JLL providing FM services and more for HQ and airport sites for Canada’s second largest airline
TORONTO, Sept. 29, 2025 – JLL announced today that it has been selected by WestJet, Canada’s leading low-cost airline and second-largest carrier, to provide facilities management services across a 1.9-million-square-foot portfolio that includes the airline’s corporate headquarters in Calgary and 17 airport locations nationwide.
JLL’s Aviation group, led by Managing Director Koley MacKay, is responsible for the execution and strategic sourcing across the entire spectrum of soft and hard facility services, including building, electrical, elevator and HVAC maintenance; fire and life safety; janitorial; landscaping and grounds maintenance; and waste disposal and recycling services. JLL will also provide Project and Development services upon request.
The JLL team aims to revolutionize aviation standards by delivering cost savings, enhancing operational efficiency and providing WestJet with comprehensive, adaptive facilities management services that respond to the evolving demands of the aviation industry. To achieve this, JLL is deploying a full suite of cutting-edge tools, including JLL Corrigo with a call center, Azara, JAGGAER, Avetta and more, to efficiently manage and monitor work and drive savings in purchasing and sourcing.
“Our employees and our guests are at the heart of everything we do, and we want to ensure every workplace and operational environment across our network to reflect the comfort, safety and reliability that WestJet is known for,” said Doug Townsend, Senior Manager, Corporate Real Estate at WestJet. “Partnering with JLL strengthens our ability to manage a complex, nationwide portfolio with consistency, efficiency and innovation. Their proven aviation expertise and advanced tools will help us deliver reliable, cost-effective corporate real estate and facilities operations while elevating the experience for our employees and our guests.”
JLL Account Lead Winnie Buchanan and Operations Director Jeff Anderson are managing the day-to-day operations and leading a team of FM experts across the WestJet sites. JLL Solutions Development Principal Michael Colligan and the Aviation support team are aiding in support and the transition.
“We’re thrilled to partner with WestJet to deliver world-class facilities management services that will support their continued growth and operational excellence,” MacKay said. “Our specialized aviation expertise, combined with our innovative technology platform and dedicated team, positions us to help WestJet optimize their facilities operations while reducing costs and enhancing the passenger and employee experience across their extensive network.”
“As a proudly Canadian firm, WestJet represents a significant milestone in JLL’s continued expansion across Canada’s dynamic commercial real estate market,” added Scott Barras, Head of Work Dynamics Canada at JLL. “As businesses adapt to evolving workplace dynamics and operational requirements, we’re seeing increased demand for sophisticated facilities management solutions that can scale with growth. WestJet’s selection of JLL reflects our ability to deliver innovative, technology-driven services that support Canada’s leading companies as they navigate the changing landscape of workplace and operational excellence.”
JLL’s Industrials division is the premier provider of strategic real estate advisory for aviation authorities, airlines, cargo operators and airport-related enterprises. Its specialized aviation team covers the entire real estate lifecycle from strategic portfolio planning, public-private partnerships and facilities management to transaction services, project management and operational optimization. With deep expertise in airport infrastructure, cargo facilities, maintenance hangars and aviation support services, JLL brings both the industry knowledge and global reach to transform aviation real estate portfolios into high-performing assets that enhance operational efficiency, maximize revenue potential and reduce total occupancy costs while meeting stringent regulatory and safety requirements.
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