b'PARKINGYQR 75When airports started putting in machines with call buttons,because it would be cost prohibitive to staff every lane, Wolff no one really expected anyone to press them, Wolff muses. Asremarks. a result, travelers waited a long time for help when they wereYQRs virtual ambassadors help travelers when they are stuck stuck.or confused. Within 15 seconds, we answer the call and walk At YQR, Parker provides human response with a personalizedthem through the transaction, he explains. The customer touch. Reves notes that customer service reps even use the localis happy because they got helped quickly by a well-trained, pronunciation of Regina (jai vs. gee) when they answer calls forempathetic person.assistance.The company puts its customer service reps through extensive Most customer problems are easily resolved, Wolff notes.training and has a quality control department that monitors every Usually, they just need someone to walk them through thecall, adds Wolff. Calls are audited to ensure a prompt greeting, process when they lose their ticket, dont know where to put theproper engagement, appropriate initiative, strong close, etc. ticket, or cant get the system to read their credit card. Parker Technology worked with Platinum and YQR to develop We have built a business around catching help calls fromresponses to specific situations call center service reps are likely to over 750 parking facilities across North America, and 85% of theencounter, such as how to help customers insert their tickets, or time, people press the help button because they are confused,what to do if equipment malfunctions. They also needed to know he shares. Every machine is a little different and they dontabout the airports policy for towing vehicles, when a customer interact with parking technologies very often. About 3% of parkingservice representative can open the exit gate, and so on. customers will experience a problem they need help with. We have a full implementation process that sets up rules for The mission of Parker Technology is helping parking customersevery situation and uploads pictures of the equipment and all so they can complete their transactions and get on their way. Wedetails so that our customer service representatives know exactly give [airports] the ability to put a virtual ambassador in every lanewhat to do, Wolff says. HERES THE PLANE TRUTHOur folding gates are designed to save you space and time.Our welded wire fencing stands strong in form and function.Our 24/7 service gives you protection and peace of mind.For more imformation call 866.300.1110or visit wallaceperimetersecurity.com.AirportImprovement.comMay | June 2023'