Volunteer Ambassadors Provide Key Customer Support in New Terminal

Volunteer Ambassadors Provide Key Customer Support in New Terminal

New and experienced travelers alike ask for information and recommendations from the Airport Ambassadors at Kansas City International Airport (MCI). The volunteer helpers are easily identifiable by their uniforms embroidered with the Kansas City Aviation Department logo.
Spokane Int’l Builds Rail-Truck Facility on Surplus Land

Spokane Int’l Builds Rail-Truck Facility on Surplus Land

Seattle is well known as the headquarters for Amazon, Starbucks and Alaska Airlines. But it's Spokane, the second-largest city in Washington, that serves as the commercial, industrial and transportation hub for an approximately 80,000 square mile area over three U.S. states and two Canadian provinces.
Inductive Charging for Electric Shuttles

Inductive Charging for Electric Shuttles

With economy parking located about two miles from its main campus, Kansas City International Airport (MCI) has always tried to have leading-edge buses to shuttle passengers to and from the terminal. It's currently making a major step forward in that effort by transitioning to all electric buses and a wireless charging system.
New Concessions Option at Indianapolis Int’l Showcases Hoosier-Grown Specialties

New Concessions Option at Indianapolis Int’l Showcases Hoosier-Grown Specialties

In his eighth year as executive director of the Indianapolis Airport Authority, Mario Rodriguez is working to turn that frustrating theme on its ear by championing a new concessions option at Indianapolis International Airport (IND) that features some of the best products Indiana has to offer.
Kansas City Int’l Maintains Convenience While Delivering Major Upgrades

Kansas City Int’l Maintains Convenience While Delivering Major Upgrades

After dozens of public listening sessions and nearly four years of construction, Kansas City International Airport (MCI) opened a new $1.5 billion terminal on Feb. 28 to rave reviews. Although convenient, the terminals were lacking in modern comforts and a logical passenger flow. Things needed to change.
Pilots Flock to Arcadia Municipal for Taco Tuesday

Pilots Flock to Arcadia Municipal for Taco Tuesday

As airport director, Shelley Peacock has transformed Arcadia Municipal Airport (X06) from a quiet place to land into a hot destination for general aviation pilots throughout the state and beyond.
Newark Int’l Builds New Terminal A

Newark Int’l Builds New Terminal A

A journey of surprises''that's what the New Terminal A at Newark Liberty International Airport (EWR) is designed to be. The surprises run the gamut from more holdroom seating, new concessions and upgraded restrooms to dazzling artwork and digital displays.
Quad Cities Airport Eliminates Airfield Bullseye

Quad Cities Airport Eliminates Airfield Bullseye

When it comes to airfield safety, lengthening runways is often the answer. At Quad Cities International Airport (MLI) in Moline, IL, the opposite was true. The Midwestern airport recently resolved a long-standing safety issue by shortening its general aviation runway.
Nashville Int’l Expands Central Terminal with New Grand Lobby

Nashville Int’l Expands Central Terminal with New Grand Lobby

Nashville International Airport® (BNA®) opened its five-story Grand Lobby this January, a 300,000-square-foot space designed to provide travelers with more space and give them a sense of Tennessee and its capital city.
Regina Int’l Optimizes Parking with 24/7 Call Center and On-site Customer Service Reps

Regina Int’l Optimizes Parking with 24/7 Call Center and On-site Customer Service Reps

Before recent upgrades, parking at Regina International (YQR) was like parking at many airports. The system worked well most of the time. But when there were problems, customers had to wait for help, sometimes up to half an hour.
Seattle-Tacoma Int’l Invests in Data Management Upgrade

Seattle-Tacoma Int’l Invests in Data Management Upgrade

When Seattle-Tacoma International Airport (SEA) implemented operations management software a few short years ago, Safety Management Systems Specialist Adam Varo saw tremendous opportunities for broader applications.
Syracuse Int’l Establishes In-House Police Department

Syracuse Int’l Establishes In-House Police Department

Shortly after midnight on the first Monday in March, police officers on the newly formed SRAA Police Department began patrolling the Upstate New York airport grounds for the first time. They replaced officers from the Syracuse Police Department who had worked at the airport both directly and on a contract basis through a third-party security company for most of SYR's existence.
New Hangar & Workforce Investments at Dayton Int’l

New Hangar & Workforce Investments at Dayton Int’l

At Dayton International Airport (DAY) in Ohio, Sierra Nevada Corporation recently opened a large facility that will be home base for about 140 employees. That 90,000-square-foot hangar and 7,940-square-foot office complex is just the beginning.
New 7-Level Garage Increases Parking Capacity and Convenience for Customers

New 7-Level Garage Increases Parking Capacity and Convenience for Customers

When Kansas City International Airport (MCI) debuted its new terminal in February, it also opened a new 6,200-space parking garage to go with it. The pre-cast concrete structure was built to accommodate growing demand for on-site parking and provide customers with ready access to the terminal.
A Terminal for All

A Terminal for All

While vacations and other trips may be enjoyable, air travel itself can sometimes be stressful and difficult'especially for passengers with reduced mobility, visual impairment, hearing loss, etc. The new terminal at Kansas City International Airport (MCI) is designed to be as accessible and inclusive as possible'for every guest.
The Bright Stuff – St. Pete-Clearwater International Airport (PIE)

The Bright Stuff – St. Pete-Clearwater International Airport (PIE)

St. Pete-Clearwater International Airport (PIE) recently added a major splash of color to its terminal with a pair of large murals depicting the Florida Gulf Coast.
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Airport Improvement