• Eligible travelers arriving at Jakarta and Surabaya no longer need to pause or present documents when crossing border

• Travelers verified using facial biometrics as they progress through Amadeus’ Seamless Corridors

• Innovation significantly improved border-crossing experience during the Hajj pilgrimage with 10-fold capacity increase

Indonesia’s Directorate General of Immigration has become the first authority in the world to introduce biometric corridors at scale with new biometrics on-the-move technology.

This brand-new innovation from Amadeus uses AI-enabled biometrics to validate passenger identities “in motion” through wide corridors, rather than stopping to manually present documents to a border guard or at a counter. This technology transforms immigration from a slow process characterized by queues into a fast, smooth and seamless experience.

As part of the “All Indonesia” initiative, a major government-led digital transformation aiming at streamlining the entry process for international travelers, Indonesia’s immigration authority has deployed two biometric corridors at Jakarta airport and a third at Surabaya. Leveraging its inclusive design and capabilities, the corridors will initially be used for elderly and disabled travelers, to support Indonesia’s vision to embrace transformational technology for everyone. Future applications are envisaged for all passengers across the country’s entire airport infrastructure.

Today, travelers requiring special assistance can enroll to use the new biometric corridors within the ‘All Indonesia’ app –that brings together immigration, customs, health and quarantine declarations into one simple digital experience.

Travelers can share their passport details from the comfort of their home, which allows the immigration service to perform background checks before the traveler arrives at the airport. At immigration, travelers can pass through the dedicated corridor, which scans their face and matches it with the photo on file to accurately confirm their identity as they cross the border.

10-fold increase in border crossing capacity observed for the Hajj pilgrimage

Prior to being deployed for elderly and disabled passengers, the biometric corridors were used to facilitate the arrival of Hajj pilgrims. Indonesia has the largest quota of Hajj pilgrims of any country in the world with an estimated 220,000 people traveling between Indonesia and Saudi Arabia this year to observe the pilgrimage.

During the pilgrimage, each biometric corridor facilitated 30+ border crossings per minute at peak times, providing a more than ten-fold increase in border-crossing capacity compared to today’s biometric eGates. In total, more than 50,000 Hajj pilgrims were processed using the new biometrics-on-the-move technology.

The Seamless Corridor has been deployed to the Indonesian airports in a collaboration between Amadeus and Sinergi Teknoglobal Perkasa.

“Our collaboration with Amadeus and the Indonesia Immigration Department has been a true example of partnership in action,” said Andi Syach, CEO of PT. Sinergi Teknoglobal Perkasa. “By combining global expertise with local innovation, we are not only delivering world-class border solutions but also empowering Indonesia teams through technology transfer and capability building. This close cooperation ensures that the solutions deployed today will continue to evolve and serve the nation’s long-term vision for smart, secure, and seamless travel”

Rudy Daniello, Executive Vice President, AirOps, Amadeus said: “The Seamless Corridor is the ‘jewel in the crown’ of our end-to-end portfolio for seamless travel, helping to remove friction and queues at the border. In combination with innovations in digital identity and biometrics at key airport service points, it’s finally possible for airlines, airports and governments to provide a truly seamless, secure experience, free from document checks, queues and barriers.”

For immigration officers and airport staff, the solution reduces pressure during peak periods allowing them to focus on supporting travelers who need assistance, rather than managing bottlenecks or repetitive identity checks. The three Amadeus Seamless Corridors are already fully operational at two of Indonesia’s international airports, and support the existing 243 automated border control gates in helping the country’s border authority to be at the forefront of immigration management.