b'28 MKE|TPA BAGGAGEenable functions previously handled by the kiosks. Not only wereseveral different teams and resources is bound to be challenging. we developing a product at that same time, but we were alsoOften, new equipment had to be started up overnight to minimize working with other teams to ensure that they were absorbing thisthe impact on travelers. That meant the airlines IT team had to functionality, Reimers recalls. The teams also took the opportunitybe available in case equipment didnt come online or connect to determine if there were other improvements to be made at theproperly. A lot of resources get spread thin on something like same time as these updates. The bag tag station would not havethis and specifically IT, Houston remarks. IT for any airline has a been successful without other teams, he says. lot of work to do everywhere, and then you add in a big initiative Inclement weather that affected road conditions during thethat requires a lot of time for them. To alleviate some of that mass deployment was another challenge. Deliveries in remotestress Reliant and J.A. Watts provided on-site IT coordination and areas of Alaska that are only accessible via plane requiredassistance. We were knowledgeable enough to help troubleshoot significant coordination to pack and ship the materials andon site and be on the phone to have them walk us through what hardware in advance and then fly crews in to remove the oldbuttons we need to push, he recalls.kiosks and install the new. It was the way we established aThe hurdles faced by Reliant were mainly limited to faulty very collaborative culture that allowed us to break through thoseequipment or configuration issues. To head off potential challenges, Reimers reflects. equipment problems, crews kept additional parts on hand. Our Maintaining a steady supply of kiosks for deployment was theteams always carried spare equipment in each wave so we responsibility of Architectural Casework, and the company bulkedcould address the problem immediately, says Nguyen. As for up its production capabilities to support the downstream logisticsconfiguration or network challenges, we worked with Alaskas of Reliant and ultimately help keep installations on schedule. Thenetwork and field service team to troubleshoot and remedy communication back and forth was fantastic, Beamish reports.problems immediately.From a program management standpoint, Houston notes thatNavigating various airport approval processes also proved any project spanning across dozens of airports and involveschallenging, Houston notes. While some responses were speedy, ARE YOU READY?Let Hanson prepare your airport for the emerging technologies andinitiatives shaping the aviation industry.Advanced Commissioning/AssetEnergy Management Air Mobility Retro-Commissioning ManagementPlans Energy ResiliencyHANSON-INC.COM/FLYJuly | August 2024AirportImprovement.com'