Wellbeing Ambassadors will take care of travellers; food service is tailored and modified for heightened hygiene
As a part of reviving the travel industry, Plaza Premium Lounge re-opens selected locations globally to ensure
travellers a worry-free journey. Together with airlines and airport partners, the re-openings will help alleviate the
stresses of travel by offering travellers a safe space to relax before their journey ahead.
With constant uncertainty from the pandemic, many travellers are worried and reluctant to travel. “As a pioneer
and innovator of airport hospitality this is a crucial time for us to work with our airline and airport partners to
rebuild trust and assurance in travel by providing a safe environment for travellers at the airport,” shares Song Hoisee
CEO and Founder of Plaza Premium Group. Plaza Premium Lounge has resumed operations globally and is
serving passengers from over 100 airlines including American Airlines, Air China, Air France, British Airways, Cathay
Pacific, China Eastern Airlines, China Southern Airlines, Etihad Airways, Eva Air, Garuda Indonesia, Japan Airlines,
Qatar Airways, Singapore Airlines, Turkish Airlines, Virgin Atlantic, WestJet and Xiamen Air in Hong Kong, Macau,
Taipei, Vancouver, Jakarta, Phnom Penh, Kuala Lumpur, Kota Kinabalu, Kuching, Penang, Langkawi, New Delhi,
Hyderabad and Abu Dhabi. For more details on the openings and hours, please visit us here.
To further strengthen safety and hygiene protocols, Plaza Premium Lounge (Gate 1) at Hong Kong International
Airport, where Plaza Premium Group headquarters is located, has reopened after a renovation to reconfigure zoning
and introduce a smart self-ordering system for travellers to choose made-to-order dishes. “We are committed to
continuously enhancing our lounges, which have become an integrated component of a journey especially during
and post pandemic as travellers seek a safe and worry-free environment to relax and enjoy prior to boarding,”
continues Mr. Song. “Guests’ and our staff’s health and wellbeing is of utmost importance to us.”
Recently, Plaza Premium Group conducted a survey on “What’s Next in Airport Hospitality” gathering insights from
over 200 travel industry partners on the needs of travellers. The survey findings reinforce that traveller’s needs
and behaviours have shifted with hygiene and safety measures being top priority. In response to the ‘new normal’
the Group launches “We Care for Your Wellbeing” programme to introduce a series of health and safety measures
including body temperature checks, frequent sanitisation of all surfaces, provision of hand sanitisers at different
areas, encouraging social distancing and having a tailored minimalistic approach to food options to minimise
human contact.
