DENVER – April 10, 2026 – Denver International Airport’s (DEN) survey results for customer satisfaction increased in Q4 2025 to 4.13 out of 5, from 4.08 in 2024, the highest score DEN has received since 2022.
DEN led all similarly sized participating U.S. airports in ease of security screening and security wait times in Q4, while increasing its overall satisfaction ranking to third place. Nearly all scores improved across the board, but specifically the score for “ease of going through security” (4.38/5) increased by 12%, since the opening of the new Security Checkpoints. The overall security screening score, which combines several questions about ease, wait times and staff courteousness, was 4.32 out of 5.
Other areas where the airport performed well included “waiting time: Border/passport control” (4.31/5), “availability of charging stations” (4.01/5, the highest ranking in North America) and “courteousness and helpfulness: airport staff” (4.20/5).
As expected, an area where the survey indicated that the airport has significant room for improvement (2.09/5) was the “impact of renovation on the overall airport experience.” DEN is currently in the Completion Phase of the Great Hall Project, with construction anticipated to be finished by the end of 2027. To see what the Great Hall will look like once it’s completed at the end of 2027, click here: Great Hall Program | Denver International Airport.
“We are very pleased to see improvement in our customer satisfaction scores and to gain a spot in our ranking against other large participating airports. It’s clear that even amid ongoing construction, our Great Hall Project is already improving the experience of our passengers,” DEN CEO Phil Washington said. “Once construction is complete, we expect customer satisfaction to improve even further. There’s a lot for our passengers to look forward to at the end of that project.
“I also want to acknowledge our Transportation Security Administration colleagues for their efforts in ensuring a safe, efficient screening experience at DEN,” Washington continued “The survey was conducted during the previous government shutdown and they really should be commended as they continue to operate with the utmost professionalism especially during periods of uncertainty with the federal budget. Their partnership is essential to DEN’s success.”
DEN subscribes to Airport Service Quality (ASQ) to measure passenger satisfaction across a variety of airport experiences. Nearly 400 airports worldwide participate in ASQ surveying, a service offered by Airports Council International (ACI) to arm airports with tools and expertise to measure and improve passenger satisfaction, business performance and airport service quality.
The survey looks at the experience of arriving at the airport, the check-in process, security screening, border/passport control, the shopping and dining experience, the cleanliness and comfort of gate areas, wayfinding, Wi-Fi, cleanliness of bathrooms and the overall airport atmosphere.
Denver International Airport is one of the busiest airports in the world. DEN is the primary economic engine for the state of Colorado, generating more than $47.2 billion for the region annually. For more information visit www.FlyDenver.com, check us out on YouTube and Instagram, like us on Facebook and follow us on Twitter. Sign up for DEN’s monthly newsletter Nonstop News.
