Terminal 2 Debuts at RDU

  From a rolling roof design emulating the natural landscape of central North Carolina to carpet patterns of abstract DNA sequences representing the region's high-tech industries, Raleigh-Durham International Airport (RDU) has captured the essence of the local...

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JFK Goes “SUE Happy”

Negative connotations may spring to mind when 'SUE' is heard in conversation. However, airports are increasingly finding this term to be overtly positive. SUE does, after all, help prevent schedule delays, excess costs and even lost lives during construction. SUE is...

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Customer Service Enhanced with BHS Expansion

The Houston Airport System (HAS) has a long-term initiative to eliminate all customer experience difficulties from Terminal A to Terminal E at George Bush Intercontinental Airport. Speedy and accurate baggage delivery has been an area of recent focus. Jesus H. Saenz...

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JFK Fixes Gate Shortage with Hardstands

JFK Fixes Gate Shortage with Hardstands

Topping the list of capacity-constrained airports in the United States, John F. Kennedy International Airport (JFK) often lacks gate availability to meet the demand of its passenger aircraft flight schedules. So what is a solution-seeking airport operator to do? Ditch...

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Airport Improvement