New Vaisala Care service turns service into lifecycle partnerships with clear packages and plans supporting operational needs.

Vaisala, a global leader in measurement instruments and intelligence for climate action, launches Vaisala Care, a renewed service offering that maximizes uptime, measurement quality, and asset lifetime for Vaisala weather systems and sensors. Vaisala Care combines the company’s in-house expertise, remote capabilities, and proactive lifecycle care into two tiers with clear value for customers.

From reactive support to predictable lifecycle partnerships

When challenges are managed on a one-off basis, recovery often takes more time. Vaisala Care ensures planned support that brings together prioritized access to Vaisala’s global technical support teams, remote services, defined response times, and extended warranty coverage.

Vaisala Care+ builds on this foundation with proactive lifecycle services including managed calibration programs performed by Vaisala experts, preventative maintenance, and performance enhancements to ensure long-term system reliability, stable performance, and trusted data quality across the network.

The program is designed for airports, meteorological institutes, energy companies, road authorities, and infrastructure operators who manage weather observation networks where uptime and long-term accuracy are critical.

Two tiers designed around operational criticality

With two clear tiers, customers can choose the level of support that matches their operational criticality, while Vaisala takes long-term responsibility for keeping systems performing as intended. Both tiers are structured as annual contracts that bring fewer surprises, predictable costs, less effort, and confidence that critical observation infrastructure stays accurate, reliable, and available year after year.

“Customers told us they wanted clearer choices and more predictable budgeting,” said Anne Jalkala, Executive Vice President, Weather, Energy and Environment at Vaisala. “Vaisala Care makes it straightforward to select the right level of support, whether that is responsive expert help when needed, or fully proactive lifecycle management where we handle scheduling and execution.”

Vaisala manages service delivery through a combination of remote support, service centers, and onsite services provided by Vaisala or authorized partners. Customers select their preferred tier when purchasing new systems or sensors, or at contract renewal for existing installations, protecting the value of their measurement infrastructure throughout its lifecycle.

The framework addresses growing customer preference for planned maintenance approaches over reactive service calls, while providing cost predictability through annual pricing rather than variable charges for individual service events.

“Our technical capabilities and global service organization have evolved to better support our customers worldwide,” said David Rey, Vice President, Project, CareTech and Service at Vaisala. “Vaisala Care brings that expertise together in a clear framework aligned with customers’ operational requirements, from essential support to comprehensive lifecycle management.”

Vaisala Care launches first for airport weather observation systems, with rollout planned for weather radars, wind lidars, and road weather systems throughout 2026.

The program reflects Vaisala’s strategy to strengthen customer relationships through long-term lifecycle support partnerships.

For more information, visit www.vaisala.com/services or contact Vaisala sales.