Cincinnati/Northern Kentucky International Airport (CVG) replaced its traditional RFP process with a streamlined RFQ approach, attracting diverse bidders and enhancing food and beverage options.
As sustainability manager for the Metropolitan Airports Commission, Emmy Waldhart spends a lot of time and effort thinking about decreasing waste, including how to help guests and airport staff fill their reusable water bottles at Minneapolis-St. Paul International Airport (MSP).
After a long time coming, an updated quick turnaround facility for consolidated rental car operations at Wilkes-Barre/Scranton International Airport (AVP) became fully operational last fall.
Designers and planners who created the luxe Chase Sapphire Lounge at LaGuardia Airport (LGA) in New York 'went for gold' regarding aesthetics, amenities and overall building standards. And they seem to have succeeded on all accounts. The new facility, which opened early this year, is impressing customers and travel industry insiders alike.
Major international airports receive countless requests every day from the millions of travelers they serve each year. Many of the requests are routine, but given the sheer number of people involved, there's no telling what travelers may need. For example, how about storing a fresh set of moose antlers, urns with ashes of passengers' loved ones, or 10-foot-tall carved wooden doors from Bali?
In addition to yellow taxicabs and world-class arts, New York City is known for cutting-edge fashion and beauty'and they all can be found at John F. Kennedy International Airport (JFK). A new retail concession in Terminal 4 showcases the city's focus on beauty, in particular.
Make no mistake, guests at Albuquerque International Sunport (ABQ) will soon get a major taste of local culture when dining and shopping at New Mexico's largest commercial airport. Already known for its distinctively Southwestern architecture and décor, ABQ is infusing more local flavor and brands into its concessions program.
In his eighth year as executive director of the Indianapolis Airport Authority, Mario Rodriguez is working to turn that frustrating theme on its ear by championing a new concessions option at Indianapolis International Airport (IND) that features some of the best products Indiana has to offer.
When Mark Gale took the reins at Fort Lauderdale-Hollywood International Airport (FLL) in early 2016, the newly inaugurated chief executive officer began presiding over a facility that was home to several airlines, yet hub to none. Just months after arriving, FLL's new chief executive began a mission to extend VIP customer service comforts and conveniences to more airport guests.
One of the three locations shuttered at the North Carolina airport was a California Pizza Kitchen in Terminal 2, and customers missed the option when traffic began to resume. Rather than plugging another standard dine-in/carry-out option into the open spot, management at RDU opted to pioneer an entirely new concept for airports: a virtual food hall with multiple concessionaires.
As the Greater Toronto Airports Authority stared down the barrel of COVID-19 back in 2020, it realized the pressing need to offer contactless concessions at Toronto Pearson International Airport (YYZ).
During the early days of the pandemic in Spring 2020, Enjoy Repeat's majority business partner of three years, SSP America, began planning a full exit from LAX. But when SSP approached Greg Plummer about selling his 25% stake in their joint venture, Plummer immediately declined. And then promptly flipped the script.
