Last week’s extreme temperatures, snow and other factors created large numbers of flight cancellations, disruptions, and delays for holiday travelers. Days later, passengers continue to experience difficulty getting to their destinations and recovering their baggage. As a result, DEN CEO Phillip A. Washington has requested each of DEN’s three major carriers participate, with DEN, in an AAR in order to document the findings to learn from the challenges and successes of the latest storm and its resulting impacts. Input from other airline partners and vendors is encouraged as well.
The AAR will enable the airlines and airport to capture details while they are still fresh. We envision all airlines and airports reviewing these learnings and establishing best practices for major winter storm incidents like we just experienced.
“I believe it’s critically important that we seize the opportunity to learn from every incident. I have conducted AARs on a regular basis throughout both my military and transportation career,” said DEN CEO Phillip A. Washington. “Though airline accountability is imperative for this latest event, we want to determine why flight disruptions and delays happened and how we can improve the overall operations here at DEN going forward for the good of our flying passengers. In the meantime, we have asked the Denver Police Department to increase security around the baggage claim area until passengers can be reunited with their bags, and we are continuing to provide blankets, diapers and other amenities for stranded passengers.”
Denver International Airport is the third-busiest airport in the world. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually. For more information visit www.FlyDenver.com, check us out on YouTube and Instagram, like us on Facebook and follow us on Twitter.
2022 Charlotte Douglas International Airport Report of Achievement
Giving back to the community is central to what Charlotte Douglas International Airport and its operator, the City of Charlotte Aviation Department, is about, and last year was no different.
Throughout 2022, while recovering from the COVID-19 pandemic, we continued our efforts to have a positive impact on the Charlotte community. Of particular note, we spent the year sharing stories of how Connections Don't Just Happen at the Terminal - from creating homeownership and employment opportunities to supporting economic growth through small-business development and offering outreach programs to help residents understand the Airport better.
This whitepaper highlights the construction projects, initiatives, programs and events that validate Charlotte Douglas as a premier airport.
Download the whitepaper: 2022 Charlotte Douglas International Airport Report of Achievement.