b'CONCESSIONSONT 63Immersive Museum ExhibitSooths Visitors at Ontario Intl We want to be the Netflix of the airportCenter, recalls how it all began: OntarioOver the years, the industry. Airport came to us wanting an experienceCenter had created Truth be told, Grey doesnt want ONTfor their passengers, something designedtraveling exhibits to be hated. She does, however, wantto give people refuge, she explains.that were displayed to delight passengers with revolutionaryThe airport was taking a new approachat other similarly innovations the same way Netflix wowedto use of their space, and we thought itsized museums, the general public by introducing on- was really good to expand the passengerbut designing the demand video streaming.experience. space at ONT was anPAUL WATANABEInitial meetings in 2022 eventuallyentirely new mission.One step toward that ambitious goal is a tranquil alcove in Terminal 4 that showsled to a long-term exhibit area debutingWe had never done anything like this in digital exhibits from a local museum. Theat the airport in summer 2024. Thean airport setting before, Watanabe says. new customer amenity is the result of anapproximately 700-square-foot spaceThe airport space was a totally different official partnership between ONT and thefeatures six large video screens that wrapconcept and challenge for us.California Sciencearound most of the room. Digital exhibitsWhen conceiving the new space, he Center, one of thedisplayed on the screens will rotate, soknew it had to be small, fully automated most-visited museumseven frequent flyers can look forward toand completely turnkey because museum in the United States.seeing something new at the airport.personnel would not be on hand to assist Monique Hudson,Paul Watanabe, chief operating officervisitors. Typically, the Science Centers senior vice presidentat the California Science Center, led theexhibits are highly interactive, but that of Government Affairsteam that created the concept design andoften requires moving parts that need to for the ScienceMONIQUE HUDSON worked with the installation fabricator.be monitored and occasionally repaired. AirportImprovement.comJuly | August 2025'