b'GROUND SUPPORTCVG57Implementing and Learning the New SystemWeller notes that detailed planning sessions and continued communication with airlines and CVG Facilities personnel were critical to coordinating the use of gates during construction. Communication, phasing and moving bridges around was the toughest task, he recalls. With the help of the airline operations teams, passengers werent affected severely because the majority of the work we did wasnt in the concourse. Bailey, from AERO BridgeWorks, emphasizes the same strategies: The AERO and CVG project teams remained flexibleAero BridgeWorks replaced 28 passenger boarding and were in constant communication. This approach to teamworkbridges, two at a time, over the course of 11 months. allowed the project to successfully coordinate work around other capital projects, active gate operations and stakeholderservice crews were accustomed to using at CVG. To tackle the requirements. long, but necessary, education process, the airport set up several Twist Aeros Katterhenry credits CVG for fostering a stronginstructional packages, including a train the trainer program. collaborative environment. Working closely with AEROWe put on more training sessions than we ever dreamed we BridgeWorks and the airport team allowed Twist to stay in syncwould have to, Weller reflects.from planning through install, she remarks.Despite these challenges, he notes that the project team After the new systems were installed and commissioned, thesuccessfully minimized impact on airline operations and project was still not over for airport personnel. Training was apassenger experience. Moreover, the 28 new boarding bridges significant factor because the new bridges include technology thatand systems that support them are resonating with travelers and is essentially 30 years more advanced than what airline groundstaff alike. Learn more about D.S. BrownsDelpatch Elastomeric ConcreteDelastic Compression Seals dsbrown.com | 419-257-3561 |AirportImprovement.comSeptember 2025'