- The website offers a more intuitive and personalized user experience for passengers with disabilities and provides helpful information for their trips.
- This initiative is one of more than 32 short-, medium-, and long-term actions that Avianca has implemented to make air travel more accessible and flexible for everyone.Â
- Travelers can consult the website at the following link: https://www.avianca.com/es/informacion-y-ayuda/asistencia-especial/
MIAMI, Jan. 16, 2025– Avianca continues to work to offer a more inclusive and accessible flight experience for its customers by announcing the launch of a new website dedicated to supporting passengers with disabilities and their companions.
With this initiative, the airline seeks to provide clear, detailed, and personalized information so all travelers can enjoy an accessible and comfortable flight experience.
The website is the result of a strategic redesign that places the user’s needs at the center, offering a more intuitive and flexible experience from trip planning to arrival at their destination. Thus, the Avianca accessibility page has:
- Separate guidance for medical and accessibility topics: allowing users and passengers to find supplies quickly.
- Disability section: Provides specific information for visual, auditory, physical, intellectual, and psychosocial disabilities, along with tailored recommendations for each stage of the customer journey.
“Accessibility is a priority for Avianca. Our new website is a significant step toward eliminating barriers and making travel easier for passengers with disabilities. By offering detailed and personalized information, we empower them to plan their journeys with greater ease and confidence”, said Michael Swiatek, Chief Accessibility Officer of Abra Group.
This initiative is part of the more than 32 actions taken by the airline to promote greater accessibility in aviation. Among them are the improvement of signage in 38 standout airplanes, with greater contrast, braille numbering, and other elements that facilitate onboard orientation, and the creation of a service guide aimed at airport teams with recommendations and good practices for serving users depending on their disability and specific needs.
Users will be able to enter the page through the following: https://www.avianca.com/es/informacion-y-ayuda/asistencia-especial/ and they may also provide feedback by entering the form below: Feedback on new avianca accessibility page
With these actions, Avianca reaffirms its commitment to creating a more inclusive and accessible experience for all its users.
About Avianca: Avianca includes Avianca —a Star Alliance member—, LifeMiles, and Avianca Cargo. With over 105 years of operation since 1919, Avianca is the leading airline in Colombia, Ecuador, and Central America, and operates one of the largest networks in Latin America. Avianca offers more than 160 routes, nearly 710 daily flights, and a fleet of 140 Airbus 320 and Boeing 787 Dreamliner aircraft connecting over 75 destinations in more than 25 countries across the Americas and Europe. In 2024, Avianca transported nearly 38 million customers on over 213,000 flights. Its loyalty program, LifeMiles, is one of the largest in Latin America with over 14 million members and 600 partner brands. Avianca Cargo is the leading operator in various markets across the Americas, serving 68 destinations and operating the region’s most environmentally efficient medium-sized cargo fleet. For more information, visit www.avianca.com
