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When Denver International Airport (DEN) lays out the welcome mat, it goes all out. The largest and fifth-busiest airport in the United States now features a signature entry sign that stretches a quarter-mile long, with more than 900 LED-lighted poles that form a ribbon of moving light.
The decision to replace the carpeting throughout northwest Florida’s Destin-Fort Walton Beach Airport (VPS) was a practical one. After all, millions of passengers had trekked through the terminal since it opened in 2004, and the original carpeting was beginning to show its age.
Portland International Airport (PDX), much like the city itself, takes pride in all things local and unique. The array of food, drinks and art throughout its five concourses communicates that pride in no uncertain terms.
When cargo flights are delayed or diverted, it not only affects customers expecting freight, it also impacts airports handling the traffic. Sometimes it takes a domino effect of gate shifts to accommodate off-schedule or unexpected cargo flights.
New York Governor Andrew M. Cuomo has put the state’s money where its airports are. Recognizing and emphasizing the importance of air transportation to general economic prosperity, the governor launched the $200 million Upstate Airport Economic Development and Revitalization Competition in 2016.
It has been about seven years since Uber and other transportation network companies (TNCs) first hit the streets in the United States.
Quebec City’s Jean Lesage International Airport (YQB) recently doubled the size of its terminal, made widespread technology upgrades and increased baggage handling capacity using an innovative project delivery method that had airport employees—not outside contractors—managing and coordinating all of
Patrolling the perimeter fence at Savannah/Hilton Head International Airport (SAV) is a difficult task, thanks to about 400 acres of swampland—and the alligators, snakes and other wildlife that live there. But it’s an easy job for a camera-equipped drone.
Since 2006, Detroit Metropolitan Wayne County Airport (DTW) has been incrementally transitioning its airfield lighting from incandescent to light emitting diode (LED) technology.
Early last year, Fort Lauderdale-Hollywood International Airport (FLL) in Broward County, FL, experienced the deadliest airport shooting in U.S. history when a passenger killed five people and sent six others to the hospital with injuries.
Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack.
There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries.

Boston Logan Completes Garage & Road Renovation Nearly $12 Million Under Budget & 11 Months Ahead of

It's hard to launch a construction project of any size at land-locked Boston Logan International Airport (BOS). Surrounded by water to the north, east and south, and bordered by a city neighborhood to the west, planners have very little wiggle room to divert traffic and virtually no ability to suspend operations.

Sea-Tac Anticipates Quick & Ample Dividends from Pre-Conditioned Air Project

Green has long been the color of choice at Seattle-Tacoma International Airport (SEA); and this season, it's more popular than ever. With a $43 million pre-conditioned air project largely complete, SEA looks forward to reducing costs to its resident airlines by $15 million per year and producing equally substantial reductions in emissions.

Miami Int'l Ups Safety of Fuel Farm After Devastating Fire

Miami International Airport (MIA) reached a significant and cathartic milestone in recovering from a fire that destroyed its North Pump Pad when the airport's permanent replacement farm began pumping fuel in September. Although the root cause of the fire in still under investigation, MIA has moved on at a swift, decisive pace.

Sacramento Int'l Lauds New Background Check Channeling Service

Until recently, airports had just one option for channeling their data for TSA-required employee background checks, a clearinghouse operated by the American Association of Airport Executives. It collected fingerprints and other pertinent information for every employee at every affected U.S. airport and submitted it to TSA.

Duluth Int'l Overcomes Funding Challenges to Build $77.5 Million New Terminal

Just as giant freighters traversing Lake Superior often battle brutal storms to reach Duluth, MN, the port city's airport weathered its share of financial storms before building a new $77.5 million passenger terminal. But despite the national recession, lingering economic uncertainty and budget-related shutdowns of both its state government and the FAA, Duluth International Airport (DLH) found multiple waves of grant funding to move the project forward.

Page Field Transforms Its Facilities & Business Structure

The retro-looking terminal at Page Field (FMY) in Fort Myers, FL, belies the airport's otherwise modern character and non-traditional approach to business as a general aviation airport. A $32.6 million overhaul that spanned nearly two decades from planning to its recent completion transformed FMY from a deteriorating, debt-ridden facility into an updated, eco-friendly and financially stable reliever airport. Its terminal, however, is fashioned after a World War II-era structure, in tribute to the airport's military roots.

DFW Adds Hands-On A380 Training to its Aircraft Rescue & Firefighting Curriculum

Dallas/Fort Worth International Airport (DFW) recently enhanced its well-established aircraft rescue and firefighting (ARFF) training program with $29 million of updates and renovations to its Fire Training Research Center. A mockup of an Airbus A380, the world's largest passenger jet, is now center stage.

Collin County Regional Thinks Big with Replacement Runway

Runway 18-36 at Collin County Regional Airport (TKI) is more than a new takeoff and landing surface. It's the centerpiece of $43.4 million in recent airfield improvements and a concrete example of local optimism and support for the North Texas general aviation airport.

Airports Add 21st Century Twist to Customer Service

A new breed of customer service representatives is popping up in a handful of eastern U.S. airports. They speak to passengers in a clear, pleasant voice and maintain a steady, predictable level of patience and enthusiasm - even though they work 24/7. They're never pulled away on a more urgent matter and hold strictly to the "company line" that airport officials want them to convey.

Long Beach Municipal Revamps its Retail & Food/Beverage Program

For Airport Director Mario Rodriguez, the $45 million concourse project nearing completion at Long Beach Municipal (LGB) is about far more than providing enough capacity to move people through the facility. "We want to make sure that they move through in a very nice way," he specifies. "We want to make sure they're comfortable."

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Featured Video

FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

The 3D sensors and software solutions from Switzerland based Xovis have established as the industry's standard to measure and predict KPIs such as waiting times, process time and passenger throughput. Today, more than 45 international airports in and outside the USA count on Xovis.

During the webinar, Marc Rauch, Managing Director Xovis USA presents the technology of the global market leader in passenger flow monitoring including the following topics:

  • About Xovis
  • Xovis' Passenger Flow Measurement System
  • Technology and capabilities
  • Use Cases
  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
View full webinar:  Tackle Waiting Times in 3D - (MP4 video) 
Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

Featured Video

Sea-Tac Int’l Leverages Competition to Boost Janitorial Efficiency

Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack. They divided up the work and awarded contracts to three different companies, hoping that competition among the firms will improve efficiency and tangible results.

Airline Consolidation & Dehubbing Trigger Rightsizing Projects

There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries. Everyone from chief executives to frontline foot soldiers is charged with making customer interactions exceptional, memorable and worth repeating.

Northeast Ohio Regional Maintains Commercial Certificate to Support Economic Growth

In 1965, a forward-thinking businessman and aircraft operator named Robert Morrison marshaled local politicians and civic leaders to create the Ashtabula County Airport Authority for the purpose of developing an airport that would serve as an economic driver for Ashtabula County and northeast Ohio.

Tampa Int’l Kicks Off Master Plan Updates With New Rental Car Center & Automated People Mover

Valentine’s Day was extra sweet for Tampa International Airport (TPA) this year. The growing Florida facility opened two substantial new pieces of infrastructure to the public: a $323 million consolidated rental car center and a $412 million automated people mover. Both projects were designed to reduce curbside congestion at the terminal, improve customer service and pave the way for future passenger growth.

St. Clair Regional Closes Up Shop After 10-Year Struggle

St. Clair Regional Closes Up Shop After 10-Year Struggle
Building and opening a new airport is no easy task—that goes without saying. As it turns out, closing one may not be any easier. Just ask the folks in St. Clair, MO.

Wyoming Airports Band Together to Save Their Commercial Air Service

Wyoming Airports Band Together to Save Their Commercial Air Service
When Devon Brubaker began his job as manager of Southwest Wyoming Regional Airport (RKS) in spring 2015, many residents of the southwest Wyoming community were not even aware the airport offered service to major connecting hubs. Since then, his team has worked with SkyWest Airlines to create more affordable flights, supported by more effective marketing; and Brubaker is proud of the results.

Orlando Melbourne Int’l Deploys New Airfield Radar System

Orlando Melbourne Int’l Deploys New Airfield Radar System
When you think of cities with large high-tech and engineering sectors, you probably think of San Jose, CA. Or Austin, TX. Or maybe even Huntsville, AL. But Melbourne, FL, is a powerhouse of its own, with key facilities for Northrop Grumman, Rockwell Collins, L3, General Dynamics, Thales, Embraer Executive Jets, and the world headquarters of Harris Corp.



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