b'BAGGAGEMKE|TPA 27moving parts could function properly and size specifications wereMatthew Hoffman, director of Business and met. The company uses this method to achieve uniformity acrossCommercial Development at MKE.hundreds of products. Our tolerances are very consistent from one unit to the next, Beamish notes. Difficulties FacedOne of the inherent challenges of the project Post-Change Reaction was transitioning from kiosks that allowed Reimers reports that the new bag tag stations have earnedtravelers to perform almost any self-service overwhelmingly positive feedback on customer surveys. In addition,function (checking in, printing boardingMATTHEW HOFFMANdata collected at airports where kiosks were deployed indicatepasses, changing seat assignments, a 10-point jump in self-service within one week. Travelers areupgrading their service class, etc.) to one that only prints bag generally more inclined to access their boarding passes fromtags and collects payment for checked bags. This meant that home or via mobile devices, Reimers explains. Across the board,Alaska Airlines had to update its mobile app and website platforms Alaska Airlines saw 22% to 50% increases in self-service within months of deployment. The data shows that guests were adopting this new product because they were embracing the requirement to get a boarding pass before they came to the airport or use other self-service functions, he notes. Airline employees are also inspired by the equipment change. Our agents have been so impressed with the improvements this device has brought to the lobby, they are now AVIATIONflooding us with ideas of how the [bag tag station] could potentially make things even easier for them. Airport InvolvementTampa International Airport (TPA), one of the many locations that received bag tag stations, is pleased with how the new optionFor us, its not just is affecting guests. TPA is always happy towork with our airline partners to improve thea job. We believe passenger journey through our facilities, and the new baggage kiosks at Alaska Airlines arein going above and an example of using thoughtful design and technology to make check-in as convenient asbeyond for clients,possible, says Joshua Gillin, senior manager of Communications for the airport. and our full serviceNew kiosks were also installed at Milwaukee Mitchell International (MKE). As with other aviation team is tenant improvement projects, MKEs Business Development and Properties Team facilitatedsolely focused onthe application submission, conducted adesign review and issued airport constructionaviationits what permits. Prior to installation, the MKE team met with Reliant about project objectives,were passionatesafety, security and other issues to ensure coordination and minimize disruptions toabout.Experienceongoing airport operations.Exceptional . J.A. Watts worked closely with MKE personnel throughout the deployment. The Business Development and Properties Team monitors project progress and facilitates the resolutionmeadhunt.com/aviationof issues and answers questions impacting the project or impacting airport operations, says AirportImprovement.comJuly | August 2024'