b'38 DAL|SMF OPERATIONSoutside vendor. SMF is currently implementing ProDIGIQ softwareThe team began drafting an SMS manual as well as a logo for its SMS, Part 139 and maintenance work order systems.and website to build airport-wide engagement. In 2021, DAL executed an agreement with software developer Veoci to develop Whats Happening in Dallas a cloud-based system for collecting and managing its SMS data. The team at DAL started its SMS journey in 2020, which CentenoWe wanted a solution customized to our facility, not a universal says has provided the airport a lot of time to think about the process.software, with reporting features to collect safety information from With the guidance of Landry Consulting, the airport conductedall users, Centeno says. a safety inventory of existing processes and procedures, and alsoWorking together, DAL and Landry developed an SMS plan established a systematic review process and project schedule.specific to the airport, which was then digitized into the Veoci The goal was two-fold: to educate the airport team and to ensuresystem. Landry built a process flow diagram with detailed steps it was meeting regulatory requirements.and functional requirements for reporting, analyzing and mitigating In 2021, DAL and Landry developedhazards. The airport digitized the process map page by page.a gap analysis that provided a roadmapCenteno recommends using a custom system like this but for improvements, and created an auditacknowledges that developing one requires more time and inspection checklist and organizational chartresources. to develop an implementation plan. MeetingsThe Aviation Operations Technology Division was responsible with external and internal stakeholders werefor funding, deployment, development and overall project conducted, and roles and responsibilities ofmanagement of the Veoci platform. Project Manager Paul Sullivan all parties were established. An accountableJOANNE LANDRY notes that his teams primary mission was to make sure the executive was also identified, as requiredapplication modules were rigorously tested against conflicts in by the 2023 FAA regulation. Joanne Landry, principal atprocess, data and workflows. The result is an operational platform Landry Consulting, says its important to focus on building thethat connects every division to a Part 139 work order and a compliance pieces like software and processes, but also to keepgeneral work order system.in mind the end userthe people who will be living SMS versus implementing it.Scott Rosen, Veoci solutions engineer at the time of the project, notes the Veoci software keeps track of the entire safety reporting process for compliance. Anything that takes place with a recorded safety hazard or risk is going to be reported through our system, he says. DAL safety personnelSCOTT ROSENthen determine the level of the risk.Miguel Escalon, quality and safety management systems manager at DAL, The proven choice for over explains this data-driven system allows the safety team to analyze information, constantly 150 airports worldwide improve and mitigate situations, and try to minimize risk. The software keeps track of an entireMIGUEL ESCALONworkflow process from start to finish, Rosen adds. Anytime some sort of safety risk comes into the system, it follows a series of steps based on the severity of that risk. Because DALs system is integrated with Part 139 operations, any time a hazard is reported, staff can reference the information across the entire system. It creates a streamlined process of capturing all the information related to a safety event and also enables them to automate more of their solutions, Rosen says. As airports seek new solutions and they need an SMS process in place, our system helps alleviate a lot of those pain points like communication, reporting and effectively knowing where all that data is located, he adds. So far this year, DAL has received approval of its implementation plan and is continuing to implement the functions of its SMS manual. We have done some small pieces, step by step, but its a new system and it will require time, Centeno says. July | August 2024AirportImprovement.com'