Category - IT/Communications

Calgary Int'l Loads New Terminal With Passenger-Processing Technologies

Last fall, YYC Calgary International Airport (YYC) in Alberta capped its $2 billion airport development program with the opening of a new five-level, 2 million-square-foot terminal brimming with state-of-the-art technologies (see list to the left for specifics). Together with a 14,000-foot runway that opened in June 2014, the projects represent the largest single infrastructure program in the airport's history.

Roanoke Regional Installs Beacons to Track Ground Transportation Providers

When Tim Bradshaw took the helm as executive director at Roanoke-Blacksburg Regional (ROA) in 2014, the Virginia airport didn't have a ground transport policy. These days, ROA not only has a formal policy in place, it also has a new system that uses low-cost beacons to track activity and revenue.

Tulsa Int'l Performs Cybersecurity Audits

As director of Information Technology at Tulsa International Airport (TUL), James Rockholt knows a thing or two about cybersecurity. It's what he doesn't know that keeps him awake at night. The scope of potential problems that fall under his domain is mindboggling, ranging from inside threats mounted by disgruntled employees or tenants to attacks from outside forces such as professional cyber criminals, politically motivated attackers (hacktivists), state-sponsored aggressors from foreign countries, "script kiddies," and even customers passing through the terminal.

San Francisco Int'l Installs Wayfinding Towers & Custom Self-Service Check-in Units

As part of an ongoing effort to improve the passenger experience, San Francisco International Airport (SFO) recently debuted more than 80 new common-use self-service units (CUSS) in its International Terminal.

Sloulin Field Launches Website to Promote, Chronicle Construction of New Airport

When Steve Kjergaard accepted the position as director at Sloulin Field International Airport (ISN) six years ago, he thought it would be a static, solid three-year experience without much fanfare. Boy was he wrong. Shortly after he arrived at the North Dakota facility, an oil boom struck and flooded the area with geologists, oil field workers and contractors. Hotel rooms and rental cars became scarce, and traffic at ISN ballooned.

Nantucket Memorial Goes Paper-Free for Part 139 Recordkeeping & FBO Ops Management

With more than 16 million annual enplanements, Boston Logan International Airport (BOS) is the undisputed grande dame of Massachusetts. What many people don't know, however, is that during summer, the state's second-largest airport rivals BOS' flight operations due to its own volume of general aviation traffic.

Industry Insiders Offer Online Forums for Airport Colleagues

Once the exclusive domain of tech geeks and ultra-serious computer gamers, online forums are now mainstream information sources for many people. Airport operators and personnel, in fact, have multiple industry-specific sites at their disposal.

Airports Leverage Technology to Take the Mystery Out of Security Wait Times

Wait times at TSA checkpoints became a hot topic this summer, especially when passengers stuck in screening lines began missing flights after arriving hours before their departure times. As lines grew, so did the frustration, and U.S. airports redoubled ongoing efforts to keep passengers happy while maintaining high security levels.

Ottawa Int'l Improves Control Center By Integrating Airfield Operation Data

Collaboration and ongoing improvement are guiding principles at Ottawa Macdonald-Cartier International (YOW). Recent enhancements to the airport's high-tech operations control center demonstrate how important both are at the Ontario facility.

Detroit Metro Rolls Out High -Tech Digital Directories

As airports become increasingly complex environments to navigate, guests need more help from wayfinding aids. Detroit Metropolitan Airport (DTW) is doing its part to relieve travelers’ stress by installing digital LG directories throughout its two terminals.

John Wayne Airport Considers Software to Track Fee Payment from Ride-Sharing Vehicles

When Uber burst onto the scene several years ago, using a smartphone app to arrange rides from privately owned vehicles struck a chord with select customers. Early adopters bragged enthusiastically about the money they were saving, other companies launched similar services and a new business model was born: transportation network companies (TNCs).

Denver Int'l Adds Customized Television Network

Denver International Airport (DEN) is adding a touch of Hollywood to its nature-friendly culture with a customized television network. The project is not about red carpets and entourages; it's simply another program to engage passengers and make their travel more enjoyable. A national media company provides specially modified programming for travelers and ultra-targeted advertising is expected to boost non-airline revenue - another ongoing effort at the busy hub.

Emergency Drill at Rochester Int'l Includes Social Media Simulation

When disaster strikes, airport staff must react quickly and decisively - almost instinctively. That's why annual emergency training is so important. It helps employees perform appropriately and safely by providing opportunities to practice their particular roles in prescribed response procedures.

Lakeland Regional Switches to Cloud-based System for Airfield Maintenance Records

Mowing an airfield requires an organized process - especially in Florida, where grass grows quickly thanks to never-ending sun and ample moisture. Lakeland Linder Regional Airport (LAL), situated on 1,700 acres of land between Tampa and Orlando, enhanced its approach last summer by changing from one-dimensional paper recordkeeping to a more integrated cloud-based software system.

3 Strategies for Keeping Customer Wi-Fi Humming at Peak Performance

There's no denying it: cell phones, laptops and tablets are officially ubiquitous. According to SAP, there were more mobile devices than people on Earth at the end of 2013.

Daytona Beach Int'l Hits Mother Lode When Mining Zip Code Data

Commercial airports certainly know where their travelers are going; but many don't know where they are coming from. Daytona Beach International Airport (DAB) in Florida has been tracking such information for about six years, and officials enjoy the rewards that come with being in the know: more targeted advertising campaigns and stronger appeals for additional airline service.

Mobile Passport App Eases Congestion at Miami Int'l

In February, customers at Miami International Airport (MIA) began using a new mobile app designed to ease long lines at U.S. Customs stations. Although data is still being collected, preliminary reports indicate that wait times have been cut in half.

Midway Streamlines Preventive Maintenance with New Asset Management System

Midway International Airport (MDW) is upping its game when it comes to tracking and maintaining assets both inside the terminal and on the airfield. Skyline Management Group, the Chicago airport's property management firm, purchased a Web-based system for managing preventive and on-demand maintenance in late 2012; and company officials report that it is saving time and money alike.

McCarran Extends Wi-Fi Access to Ramp & Beyond

Ten years ago, McCarran International Airport (LAS) in Las Vegas became one of the first U.S. airports to offer passengers free Wi-Fi inside its terminal. Now, the airport is beaming Wi-Fi outside, to passengers sitting on its ramps in arriving and departing aircraft.

Beacons Offer Bridge to Common Goal of Customer Service

Beacon technology is nothing new, but the way it is being implemented at airports certainly is. Phil Easter, director of mobile apps at American Airlines, says that beacons build a bridge between the airport authority and the airlines by providing information that benefits both, and, most importantly, benefits their common customers, the passengers.

Denver Int'l Improves Efficiency, Reduces Costs With Building Information Modeling

Building Information Modeling (BIM) is nothing new at Denver International Airport (DEN). Colorado's busiest airport has used the advanced computer-modeling method for years, investing millions of dollars to collect countless bits of data about its facilities and assets. But these days, it's taking BIM to a whole new level by using the process to develop an incredibly detailed 3-D virtual model of the airport.

Mobile Mapping Maximizes Efficiency of Pavement Program at Houston Intercontinental

To better define future pavement needs and to establish more effective asset management strategies, the Houston Airport System recently completed an assessment of 100% of the runways and taxiways at three locations: George Bush Intercontinental Airport, William P. Hobby Airport and Ellington Airport.

Airports Get Social on Facebook and Twitter

The average A380 is said to contain 450 smartphones, 213 laptops and 207 tablets. And the passengers carrying them continually leave imprints on social media sites around the world.

High-Tech Strategies for Lease Management

Managing airport leases inherently requires a lot of recordkeeping. Even for a basic T-hangar, airports must document specific dimensions, features and improvements. Necessary tenant information includes the type of plane, amount of rent, payment dates and current proof-of-insurance. Multiply all that by 200 or 300 hangars, and the task becomes daunting for smaller airports with limited staff and budgets.

New Boarding Pass Scanners Guide Passengers to Gates & Concessions at Boston Logan

What began as a digital signage initiative at Boston Logan International Airport (BOS) has evolved to include an industry first: boarding pass scanners that help direct passengers to their gates and deliver information about flight updates and concessions' options along the way. The innovative wayfinding/flight information/marketing combo is not only improving the passenger experience at BOS, it's also inspiring airports around the country to follow suit.

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