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When Denver International Airport (DEN) lays out the welcome mat, it goes all out. The largest and fifth-busiest airport in the United States now features a signature entry sign that stretches a quarter-mile long, with more than 900 LED-lighted poles that form a ribbon of moving light.
The decision to replace the carpeting throughout northwest Florida’s Destin-Fort Walton Beach Airport (VPS) was a practical one. After all, millions of passengers had trekked through the terminal since it opened in 2004, and the original carpeting was beginning to show its age.
Portland International Airport (PDX), much like the city itself, takes pride in all things local and unique. The array of food, drinks and art throughout its five concourses communicates that pride in no uncertain terms.
When cargo flights are delayed or diverted, it not only affects customers expecting freight, it also impacts airports handling the traffic. Sometimes it takes a domino effect of gate shifts to accommodate off-schedule or unexpected cargo flights.
New York Governor Andrew M. Cuomo has put the state’s money where its airports are. Recognizing and emphasizing the importance of air transportation to general economic prosperity, the governor launched the $200 million Upstate Airport Economic Development and Revitalization Competition in 2016.
It has been about seven years since Uber and other transportation network companies (TNCs) first hit the streets in the United States.
Quebec City’s Jean Lesage International Airport (YQB) recently doubled the size of its terminal, made widespread technology upgrades and increased baggage handling capacity using an innovative project delivery method that had airport employees—not outside contractors—managing and coordinating all of
Patrolling the perimeter fence at Savannah/Hilton Head International Airport (SAV) is a difficult task, thanks to about 400 acres of swampland—and the alligators, snakes and other wildlife that live there. But it’s an easy job for a camera-equipped drone.
Since 2006, Detroit Metropolitan Wayne County Airport (DTW) has been incrementally transitioning its airfield lighting from incandescent to light emitting diode (LED) technology.
Early last year, Fort Lauderdale-Hollywood International Airport (FLL) in Broward County, FL, experienced the deadliest airport shooting in U.S. history when a passenger killed five people and sent six others to the hospital with injuries.
Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack.
There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries.

Customer Service Enhanced with BHS Expansion

The Houston Airport System (HAS) has a long-term initiative to eliminate all customer experience difficulties from Terminal A to Terminal E at George Bush Intercontinental Airport. Speedy and accurate baggage delivery has been an area of recent focus.

Palm Beach Builds Seven-Story Parking Garage

Palm Beach International Airport (PBI) has a lot of changes planned, and the first big project is complete and already being used by the flying public... It's tough to miss. The new seven-story parking garage opened in August, ahead of a revision to the airport's master plan that calls for even more broad expansions of the Florida airport.

National Guard Shields Airport Neighbors from C-5 Run-Up Noise

The Lockheed C-5 Galaxy could have presented noise problems at the new Tennessee Air National Guard's 164th Airlift Wing base at Memphis International Airport because the C-5s are required to execute ground engine run-ups, revving the engines up to flight levels, as part of standard maintenance.

Indianapolis International Gets a Move On

Managing change is rarely easy. It becomes potentially mind-boggling, however, when it involves more than 3,000 employees, 10 major airlines and about 180 daily departures. Such is the case at Indianapolis International Airport.

TSA Pilot Prompts a Hands-Off

The Transportation Security Administration (TSA) is constantly evaluating various technologies through pilot programs. One such effort, the Cambria pilot, is testing the use of computed tomography (CT) technology at airport checkpoints.

JFK Goes "SUE Happy"

Negative connotations may spring to mind when 'SUE' is heard in conversation. However, airports are increasingly finding this term to be overtly positive. SUE does, after all, help prevent schedule delays, excess costs and even lost lives during construction.

New Tanks and Off-Loading Stations Fuel Growth in Fort Myers

Soon after Southwest Florida International Airport in Fort Myers opened its new 28-gate terminal in 2005, planning began for a new fuel facility. The result was a $6 million, three-year project designed to increase fueling capacity, efficiency and safety while updating existing facilities to evolving environmental regulations.

The Most Wonderful Time of the Year

Like many airports, Winnipeg James Armstrong Richardson International decks its halls for the winter holidays. This year, it will spend thousands of dollars on everything from professionally strung lights and wreaths to a variety of holiday entertainers - including, of course, a few hours of Santa's time during his busiest season.

Dulles, O'Hare & Sea-Tac Prepare for Historic Runway Openings

The intertwined web of the U.S. air traffic system will experience notable changes when new runways at three different airports open on Nov. 20. The effects of increased capacity at Dulles International, O'Hare International and Seattle-Tacoma International (Sea-Tac) are sure to be felt nationwide - especially during inclement weather.

Tampa Revamps Concessions & Retail for $13.5 Million

Tampa International Airport (TPA) snagged the title of "best airport in the country" in a recent Zagat survey, but it's not resting on its laurels. Throughout the past year, TPA has initiated extensive improvements to more than half of the retail and food/beverage offerings in the airport and has introduced new concepts throughout its airside and landside facilities.

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Featured Video

FREE Webinars

Leveraging Technology Throughout the Airport SMS Lifecycle

AGATI

RECORDED: Thursday, September 7th, 2017 at 11:00 am EDT

Most airport layouts were designed when passengers played cards while waiting for a flight because an onboard meal was an expectation and the very idea of a smartphone would have been laughable.

What was once a mess of beam seating everywhere now has a multi-function use: part lounge, part cafe, part office and a wealth of amenities. New uses of spaces as well as new types of furniture are finding their way into the airport because today's passenger is really focused on getting to point B rather than the journey itself. Airport design and furniture elements have a stronger impact on the passenger experience than one may realize. There's the comfort. The durability. The usability.

Matt Dubbe from Mead and Hunt and Joe Agati from Agati Furniture will tackle these questions and others in: Airport Interiors are Experiencing Massive Change: What You Need to Know.

View an archived version of this session in its entirety: 

View full webinar:  Airport Interiors: What You Need to Know - (Flash)
View full webinar:  Airport Interiors: What You Need to Know - (MP4 video)
Listen as Podcast:  Airport Interiors: What You Need to Know - (podcast)

Featured Video

Sea-Tac Int’l Leverages Competition to Boost Janitorial Efficiency

Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack. They divided up the work and awarded contracts to three different companies, hoping that competition among the firms will improve efficiency and tangible results.

Airline Consolidation & Dehubbing Trigger Rightsizing Projects

There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries. Everyone from chief executives to frontline foot soldiers is charged with making customer interactions exceptional, memorable and worth repeating.

Northeast Ohio Regional Maintains Commercial Certificate to Support Economic Growth

In 1965, a forward-thinking businessman and aircraft operator named Robert Morrison marshaled local politicians and civic leaders to create the Ashtabula County Airport Authority for the purpose of developing an airport that would serve as an economic driver for Ashtabula County and northeast Ohio.

Tampa Int’l Kicks Off Master Plan Updates With New Rental Car Center & Automated People Mover

Valentine’s Day was extra sweet for Tampa International Airport (TPA) this year. The growing Florida facility opened two substantial new pieces of infrastructure to the public: a $323 million consolidated rental car center and a $412 million automated people mover. Both projects were designed to reduce curbside congestion at the terminal, improve customer service and pave the way for future passenger growth.

St. Clair Regional Closes Up Shop After 10-Year Struggle

St. Clair Regional Closes Up Shop After 10-Year Struggle
Building and opening a new airport is no easy task—that goes without saying. As it turns out, closing one may not be any easier. Just ask the folks in St. Clair, MO.

Wyoming Airports Band Together to Save Their Commercial Air Service

Wyoming Airports Band Together to Save Their Commercial Air Service
When Devon Brubaker began his job as manager of Southwest Wyoming Regional Airport (RKS) in spring 2015, many residents of the southwest Wyoming community were not even aware the airport offered service to major connecting hubs. Since then, his team has worked with SkyWest Airlines to create more affordable flights, supported by more effective marketing; and Brubaker is proud of the results.

Orlando Melbourne Int’l Deploys New Airfield Radar System

Orlando Melbourne Int’l Deploys New Airfield Radar System
When you think of cities with large high-tech and engineering sectors, you probably think of San Jose, CA. Or Austin, TX. Or maybe even Huntsville, AL. But Melbourne, FL, is a powerhouse of its own, with key facilities for Northrop Grumman, Rockwell Collins, L3, General Dynamics, Thales, Embraer Executive Jets, and the world headquarters of Harris Corp.



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