b'WINTER OPERATIONSYVR 33but the supply of deicing fluid in airfield storage units was quicklyend of the day, they dont really care much about that. They still depleted, and replenishing it from units farther from the runwayswant one voice that can provide up-to-date information so they took too long. can adjust accordingly. A lack of effective and timely communication, excessive tarmac Keeping Customers Informed delays, extended airport stays, baggage issues and a lack of More efficient snow removal and effective gate managementadequate in-person support were the biggest issues identified in were big lessons culled from the after-action report, but Vroomanthe public engagement survey results. considers the need for improved communication with travelers an equally important takeaway. Action steps identified to address customer communication issues include augmenting the airports flight information display The terminal became heavily congested with passengerssystem with additional publicly available data feeds such as remaining at the airport, and the information available to thoseFlightAware. That way, the airport will not have to rely on manual passengers was inaccurate and inconsistent, the report states.updates of flight information. Airlines struggled to keep public-facing flight information up to date. Because Airport Authority personnel were not updated onThe airport created an enhanced Irregular Operations flight cancellations, information displays in the terminal and onCommunications Group (IOCG) that will be activated during major the airport website often indicated flights were delayed instead ofweather and other disruptive events. The new group includes canceled. representatives from the Airport Authority, airlines, government agencies, emergency services and other partners. It will establish Responses from a survey of the general public and travelers whoagreed protocols for coordinated information sharing across the were personally involved in the extreme weather event indicatedgroup to provide accurate and systematically updated information improved communication with flying customers was essential. to the public and passengers, as well as coordinated amplification Vrooman explains it this way: The public understood thatof that messaging across partner networks. aviation is a complex ecosystem involving many players; but at the 28ft wide sweeper head.Worlds largest Runway Sweeper is coming to North America!www.team-eagle.ca www.eagle-myslik.comAirportImprovement.comMarch | April 2024'