, we spent the year sharing stories of how Connections Don't Just Happen at the Terminal - from creating homeownership and employment opportunities to supporting economic growth through small-business development and offering outreach programs to help residents understand the Airport better.

This whitepaper highlights the construction projects, initiatives, programs and events that validate Charlotte Douglas as a premier airport.

Download the whitepaper: 2022 Charlotte Douglas International Airport Report of Achievement.

 

 




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