b'BAGGAGEMKE|TPA 2524-foot truck and delivered to the airports. Reliant was the tacticalAs program manager, J.A. Watts responsibilities included workhorse, with staff driving across the country in calculated,scheduling, defining procedures and overseeing deployment. This organized routes for deployments.involved crafting bids, ensuring design accuracy, validating bids At each airport, Reliant removed old self-service ticketing kiosks,and coordinating on-site installations. The company also oversaw delivered the new bag tag stations, installed the remaining technightly installations, trained local staff and troubleshot issues during equipment and tested the iPads and printers to make sure theysystem implementations. were working correctly. The company also provided troubleshootingThroughout the deployment schedule, J.A. Watts faced as needed to ensure systems were running smoothly. We sawchallenges obtaining existing drawings, which required staff to excellent, consistent results with Reliants deployment, Reimersperform on-site surveys and sketches. Staff collaborated with reports. It was a project goal for us to ensure that the deploymentAlaska Airlines to prioritize kiosk layouts and ensure compliance across all of the 70-plus stations was done consistently so we couldwith the American With Disabilities Act and DOT regulations. have a reliable product down the field.After establishing these parameters, the team evaluated layout The ticketing kiosks Reliant removed were taken back to itsoptions based on passenger convenience, constructability and facility in Seattle, where workers gutted, recycled and disposed ofcost-effectiveness. With approval from Alaska Airlines, J.A. Watts them properly.assisted with the airport approval process, submitting defined scope of work documents and drawings. Notably, more than Deployments were completed successfully and four months90% of the airports approved the bag tag station projects based ahead of schedule, reports Scott Nguyen, chief executive officersolely on these submissions, highlighting the thoroughness and of Reliant Corp. We worked cohesively as a team to narrow downeffectiveness of the approach. J.A. Watts performed design work the scope of work, he says. The company held weekly meetingsat all of Alaska Airlines non-hub airports, which helped save to discuss the scope of each station in each wave and to devise aadditional time. game plan to address potential issues that might arise. AirportImprovement.comJuly | August 2024'