Category - IT/Communications

Website Platform Helps Airports Attract More Customers

Website Platform Helps Airports Attract More Customers
Growth can be elusive for any airport, especially small ones that suffer “leakage”—the loss of customers to larger nearby airports. Appleton International Airport (ATW) in east-central Wisconsin and Columbia Metropolitan Airport (CAE) in South Carolina have a new tool to help plug their revenue-killing leaks: FlyMyAirport from Airport One LLC.

Virtual Ramp System at Kansas City Int’l Provides 360-Degree View of Airfield

Virtual Ramp System at Kansas City Int’l Provides 360-Degree View of Airfield
After four years of construction and many more years of planning, Kansas City International Airport (MCI) opened its new $1.5 billion terminal this February. With 39 gates, 1 million square feet of terminal space and 6,200 parking spots, the new facility represents the largest single infrastructure project in Kansas City’s history.

Interactive Web Page Offers Planning Tools for Memphis Int’l Travelers

Interactive Web Page Offers Planning Tools for Memphis Int’l Travelers
It’s sad, but true: Most route maps on airport websites are about as bland as in-flight meals. But Memphis International Airport (MEM) recently spiced up its version by offering customers a veritable smorgasbord of intel about flight destinations and associated attractions—all on one sleek web page with lots of videos and clickable links.

Seattle-Tacoma Int’l Invests in Data Management Upgrade

Seattle-Tacoma Int’l Invests in Data Management Upgrade
When Seattle-Tacoma International Airport (SEA) implemented operations management software a few short years ago, Safety Management Systems Specialist Adam Varo saw tremendous opportunities for broader applications.

Philadelphia Int’l is Updating - and Monetizing - Its Information Technology Network

Philadelphia Int’l is Updating - and Monetizing - Its Information Technology Network
Philadelphia International Airport (PHL) has embarked on a comprehensive program to take its information technology (IT) network far into the future. The vision is to create and own a seamless, standardized network that optimizes the passenger experience and provides efficient service for carriers and tenants. If all goes according to plan, the new network will eventually produce additional revenue.

LaGuardia and Toronto Pearson Int’l Leverage Passenger Tracking Software to Manage Queues, Improve Flow

LaGuardia and Toronto Pearson Int’l Leverage Passenger Tracking Software to Manage Queues, Improve Flow
Toronto Pearson International Airport (YYZ) and Terminal B at LaGuardia Airport (LGA) clearly know the importance of finding ways to better analyze passenger flow to enhance daily operations. Each independently sought software that could collect and manage data to help improve terminal operations and passenger satisfaction.

Greenville-Spartanburg Int’l Produces Podcasts to Showcase Airport and Region

Greenville-Spartanburg Int’l Produces Podcasts to Showcase Airport and Region
Greenville-Spartanburg International Airport (GSP) focuses on moving people and cargo 365 days a year. Last year, the Upstate South Carolina airport entered a new arena—broadcasting—when it launched Carolina Traveler, a podcast about the airport and region.

Digital Software Improves Productivity at Des Moines Int’l and Waco Regional

Digital Software Improves Productivity at Des Moines Int’l and Waco Regional
It was 2019, and Clint Torp had just started his new job as director of Operations at Des Moines International Airport (DSM) in central Iowa. As the new kid on the block, Torp began familiarizing himself with the facility’s operations and processes. And it didn’t take long before he realized the data collection system DSM had in place wasn’t providing enough data or the right data. As a self-professed “data guy,” Torp knew straight away that he wanted to make some changes.

Seattle-Tacoma Int’l Leverages Artificial Intelligence to Improve Visibility, Management of Ground Operations

Seattle-Tacoma Int’l Leverages Artificial Intelligence to Improve Visibility, Management of Ground Operations
Space is at a premium for many airports, particularly those in North America. When it’s time to grow, they are often expected to find creative ways to accommodate more flight operations in their existing footprints.

Airports Offer Virtual Queuing to Improve Predictability and Flow at Security Checkpoints

Airports Offer Virtual Queuing to Improve Predictability and Flow at Security Checkpoints
Wait times at TSA checkpoints have long been a wildcard for travelers, and the COVID pandemic has only exacerbated the unpredictability. In addition, it has heaped on the additional need to maintain proper social distancing while passengers wait in line.

Smart Runway at Hill Air Force Base Could Change the Future of Airfield Pavement Design

Smart Runway at Hill Air Force Base Could Change the Future of Airfield Pavement Design
Every time an aircraft lands on the runway at Hill Air Force Base (HIF) in northern Utah, a mountain of data is captured. More than 80 sensors collect information about pressure, temperature, moisture and other key factors for pavement engineers to parse and dissect. There are even wireless sensors shaped like pebbles mixed into the pavement that transmit data about pressure and slight movements within the pavement system. The goal of this project is to learn more about the way environmental factors and various aircraft affect runway pavements.

Airports Throughout Maine Roll Out New System to Record Aircraft Data

Airports Throughout Maine Roll Out New System to Record Aircraft Data
When an aircraft is involved in a crash, finding the “black box” flight data recorder and cockpit voice recorder is imperative to subsequent investigations. If an accident takes place at a general aviation airport without a control tower, or when personnel are not on duty, it is much harder to analyze the communications and conditions that preceded the accident.

Skyxe Saskatoon Expands Use of Common-Use Systems

Skyxe Saskatoon Expands Use of Common-Use Systems
Stephen Maybury, president and chief executive officer of Skyxe Saskatoon Airport (YXE), aptly proclaimed 2020 a year of “resilience and fortitude.” At the low point in April, passenger volume at YXE was off fully 98%, and it remained down 69% through year-end.

Enterprise Data Warehouse Centralizes Operational Info for Key PANYNJ Airports

Enterprise Data Warehouse Centralizes Operational Info for Key PANYNJ Airports
In a flash, the information that airports routinely collect about arrivals, departures, passenger counts, etc. has become more important than ever. Records detailing where each passenger originated, for instance, are crucial in light of COVID-19 travel restrictions and advisories.

Cincinnati/Northern Kentucky Int’l Leverages Innovation

Cincinnati/Northern Kentucky Int’l Leverages Innovation
Stroll through Cincinnati/Northern Kentucky International Airport (CVG) and you might encounter a machine without an operator scrubbing the floors, a small cargo pod dutifully rolling behind an employee as if by magic, and any number of other tech-forward devices hard at work.

McCarran Int’l, Lehigh Valley Int’l Launch Coronavirus Response Campaigns

McCarran Int’l, Lehigh Valley Int’l Launch Coronavirus Response Campaigns
With air traffic down dramatically and the future of the COVID-19 pandemic still uncertain, this has already been a trying year for the entire industry. Many airports are tackling the need for additional communication with employees and passengers by developing public awareness campaigns to emphasize the importance of social distancing, stopping the spread and other key measures.

Nashville Int’l Launches New Website Design

Nashville Int’l Launches New Website Design
Nashville International Airport (BNA) has completed numerous brick-and-mortar improvements in recent years to keep pace with the region’s booming economy and population growth. And now, BNA has an improved online presence as well.

Whitehorse Int’l Embraces Drone Technology for Airfield Surveys

Whitehorse Int’l Embraces Drone Technology for Airfield Surveys
For years, airport operators categorically derided drones as a safety risk and general nuisance. Now, many are putting them to work for security surveillance, wildlife management and other operation-enhancing purposes.

Updated Info & Public Address Systems Reflect the New Vision at Nashville Int’l

Updated Info & Public Address Systems Reflect the New Vision at Nashville Int’l
Flight information display systems (FIDS) are a passenger’s lifeline. With all the crucial information travelers need to get to their gates on time, they’re bound to create an impression on visitors. The real question is whether that impression is positive or negative.

Louisville Regional Airport Authority Survives Cyberattack Unscathed

Louisville Regional Airport Authority Survives Cyberattack Unscathed
Last spring, David Prince was enjoying a Sunday afternoon barbecue with his family when he received a troubling phone call from work. Employees at Louisville Regional Airport Authority were suddenly unable to open shared files.

Vancouver Int’l Coordinates Communication System With 9-1-1 Service

Vancouver Int’l Coordinates Communication System With 9-1-1 Service
Vili Antic, technical analyst at Vancouver International (YVR), sleeps well at night knowing that a cutting-edge public safety and communications system is in place at the British Columbia airport. The system helps coordinate emergency response from ambulance service, firefighters and police officers, and it receives ongoing updates to add coverage and capacity.

Dynamic Digital Display Illuminates New Check-in Canopy at Richmond Int’l

Dynamic Digital Display Illuminates New Check-in Canopy at Richmond Int’l
When Richmond International Airport (RIC) built its new terminal in 2007, the original budget included funds for an array of state-of-the-art digital displays in the passenger check-in area. However, escalating construction costs and subsequent value engineering resulted in a much different outcome.

Mineta San Jose Int’l Partners with U.S. Customs & Border Protection on Facial Recognition Systems to Screen Arriving & Departing Int’l Passengers

Mineta San Jose Int’l Partners with U.S. Customs & Border Protection on Facial Recognition Systems to Screen Arriving & Departing Int’l Passengers
As the gateway to Silicon Valley, it’s natural for Mineta San Jose International Airport (SJC) to leverage technology, researched and developed by local tech companies, to solve everyday passenger processing challenges. Of late, the California airport is using biometric facial recognition technology to screen international passengers and is leading the way for other U.S. airports to follow.

Kansas City Int’l Test Drives Asset Management Software in Maintenance Facility

Kansas City Int’l Test Drives Asset Management Software in Maintenance Facility
In November 2017, local residents voted in favor of building a new terminal at Kansas City International Airport (MCI), with a resounding 75% saying yes to the project. The terminal is scheduled to open at the end of 2023 on the site of the now-closed Terminal A.

Love Field Deploys Next-Generation Wireless System

Love Field Deploys Next-Generation Wireless System
Mark Duebner, director of Aviation for Dallas Love Field Airport (DAL), worked for the city of Dallas in various capacities before joining the airport team. (He was even the top civilian commander for the Dallas police.) As he amassed experience in various posts, Duebner developed a strong affinity for cultivating purposefully open and constructive relationships with vendors.

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2022 Charlotte Douglas International Airport Report of Achievement

Giving back to the community is central to what Charlotte Douglas International Airport and its operator, the City of Charlotte Aviation Department, is about, and last year was no different. 

Throughout 2022, while recovering from the COVID-19 pandemic, we continued our efforts to have a positive impact on the Charlotte community. Of particular note, we spent the year sharing stories of how Connections Don't Just Happen at the Terminal - from creating homeownership and employment opportunities to supporting economic growth through small-business development and offering outreach programs to help residents understand the Airport better.

This whitepaper highlights the construction projects, initiatives, programs and events that validate Charlotte Douglas as a premier airport.

Download the whitepaper: 2022 Charlotte Douglas International Airport Report of Achievement.

 

 




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