AirVote Index (0-100) is a relative contribution of green/yellow/red responses.
We asked Angelique Denneman, AirVote’s head of customer success, to comment on these numbers.
“Most trends are somewhat expected”, said Angelique – “but some had us scratch our heads. For example, the feedback on restroom conditions at baggage claim turns out to be one of the highest among all areas. Maybe because the facilities there are not used as much and hold well between regular services? We were not surprised to see a low index score for vending equipment: AirVote there is used mostly for issue reporting. Critical feedback signals airport teams about problem areas they can take to their vending partner.”
Over seventy percent of non-green feedback contains additional information about an issue, such as a long wait, hygiene, or lack of supplies.
AirVote will be presenting its airport solutions at the upcoming 2022 ACI-NA Annual Conference in Minneapolis in September (booth#:1326)
About AirVote
Founded in 2019, AirVote® (https://air-vote.com) is a location-specific real-time contactless customer feedback platform. Customers provide instant service feedback by scanning QR Smileys™ with their smartphones. All feedback is associated with its precise location for quick action and accurate analytics. The system’s simplicity, reasonable implementation costs, and contactless format made AirVote an attractive offering for clients in various industries and settings.
