b'SPECIAL 48 MCI SPECIAL REPORT CUSTOMER SERVICE REPORTVolunteer Ambassadors ProvideKey Customer Support in New Terminal BY KRISTEN RINDFLEISCHNew and experienced travelersMCI, looking for travelers with inquisitive alike ask for information andfacial expressions, answering common recommendations from thequestions, such as, Where is the closest Airport Ambassadors at Kansas Citybathroom? or How do I get a rental car? International Airport (MCI). The volunteerand Where is baggage claim?. They helpers are easily identifiable by theiralso provide travelers information about uniforms embroidered with the Kansaslocal hotels, dining and shopping options, FACTS&FIGURESCity Aviation Department logo. Collectively,attractions and special points of interest they spend more than 10,000 hours peraround the Kansas City area. Project: Airport Ambassador Program year greeting and assisting travelers, whichCurrently, MCI has 13 Ambassadors Location: Kansas City (MO) Intl Airport provides substantial relief for airport staff.and is planning to onboard more soon. Established: 1998 With the new terminal opening earlier thisIn general, the Aviation Department looks Current Size: 13 volunteers (mostly retirees) year, the unpaid cadre is proving morefor individuals with a strong commitment valuable than ever.to service and helping people, good Annual Contribution: 10,000 hours of support to travelers & airport staff Previously, MCI had a horseshoe-shapedinterpersonal skills and a welcoming smile. Details: Volunteer ambassadors work minimum of 4 hours/ terminal that was a third of a mile long andThe airport provides each Ambassador week; airport provides training, resource materials, uniforms,only 70 feet deepa design that didntwith training, handbooks, information free parking during shifts & concessions discountsallow for a central information desk. Theabout area attractions and a uniform. Key Benefits: Providing information & assistance tovolunteer program, which began in JuneThe volunteers also receive free parking travelers; creating warm, welcoming impression on visitors;1998, offered a solutionwith a smile.during their shifts, concessions discounts, aiding paid airport staff with basic customer serviceAirport Ambassadors walk the terminal atappreciation banquets and more. The functions; extra pool of trained personnel for special eventsMay | June 2023AirportImprovement.com'