b'TERMINALSMIA 47Leveraging TechnologyPHOTO: MIAMI-DADE AVIATION DEPARTMENTMIA used the HappyOrNot system to obtain timely feedback about its new and existing restrooms. Tablets mounted outside restroom entrances/exits invited passengers to rate their satisfaction with the facilities. Because people are generally more eager to register complaints than compliments, the airport team did not focus solely on the number of negative versus positive comments. Instead, it monitored how those numbers independently increased or decreased. We needed to look at how many negatives we get per week, and if the negatives are decreasing, Smith explains.If passengers perceive a restroom as unclean (or lacking soap or paper supplies), it can significantly influence their experience and overall feeling about the airport. I think every passengerUpgrades include sustainable materials, enhanced gives a lot of importance to the maintenance of restrooms, soaccessibility features and touchless fixtures. their cleanliness and overall appearanceneeded to be cleaned or restocked with supplies. Trax Analytics makes a big impression, says Marthaused sensors in dispensers for soap, toilet paper and other Carvallo, an RS&H aviation project manager.consumables that proactively notified maintenance personnel The Aviation Department also pilotedwhen supplies began to run low. three smart technology systems at MIA.The third system tested, also from Trax, helped measure and Restroom Alert established a specific codetrack restroom usage. To our surprise, we discovered we had for each restroom that allowed users totwo restrooms that were serving anywhere from 20,000 to 25,000 notify the janitorial company when facilitiesMARTHA CARVALLO per week, and thats a crazy amount, Smith remarks. Armed Focusing on tomorrowssolutions todayRS&H delivers infrastructure solutions today for a more connected future where everyone can thrive. We translate experience into insight to design an exceptional journey.SCAN TO LEARN MORErsandh.comAirportImprovement.comMarch | April 2024'