b'72 YQR PARKINGRegina Intl Optimizes Parking with 24/7 Call Center and On-site Customer Service RepsBY RONNIE WENDTBefore recent upgrades, parking atThe Saskatchewan airport, which served Regina International (YQR) was like763,840 passengers in 2022 and expects FACTS&FIGURESparking at many airports. The systemto see around 1 million passengers in 2023, Project: New Parking Operations Manager worked well most of the time. But when thereselected Parker Technology to provide & Customer Service Call Center were problems, customers had to wait for help,24/7 phone assistance for customers who Location: Regina (SK) Intl Airportsometimes up to half an hour.encounter problems entering, exiting or paying System Configuration: 7 entry lanes, That was not anfor parking. In addition, it contracted Platinum 8 exit lanes acceptable level of serviceParking Canada to provide on-site customer System Provider: TIBA Parking Systems for us, says Justin Reves,support via four parking ambassadors. Parking Manager: Platinum Parking Canada manager of CustomerThe results are exceeding expectations, Customer Service Call Center: Experience and Marketingreports Reves. Parker Technology and Parker Technology for the Regina AirportPlatinum take care of everything, he says. Software & Network Updates: Authority.Dissatisfied customers no longer come to Nortech Parking SystemsKnowing that parkingJUSTIN REVES the Airport Authority with complaints, which is the first and the last impression manyis a very good litmus test for how they are Timeline: Fall 2022 performing. Transition/Implementation: 2 months passengers have of an airport, YQR improved its system. Although hard numbers are not yet available Equipment Costs: Nominal expenses tofollowing changes last fall, Reves predicts replace credit card readers Delivering an exceptional customer experience is our top priority, Reves explains.that the operational improvements will boost Key Components: 24/7 call center; on-siteparking profits. Weve seen a marked customer service personnel; software & firmwareOur upgraded parking operation gives us updates; new server to reduce dropped callspeace of mind. We know all customers willincrease in the number of people choosing to Key Benefits: Improved customer experience;receive prompt, quality service, no matter thepark in our long-term parking, he notes.enhanced revenue collectiontime of day.May | June 2023AirportImprovement.com'