November 8, 2017
ST. LOUIS – Airports Council International – North America (ACI-NA) announced the recipients of the 2017 Excellence in Airport Marketing, Communications, and Customer Service Awards on November 7, 2017, during an awards gala during the 2017 Marketing and Communications Conference in St. Louis, MO. Miami International Airport received the 2017 Peggy G. Hereford Award recipient as the airport with the most overall recognition in the contest categories.
Communication, marketing, and customer service professionals play a leading role in telling the story of an airport within the community and to the broader aviation system, said ACI-NA President and CEO Kevin M. Burke. ACI-NA is pleased to recognize achievements of these professionals and their dedication to connecting with their passengers and communities in meaningful ways.
Since its formation in 1990, the contest recognizes the quality of work, abundance of talent, and creativity within the marketing and communications field of the airport industry. This year, the contest received nearly 350 entries in 19 categories in communication, marketing and customer service.
Miami International Airport was named the recipient of the Peggy G. Hereford award, the contests top accolade. The award is regarded throughout the airport industry as the highest honor an airport can earn for marketing and communications excellence. The award recognizes overall creativity in communicating the airports message, effectiveness in connecting with audiences, and the overall scope of the airports effort in marketing and public relations.
We are incredibly honored to once again be recognized among all airports in North America as a leader in marketing and communications, said Miami-Dade Aviation Director Emilio T. Gonzalez. We take great pride in our engagement with MIA travelers and the local community, so it is deeply gratifying to receive the Peggy G. Hereford Award for the second time because of those efforts.
Miami International Airport placed in the following six categories:
Brand Identity
Honorable Mention
Community Education and Outreach
Honorable Mention
Responsive Communications
First Place
Websites
First Place
Partnering with Concessionaires/Service Providers
First Place
Customer Service Campaigns Large Airports
First Place
A complete list of winners is as follows:
Annual Reports
Vancouver Airport Authority
First Place
John Wayne Airport
Honorable Mention
Brand Identity
Kansas City International Airport
First Place
Miami International Airport
Honorable Mention
Cincinnati/Northern Kentucky International Airport
Honorable Mention
Digital Advertising
General Mitchell International Airport
First Place
Toronto Pearson International Airport
Honorable Mention
Partnering with Carriers
Oakland International Airport
First Place
Louis Armstrong New Orleans International Airport
First Place
Tampa International Airport
Honorable Mention
Vancouver Airport Authority
Honorable Mention
Print Communications
Houston Airport System
First Place
General Mitchell International Airport
Honorable Mention
Promotional Items
Chicago Department of Aviation
First Place
Edmonton International Airport
Honorable Mention
Social Media Campaigns
Denver International Airport
First Place
Kansas City International Airport
Honorable Mention
Phoenix Sky Harbor International Airport
Honorable Mention
Newsletters
Tampa International Airport
First Place
Cincinnati/Northern Kentucky International Airport
Honorable Mention
Radio Advertising
Louisville International Airport
First Place
London International Airport
Honorable Mention
Video and Film Production
Edmonton International Airport
First Place
Pittsburgh International Airport
Honorable Mention
Vancouver Airport Authority
Honorable Mention
Community Education and Outreach
YYC Calgary International Airport
First Place
Evansville Regional Airport
Honorable Mention
Miami International Airport
Honorable Mention
Responsive Communications
Miami International Airport
First Place
Dallas Fort Worth International Airport
Honorable Mention
Websites
Miami International Airport
First Place
Cincinnati/Northern Kentucky International Airport
Honorable Mention
Special Events
Evansville Regional Airport
First Place
Louis Armstrong New Orleans International Airport
Honorable Mention
Customer Service Technology Innovation
Norman Y. Mineta San Jose International Airport
First Place
Vancouver Airport Authority
Honorable Mention
Partnering with Concessionaries/Service Providers
Miami International Airport
First Place
Vancouver Airport Authority
Honorable Mention
Pittsburgh International Airport
Honorable Mention
San Diego International Airport
Honorable Mention
Public Relations Campaign Large Airports
Vancouver Airport Authority
First Place
Charlotte Douglas International Airport
Honorable Mention
Public Relations Campaign Medium Airports
YYC Calgary International Airport
First Place
Cincinnati/Northern Kentucky International Airport
Honorable Mention
Public Relations Campaign Small Airports
Greenville-Spartanburg International Airport
First Place
Marketing Campaign Large Airports
Denver International Airport
First Place
Chicago Department of Aviation
Honorable Mention
Marketing Campaign Medium Airports
Kansas City International Airport
First Place
Winnipeg Airports Authority
Honorable Mention
Marketing Campaign Small Airports
Savannah/Hilton Head International Airport
First Place
Memphis International Airport
Honorable Mention
Customer Service Campaign Large Airports
Miami International Airport
First Place
Tampa International Airport
Honorable Mention
Customer Service Campaign Medium Airports
Cincinnati/Northern Kentucky International Airport
First Place
Pittsburgh International Airport
Honorable Mention
Customer Service Campaign Small Airports
Akron-Canton Airport
First Place
Reno-Tahoe International Airport
Honorable Mention
Award winners were recognized at the 2017 ACI-NA Marketing and Communications Conference in St. Louis, MO.
About ACI-NA
Airports Council International-North America (ACI-NA) represents local, regional, and state governing bodies that own and operate commercial airports in the United States and Canada. ACI-NA member airports enplane more than 95 percent of the domestic and virtually all the international airline passenger and cargo traffic in North America. Approximately 380 aviation-related businesses are also members of ACI-NA, providing goods and services to airports. Collectively, U.S. airports employ more than 1.3 million people and account for $1.2 trillion in economic activity—or seven percent of the total U.S. workforce and eight percent of GDP. Canadian airports support 405,000 jobs and contribute C$35 billion to Canada’s GDP. Learn more at www.aci-na.org.
